<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Get a packet capture from the 7912 and verify the URL is coming back, or that it's even sending the request.<div><br></div><div><div>
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div>-Ryan</div></span>
</div>
<br><div><div>On Apr 6, 2011, at 2:09 PM, Michael Muscat wrote:</div><br class="Apple-interchange-newline"><span class="Apple-style-span" style="border-collapse: separate; font-family: 'Lucida Grande'; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div lang="EN-US" link="blue" vlink="purple"><div class="WordSection1" style="page: WordSection1; "><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Hmmm…when I put my services URL (<a href="http://192.168.128.10:8080/ccmcip/getservicesmenu.jsp" style="color: blue; text-decoration: underline; ">http://192.168.128.10:8080/ccmcip/getservicesmenu.jsp</a>) from enterprise parameters into a browser I get this, so it isn’t that since it is accessible. I’ve seen issues where the actual services didn’t show up just nothing where the whole services option disappears…..strange.<o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; text-indent: -12pt; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: blue; "><?xml version="1.0" ?></span><span style="font-size: 10pt; font-family: Verdana, sans-serif; "><o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; text-indent: -24pt; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; "><a href="http://192.168.128.10:8080/ccmcip/getservicesmenu.jsp" style="color: blue; text-decoration: underline; "><b><span style="font-family: 'Courier New'; color: red; ">-</span></b></a><span class="Apple-converted-space"> </span><span style="color: blue; "><</span><span style="color: rgb(153, 0, 0); ">CiscoIPPhoneMenu</span><span style="color: blue; ">></span><o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; text-indent: -24pt; "><span style="font-size: 10pt; font-family: Verdana, sans-serif; "><a href="http://192.168.128.10:8080/ccmcip/getservicesmenu.jsp" style="color: blue; text-decoration: underline; "><b><span style="font-family: 'Courier New'; color: red; ">-</span></b></a><span class="Apple-converted-space"> </span><span style="color: blue; "><</span><span style="color: rgb(153, 0, 0); ">MenuItem</span><span style="color: blue; ">></span><o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; text-indent: -24pt; "><b><span style="font-size: 10pt; font-family: 'Courier New'; color: red; "> </span></b><span style="font-size: 10pt; font-family: Verdana, sans-serif; "><span class="Apple-converted-space"> </span><span style="color: blue; "><</span><span style="color: rgb(153, 0, 0); ">Name</span><span style="color: blue; ">></span><b>Extension Mobility</b><span style="color: blue; "></</span><span style="color: rgb(153, 0, 0); ">Name</span><span style="color: blue; ">></span><o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; text-indent: -24pt; "><b><span style="font-size: 10pt; font-family: 'Courier New'; color: red; "> </span></b><span style="font-size: 10pt; font-family: Verdana, sans-serif; "><span class="Apple-converted-space"> </span><span style="color: blue; "><</span><span style="color: rgb(153, 0, 0); ">URL</span><span style="color: blue; ">></span><b><a href="http://192.168.128.10:8080/emapp/EMAppServlet?device=undefined">http://192.168.128.10:8080/emapp/EMAppServlet?device=undefined</a></b><span style="color: blue; "></</span><span style="color: rgb(153, 0, 0); ">URL</span><span style="color: blue; ">></span><o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; text-indent: -12pt; "><b><span style="font-size: 10pt; font-family: 'Courier New'; color: red; "> </span></b><span style="font-size: 10pt; font-family: Verdana, sans-serif; "><span class="Apple-converted-space"> </span><span style="color: blue; "></</span><span style="color: rgb(153, 0, 0); ">MenuItem</span><span style="color: blue; ">></span><o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; text-indent: -24pt; "><b><span style="font-size: 10pt; font-family: 'Courier New'; color: red; "> </span></b><span style="font-size: 10pt; font-family: Verdana, sans-serif; "><span class="Apple-converted-space"> </span><span style="color: blue; "><</span><span style="color: rgb(153, 0, 0); ">Prompt</span><span style="color: blue; ">></span><b>Make Your Selection...</b><span style="color: blue; "></</span><span style="color: rgb(153, 0, 0); ">Prompt</span><span style="color: blue; ">></span><o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; text-indent: -12pt; "><b><span style="font-size: 10pt; font-family: 'Courier New'; color: red; "> </span></b><span style="font-size: 10pt; font-family: Verdana, sans-serif; "><span class="Apple-converted-space"> </span><span style="color: blue; "></</span><span style="color: rgb(153, 0, 0); ">CiscoIPPhoneMenu</span><span style="color: blue; ">></span><o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div><div style="border-right-style: none; border-bottom-style: none; border-left-style: none; border-width: initial; border-color: initial; border-top-style: solid; border-top-color: rgb(181, 196, 223); border-top-width: 1pt; padding-top: 3pt; padding-right: 0in; padding-bottom: 0in; padding-left: 0in; "><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; ">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; "><span class="Apple-converted-space"> </span>Ryan Ratliff [mailto:rratliff@cisco.com]<span class="Apple-converted-space"> </span><br><b>Sent:</b><span class="Apple-converted-space"> </span>Wednesday, April 06, 2011 1:47 PM<br><b>To:</b><span class="Apple-converted-space"> </span>Michael Muscat<br><b>Cc:</b><span class="Apple-converted-space"> </span>'David Sullivan';<span class="Apple-converted-space"> </span><a href="mailto:cisco-voip@puck-nether.net" style="color: blue; text-decoration: underline; ">cisco-voip@puck-nether.net</a><br><b>Subject:</b><span class="Apple-converted-space"> </span>Re: [cisco-voip] CUCM 7.1.5 Extension Mobility with 7912<o:p></o:p></span></div></div></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; ">7912s will use the Services URL from Enterprise Parameters still, where all of the other models you describe use the newer internal services.<o:p></o:p></div><div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; ">If the 7912 is getting directories then it's able to pull something down. My first guess is your Services URL is broken.<o:p></o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 13.5pt; font-family: Helvetica, sans-serif; color: black; ">-Ryan<o:p></o:p></span></div></div></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; ">On Apr 6, 2011, at 8:48 AM, Michael Muscat wrote:<o:p></o:p></div></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div><div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; ">We are not using any other services. They do have the directories working fine. The weird part is when they go to options, services isn't even an option anymore only on all 7912's.<br><br><br><br>-----Original Message-----<br>From:<span class="Apple-converted-space"> </span><a href="mailto:cisco-voip-bounces@puck.nether.net" style="color: blue; text-decoration: underline; ">cisco-voip-bounces@puck.nether.net</a><span class="Apple-converted-space"> </span>[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of David Sullivan<br>Sent: Wednesday, April 06, 2011 5:51 AM<br>To:<span class="Apple-converted-space"> </span><a href="mailto:cisco-voip@puck-nether.net" style="color: blue; text-decoration: underline; ">cisco-voip@puck-nether.net</a><br>Subject: Re: [cisco-voip] CUCM 7.1.5 Extension Mobility with 7912<br><br><br><o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div><blockquote style="margin-top: 5pt; margin-bottom: 5pt; "><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; ">Just noticed that all of my 7912 phones no longer have the “Services-<o:p></o:p></div></blockquote><blockquote style="margin-top: 5pt; margin-bottom: 5pt; "><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; ">Extension Mobility” option in the menu. It is there for the 7911,<o:p></o:p></div></blockquote><blockquote style="margin-top: 5pt; margin-bottom: 5pt; "><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; ">7945, 7941’s. I did upgrade to 7.1.5 recently and loaded the newer<o:p></o:p></div></blockquote><blockquote style="margin-top: 5pt; margin-bottom: 5pt; "><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; ">firmware on all the devices. The EM service is set as an enterprise<o:p></o:p></div></blockquote><blockquote style="margin-top: 5pt; margin-bottom: 5pt; "><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; ">service and not per device so it’s not a registration problem. Can<o:p></o:p></div></blockquote><blockquote style="margin-top: 5pt; margin-bottom: 5pt; "><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; ">anyone verify what the latest firmware compatible with EM on the 7912<o:p></o:p></div></blockquote><blockquote style="margin-top: 5pt; margin-bottom: 5pt; "><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; ">is? All devices are SCCP. I will probably have to roll it back for<o:p></o:p></div></blockquote><blockquote style="margin-top: 5pt; margin-bottom: 5pt; "><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; ">that model.<o:p></o:p></div></blockquote><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><br>Are there other services listed? We added custom ringtones years ago and couldn't access them on the 7912s because it would only list so many in the list unlike the 7940s. Once we knocked off a couple of the built-ins that we didn't like they appeared so the 7912 does have inherent limitations on that but I don't know whether it limits the number of services listed in a similar way.<br><br>David Sullivan<br>IT Services Systems Team<br>Barnet College<span class="Apple-converted-space"> </span><br><br><br><br>* Barnet College is a highly successful further education college with around 15000 students of all ages from 14 years upwards.<span class="Apple-converted-space"> </span><br>* The College occupies two main campuses: Grahame Park at Colindale and the brand new town centre campus at Wood St, High Barnet.<span class="Apple-converted-space"> </span><br>* The College has a broad range of courses and high quality teaching including full and part time courses for young people and adults: A levels, foundation degrees, professional qualifications, vocational studies, and skills based training and education for people with learning difficulties and disabilities.<br><br>_____________________________________________________________________________<br>This communication may contain privileged or confidential information which is for the exclusive use of the intended recipient. If you are not the intended recipient, please note that you may not distribute or use this communication or the information it contains. If this e-mail has reached you in error, please delete it and any attachment.<br><br>Internet communications are not secure and Barnet College does not accept legal responsibility for the content of this message. Any views or opinions expressed are those of the author and not necessarily those of Barnet College.<br><br>Please note that Barnet college reserves the right to monitor the source/destinations of all incoming or outgoing e-mail communications.<br>_____________________________________________________________________________<br><br><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline; ">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" style="color: blue; text-decoration: underline; ">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline; ">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" style="color: blue; text-decoration: underline; ">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></div></div></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div></div></div></div></span></div><br></div></body></html>