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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>That makes sense. Can you send the CME config?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>James Buchanan </span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> Technology Manager, UC </span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> <b>South Region </b></span><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> Presidio Networked Solutions <br>12 Cadillac Dr, Suite 130, Brentwood, TN 37027 </span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> </span></b><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'><a href="mailto:jbuchanan@ctiusa.com">jbuchanan@presidio.com</a><br></span></b><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>D: 615-866-5729</span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> </span><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>| <b>F:</b> </span><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>615-866-5781</span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> | </span><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'><a href="http://www.presidio.com/">www.presidio.com</a></span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#1F497D'> <o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>CCIE #25863, Voice</span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#1F497D'><br><br></span><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'><o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> sam singapore [mailto:sam4sg@gmail.com] <br><b>Sent:</b> Thursday, April 07, 2011 9:48 AM<br><b>To:</b> Buchanan, James<br><b>Cc:</b> Madziarczyk, Jonathan; cisco-voip@puck.nether.net<br><b>Subject:</b> Re: [cisco-voip] strange auto attendant issue<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'>Hi James, <br><br>We have callmanager express and unity express. <br>I am not sure where the AA comes from .<br>Is there a way to check it ? <br><br>I have this on the cue config:<br><br>ccn application autoattendant aa<br> description "autoattendant"<br> enabled<br> maxsessions 6<br> script "aa.aef"<br> parameter "dialByExtnAnytime" "false"<br> parameter "busOpenPrompt" "AABusinessOpen.wav"<br> parameter "dialByExtnAnytimeInputLength" "4"<br> parameter "operExtn" "0"<br> parameter "welcomePrompt" "AAWelcome.wav"<br> parameter "disconnectAfterMenu" "false"<br> parameter "dialByFirstName" "false"<br> parameter "busClosedPrompt" "AABusinessClosed.wav"<br> parameter "allowExternalTransfers" "false"<br> parameter "holidayPrompt" "AAHolidayPrompt.wav"<br> parameter "businessSchedule" "systemschedule"<br> parameter "MaxRetry" "3"<br> end application<br><br>the aa.aef came by default.<br><br><br>Thanks,<br><br><o:p></o:p></p><div><p class=MsoNormal>On Thu, Apr 7, 2011 at 2:00 AM, Buchanan, James <<a href="mailto:jbuchanan@presidio.com">jbuchanan@presidio.com</a>> wrote:<o:p></o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;color:#1F497D'>Where does the AA reside? Is it in Unity, Unity Express, or is it the TCL-based application in IOS?</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:7.0pt;color:#7F7F7F'>James Buchanan </span></b><span style='font-size:7.0pt;color:#7E7E7E'>|</span><b><span style='font-size:7.0pt;color:#7F7F7F'> Technology Manager, UC </span></b><span style='font-size:7.0pt;color:#7E7E7E'>|</span><span style='font-size:7.0pt;color:#7F7F7F'> <b>South Region </b></span><span style='font-size:7.0pt;color:#7E7E7E'>|</span><b><span style='font-size:7.0pt;color:#7F7F7F'> Presidio Networked Solutions <br>12 Cadillac Dr, Suite 130, Brentwood, TN 37027 </span></b><span style='font-size:7.0pt;color:#7E7E7E'>|</span><b><span style='font-size:7.0pt;color:#7F7F7F'> </span></b><b><span style='font-size:7.0pt;color:#7E7E7E'><a href="mailto:jbuchanan@ctiusa.com" target="_blank">jbuchanan@presidio.comHi </a><br></span></b><b><span style='font-size:7.0pt;color:#7F7F7F'>D: <a href="tel:615-866-5729" target="_blank">615-866-5729</a></span></b><span style='font-size:7.0pt;color:#7F7F7F'> </span><span style='font-size:7.0pt;color:#7E7E7E'>| <b>F:</b> </span><b><span style='font-size:7.0pt;color:#7F7F7F'><a href="tel:615-866-5781" target="_blank">615-866-5781</a></span></b><span style='font-size:7.0pt;color:#7F7F7F'> | </span><b><span style='font-size:7.0pt;color:#7E7E7E'><a href="http://www.presidio.com/" target="_blank">www.presidio.com</a></span></b><span style='font-size:7.0pt;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><b><span style='font-size:7.0pt;color:#7F7F7F'>CCIE #25863, Voice</span></b><o:p></o:p></p></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:10.0pt'>From:</span></b><span style='font-size:10.0pt'> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Madziarczyk, Jonathan<br><b>Sent:</b> Wednesday, April 06, 2011 11:40 AM<br><b>To:</b> sam singapore; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><b>Subject:</b> Re: [cisco-voip] strange auto attendant issue</span><o:p></o:p></p></div></div><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;color:#1F497D'>This one is probably not the common answer, so I’ll suggest you look at other’s comments first. </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;color:#1F497D'>I had a similar issues with transferring to VM a year ago. It’s plausible the Gateway for your DIDs is using a codec when you call from the outside in that CUCM, or possibly Auto Attendant doesn’t like.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;color:#1F497D'>Hope that’s useful.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:10.0pt'>From:</span></b><span style='font-size:10.0pt'> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>sam singapore<br><b>Sent:</b> Wednesday, April 06, 2011 11:17 AM<br><b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><b>Subject:</b> [cisco-voip] strange auto attendant issue</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi,<br><br>I have a bit of a strange issue: <br><br>When I dial the auto-attendant number form phones internally, <br><br>welcome to automated attendant<br>to enter phone of person trying to reach press 1<br>1<br>enter the phone number and then press the # key<br>XXX#<br>calling XXX ... <br>rings the extension, and call works fine.<br><br><br>But when I dial the DID Number (which again gets to this auto attendant)<br><br>welcome to automated attendant<br>to enter phone of person trying to reach press 1<br>1<br>enter the phone number and then press the # key<br>XXX#<br>calling XXX ... <br>the XXX does not get any ring, and the line just gets disconnected. <br><br>So this is 1/2 working, 1/2 not working .. Where do I start looking to solve it ? What could be the issue.<br><br><br>Thanks.<o:p></o:p></p></div></div></div></div></div><p class=MsoNormal><o:p> </o:p></p></div></body></html>