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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Hmmm…when I put my services URL (<a href="http://192.168.128.10:8080/ccmcip/getservicesmenu.jsp">http://192.168.128.10:8080/ccmcip/getservicesmenu.jsp</a>)
from enterprise parameters into a browser I get this, so it isn’t that since it is accessible. I’ve seen issues where the actual services didn’t show up just nothing where the whole services option disappears…..strange.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="text-indent:-24.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><a href="http://192.168.128.10:8080/ccmcip/getservicesmenu.jsp"><b><span style="font-family:"Courier New";color:red">-</span></b></a>
<span style="color:blue"><</span><span style="color:#990000">CiscoIPPhoneMenu</span><span style="color:blue">></span><o:p></o:p></span></p>
<p class="MsoNormal" style="text-indent:-24.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><a href="http://192.168.128.10:8080/ccmcip/getservicesmenu.jsp"><b><span style="font-family:"Courier New";color:red">-</span></b></a>
<span style="color:blue"><</span><span style="color:#990000">MenuItem</span><span style="color:blue">></span><o:p></o:p></span></p>
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<span style="color:blue"><</span><span style="color:#990000">Name</span><span style="color:blue">></span><b>Extension Mobility</b><span style="color:blue"></</span><span style="color:#990000">Name</span><span style="color:blue">></span>
<o:p></o:p></span></p>
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<span style="color:blue"><</span><span style="color:#990000">URL</span><span style="color:blue">></span><b>http://192.168.128.10:8080/emapp/EMAppServlet?device=undefined</b><span style="color:blue"></</span><span style="color:#990000">URL</span><span style="color:blue">></span>
<o:p></o:p></span></p>
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<span style="color:blue"></</span><span style="color:#990000">MenuItem</span><span style="color:blue">></span><o:p></o:p></span></p>
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<span style="color:blue"><</span><span style="color:#990000">Prompt</span><span style="color:blue">></span><b>Make Your Selection...</b><span style="color:blue"></</span><span style="color:#990000">Prompt</span><span style="color:blue">></span>
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<p class="MsoNormal" style="text-indent:-12.0pt"><b><span style="font-size:10.0pt;font-family:"Courier New";color:red"> </span></b><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">
<span style="color:blue"></</span><span style="color:#990000">CiscoIPPhoneMenu</span><span style="color:blue">></span><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Ryan Ratliff [mailto:rratliff@cisco.com]
<br>
<b>Sent:</b> Wednesday, April 06, 2011 1:47 PM<br>
<b>To:</b> Michael Muscat<br>
<b>Cc:</b> 'David Sullivan'; cisco-voip@puck-nether.net<br>
<b>Subject:</b> Re: [cisco-voip] CUCM 7.1.5 Extension Mobility with 7912<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">7912s will use the Services URL from Enterprise Parameters still, where all of the other models you describe use the newer internal services.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">If the 7912 is getting directories then it's able to pull something down. My first guess is your Services URL is broken.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Helvetica","sans-serif";color:black">-Ryan<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Apr 6, 2011, at 8:48 AM, Michael Muscat wrote:<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">We are not using any other services. They do have the directories working fine. The weird part is when they go to options, services isn't even an option anymore only on all 7912's.<br>
<br>
<br>
<br>
-----Original Message-----<br>
From: <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of David Sullivan<br>
Sent: Wednesday, April 06, 2011 5:51 AM<br>
To: <a href="mailto:cisco-voip@puck-nether.net">cisco-voip@puck-nether.net</a><br>
Subject: Re: [cisco-voip] CUCM 7.1.5 Extension Mobility with 7912<br>
<br>
<br>
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal">Just noticed that all of my 7912 phones no longer have the “Services-
<o:p></o:p></p>
</blockquote>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal">Extension Mobility” option in the menu. It is there for the 7911,
<o:p></o:p></p>
</blockquote>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal">7945, 7941’s. I did upgrade to 7.1.5 recently and loaded the newer
<o:p></o:p></p>
</blockquote>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal">firmware on all the devices. The EM service is set as an enterprise
<o:p></o:p></p>
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<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal">service and not per device so it’s not a registration problem. Can
<o:p></o:p></p>
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<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal">anyone verify what the latest firmware compatible with EM on the 7912
<o:p></o:p></p>
</blockquote>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal">is? All devices are SCCP. I will probably have to roll it back for
<o:p></o:p></p>
</blockquote>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal">that model.<o:p></o:p></p>
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<p class="MsoNormal"><br>
Are there other services listed? We added custom ringtones years ago and couldn't access them on the 7912s because it would only list so many in the list unlike the 7940s. Once we knocked off a couple of the built-ins that we didn't like they appeared so the
7912 does have inherent limitations on that but I don't know whether it limits the number of services listed in a similar way.<br>
<br>
David Sullivan<br>
IT Services Systems Team<br>
Barnet College <br>
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people with learning difficulties and disabilities.<br>
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