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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'><a href="http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtn61453">http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtn61453</a><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Seems I hit this bug, can only use 8.5x media to build the subscriber. My 8.03a bootable with 8.5 upgrade during install won’t work. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>I wish the TAC engineer under 616898047 knew this last month, he had me rebuild the server before we found this bug id. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Chris Clouse [mailto:Chris.Clouse@cdw.com] <br><b>Sent:</b> Tuesday, April 12, 2011 2:32 PM<br><b>To:</b> Jason Aarons (AM)<br><b>Cc:</b> cisco-voip (cisco-voip@puck.nether.net)<br><b>Subject:</b> RE: Unity Connection 8.5.1SU1 adding a subscriber fails<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D'>There are issues with upgrade during install. See if you can come up with an 8.5(1) disc and then upgrade during install with SU1 from there.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><b><span style='color:black'>~Chris</span></b><span style='color:#1F497D'><o:p></o:p></span></p></div><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Jason Aarons (AM) [mailto:jason.aarons@us.didata.com] <br><b>Sent:</b> Tuesday, April 12, 2011 1:25 PM<br><b>To:</b> Chris Clouse<br><b>Cc:</b> cisco-voip (cisco-voip@puck.nether.net)<br><b>Subject:</b> RE: Unity Connection 8.5.1SU1 adding a subscriber fails<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D'>Yes, I used 8.0(3a) original installation media with the UCSInstall_UCOS_8.5.1.11900-21.sgn.iso file from cisco.com<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Chris Clouse [mailto:Chris.Clouse@cdw.com] <br><b>Sent:</b> Tuesday, April 12, 2011 2:23 PM<br><b>To:</b> Jason Aarons (AM)<br><b>Subject:</b> RE: Unity Connection 8.5.1SU1 adding a subscriber fails<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D'>Did you do upgrade during install?<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><b><span style='color:black'>~Chris</span></b><span style='color:#1F497D'><o:p></o:p></span></p></div><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Jason Aarons (AM)<br><b>Sent:</b> Tuesday, April 12, 2011 1:19 PM<br><b>To:</b> cisco-voip (cisco-voip@puck.nether.net)<br><b>Subject:</b> [cisco-voip] Unity Connection 8.5.1SU1 adding a subscriber fails<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Can’t seem to bring up a Cisco Unity Connection 8.5.1SU1 Subscriber. <o:p></o:p></p><p class=MsoNormal>Post install I got “The installation of Cisco Unity Connection has completed successfully. Cisco Unity Connection 8.5.1.11900-21”<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Using CCMSerivce on Unity Connection Publisher I select the IP address of the Unity Connection Subscriber reports “Connection to the Server cannot be established (Unknown Error)”<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>First go around TAC had me rebuild the CU Subscriber because they couldn’t view any install log files after 24 hours. However rebuilding Subscriber didn’t fix the problem.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Publisher view<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>SERVER ID STATE STATUS QUEUE CONNECTION CHANGED<o:p></o:p></p><p class=MsoNormal>-----------------------------------------------------------------------<o:p></o:p></p><p class=MsoNormal>g_junityq01_ccm8_5_1_11900_21 2 Active Local 0<o:p></o:p></p><p class=MsoNormal>g_punityq02_ccm8_5_1_11900_21 3 Active Connected 0 Apr 12 12:28:07<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>end of the file reached<o:p></o:p></p><p class=MsoNormal>options: q=quit, n=next, p=prev, b=begin, e=end (lines 1 - 4 of 4) :<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Subscriber view<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>SERVER ID STATE STATUS QUEUE CONNECTION CHANGED<o:p></o:p></p><p class=MsoNormal>-----------------------------------------------------------------------<o:p></o:p></p><p class=MsoNormal>g_junityq01_ccm8_5_1_11900_21 2 Active Connected 0 Apr 12 12:28:07<o:p></o:p></p><p class=MsoNormal>g_punityq02_ccm8_5_1_11900_21 3 Active Local 0<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>end of the file reached<o:p></o:p></p><p class=MsoNormal>options: q=quit, n=next, p=prev, b=begin, e=end (lines 1 - 4 of 4) :<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>admin:utils service list<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Requesting service status, please wait...<o:p></o:p></p><p class=MsoNormal>System SSH [STARTED]<o:p></o:p></p><p class=MsoNormal>Cluster Manager [STARTED]<o:p></o:p></p><p class=MsoNormal>Service Manager is running<o:p></o:p></p><p class=MsoNormal>Getting list of all services<o:p></o:p></p><p class=MsoNormal>>> Return code = 0<o:p></o:p></p><p class=MsoNormal>A Cisco DB[STARTED]<o:p></o:p></p><p class=MsoNormal>A Cisco DB Replicator[STARTED]<o:p></o:p></p><p class=MsoNormal>Cisco AMC Service[STARTED]<o:p></o:p></p><p class=MsoNormal>Cisco Audit Event Service[STARTED]<o:p></o:p></p><p class=MsoNormal>Cisco CDP[STARTED]<o:p></o:p></p><p class=MsoNormal>Cisco CDP Agent[STARTED]<o:p></o:p></p><p class=MsoNormal>Cisco CallManager Serviceability[STARTED]<o:p></o:p></p><p class=MsoNormal>Cisco CallManager Serviceability RTMT[STARTED]<o:p></o:p></p><p class=MsoNormal>Cisco Certificate Change Notification[STARTED]<o:p></o:p></p><p class=MsoNormal>Cisco Certificate Expiry Monitor[STARTED]<o:p></o:p></p><p class=MsoNormal>Cisco DRF Local[STARTED]<o:p></o:p></p><p class=MsoNormal>Cisco DRF Master[STOPPED] Commanded Out of Service<o:p></o:p></p><p class=MsoNormal>Cisco Database Layer Monitor[STARTED]<o:p></o:p></p><p class=MsoNormal>Cisco Log Partition Monitoring Tool[STARTED]<o:p></o:p></p><p class=MsoNormal>Cisco RIS Data Collector[STARTED]<o:p></o:p></p><p class=MsoNormal>Cisco RTMT Reporter Servlet[STARTED]<o:p></o:p></p><p class=MsoNormal>Cisco Syslog Agent[STARTED]<o:p></o:p></p><p class=MsoNormal>Cisco Tomcat[STARTED]<o:p></o:p></p><p class=MsoNormal>Cisco Tomcat Stats Servlet[STARTED]<o:p></o:p></p><p class=MsoNormal>Cisco Trace Collection Service[STARTED]<o:p></o:p></p><p class=MsoNormal>Cisco Trace Collection Servlet[STARTED]<o:p></o:p></p><p class=MsoNormal>Connection Administration[STARTING]<o:p></o:p></p><p class=MsoNormal>Connection DB[STARTING]<o:p></o:p></p><p class=MsoNormal>Connection DB Event Publisher[STARTING]<o:p></o:p></p><p class=MsoNormal>Connection Directory Feeder[STARTING]<o:p></o:p></p><p class=MsoNormal>Connection License Server[STARTING]<o:p></o:p></p><p class=MsoNormal>Connection SNMP Agent[STARTING]<o:p></o:p></p><p class=MsoNormal>Connection Server Role Manager[STARTING]<o:p></o:p></p><p class=MsoNormal>Connection Serviceability[STARTING]<o:p></o:p></p><p class=MsoNormal>Host Resources Agent[STARTED]<o:p></o:p></p><p class=MsoNormal>MIB2 Agent[STARTED]<o:p></o:p></p><p class=MsoNormal>Native Agent Adapter[STARTED]<o:p></o:p></p><p class=MsoNormal>SNMP Master Agent[STARTED]<o:p></o:p></p><p class=MsoNormal>SOAP -Log Collection APIs[STARTED]<o:p></o:p></p><p class=MsoNormal>SOAP -Performance Monitoring APIs[STARTED]<o:p></o:p></p><p class=MsoNormal>SOAP -Real-Time Service APIs[STARTED]<o:p></o:p></p><p class=MsoNormal>System Application Agent[STARTED]<o:p></o:p></p><p class=MsoNormal>Cisco AXL Web Service[STOPPED] Service Not Activated<o:p></o:p></p><p class=MsoNormal>Cisco DirSync[STOPPED] Service Not Activated<o:p></o:p></p><p class=MsoNormal>Cisco Serviceability Reporter[STOPPED] Service Not Activated<o:p></o:p></p><p class=MsoNormal>Cisco UXL Web Service[STOPPED] Service Not Activated<o:p></o:p></p><p class=MsoNormal>Connection Access Layer[STOPPED] Service Not Activated<o:p></o:p></p><p class=MsoNormal>Connection CM Database Event Listener[STOPPED] Service Not Activated<o:p></o:p></p><p class=MsoNormal>Connection Conversation Manager[STOPPED] Service Not Activated<o:p></o:p></p><p class=MsoNormal>Connection Database Proxy[STOPPED] Service Not Activated<o:p></o:p></p><p class=MsoNormal>Connection Diagnostic Portal Service[STOPPED] Service Not Activated<o:p></o:p></p><p class=MsoNormal>Connection Digital Networking Replication Agent[STOPPED] Service Not Activated<o:p></o:p></p><p class=MsoNormal>Connection Exchange Notification Web Service[STOPPED] Service Not Activated<o:p></o:p></p><p class=MsoNormal>Connection File Syncer[STOPPED] Service Not Activated<o:p></o:p></p><p class=MsoNormal>Connection Groupware Caching Service[STOPPED] Service Not Activated<o:p></o:p></p><p class=MsoNormal>Connection IMAP Server[STOPPED] Service Not Activated<o:p></o:p></p><p class=MsoNormal>Connection Inbox RSS Feed[STOPPED] Service Not Activated<o:p></o:p></p><p class=MsoNormal>Connection Integrated Mailbox Configuration[STOPPED] Service Not Activated<o:p></o:p></p><p class=MsoNormal>Connection Jetty[STOPPED] Service Not Activated<o:p></o:p></p><p class=MsoNormal>Connection Mailbox Sync[STOPPED] Service Not Activated<o:p></o:p></p><p class=MsoNormal>Connection Message Event Service[STOPPED] Service Not Activated<o:p></o:p></p><p class=MsoNormal>Connection Message Transfer Agent[STOPPED] Service Not Activated<o:p></o:p></p><p class=MsoNormal>Connection Mixer[STOPPED] Service Not Activated<o:p></o:p></p><p class=MsoNormal>Connection Notifier[STOPPED] Service Not Activated<o:p></o:p></p><p class=MsoNormal>Connection Personal Communication Assistant[STOPPED] Service Not Activated<o:p></o:p></p><p class=MsoNormal>Connection REST Service[STOPPED] Service Not Activated<o:p></o:p></p><p class=MsoNormal>Connection Realtime Monitoring APIs[STOPPED] Service Not Activated<o:p></o:p></p><p class=MsoNormal>Connection Reports Data Harvester[STOPPED] Service Not Activated<o:p></o:p></p><p class=MsoNormal>Connection SMTP Server[STOPPED] Service Not Activated<o:p></o:p></p><p class=MsoNormal>Connection SpeechView Processor[STOPPED] Service Not Activated<o:p></o:p></p><p class=MsoNormal>Connection System Agent[STOPPED] Service Not Activated<o:p></o:p></p><p class=MsoNormal>Connection Voice Mail Web Service[STOPPED] Service Not Activated<o:p></o:p></p><p class=MsoNormal>Connection Voice Recognition Transport[STOPPED] Service Not Activated<o:p></o:p></p><p class=MsoNormal>Connection Voice Recognizer[STOPPED] Service Not Activated<o:p></o:p></p><p class=MsoNormal>Primary Node =false<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>admin:<o:p></o:p></p><div class=MsoNormal align=center style='text-align:center'><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><hr size=1 width="100%" align=center></span></div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><a href="http://dimensiondata.stream57.com/04141pm/"><span 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