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</o:shapelayout></xml><![endif]--></head><body lang=EN-GB link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Just a follow up on this.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>The following Bug has now been identified after weeks of issues. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US><a href="http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtd88249">http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtd88249</a><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:10.0pt'>SCtd88249 Bug Details <o:p></o:p></span></b></p><p class=MsoNormal align=center style='text-align:center'><span style='font-size:10.0pt'>Top of Form<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'><o:p> </o:p></span></p><table class=MsoNormalTable border=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td colspan=2 valign=top style='padding:6.0pt 6.0pt 6.0pt 6.0pt'><p class=MsoNormal><b><span style='font-size:10.0pt'>800MHz radio causing 7962s to go off/on hook </span></b><span style='font-size:10.0pt'><o:p></o:p></span></p></td></tr><tr><td valign=top style='padding:0cm 6.0pt 6.0pt 6.0pt'><p class=MsoNormal><b><span style='font-size:10.0pt'>Symptom:</span></b><span style='font-size:10.0pt'><br>Certain 7962 ip phones will go off/on hook when nearby 800 MHz trunking radios are being keyed.<br><br><b>Conditions:</b><br>Seems to be isolated to 7962 phones. Happens with 800 Mhz Motorola trunking radio (MTX/STX) Although may include other types of radios as well.<br><br><b>Workaround:</b><br>none at this time other than swapping affected units with unaffected units.</span><span style='font-size:10.0pt'><o:p></o:p></span></p></td><td valign=top style='padding:0cm 0cm 0cm 0cm'></td></tr></table><p class=MsoNormal align=center style='text-align:center'><span style='font-size:8.0pt;font-family:"Arial","sans-serif"'>Bottom of Form</span><span style='font-size:8.0pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Lewis, Chris <br><b>Sent:</b> 24 March 2011 13:00<br><b>To:</b> Lewis, Chris; 'jbuchanan@presidio.com'; 'cisco-voip@puck.nether.net'<br><b>Subject:</b> RE: CUCMBE 1/2 ring dropping calls<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D'>Thanks all for the input.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Seems that the issue is one of the IP Phones going Off Hook/On Hook intermittently and only at the exact time that someone calls and it does its thing does the fault occur.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Replacing the Phone looks to be the answer. It’s a 7962 with 9-0-3 (SCCP) BTW<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Chris<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Lewis, Chris<br><b>Sent:</b> 23 March 2011 23:11<br><b>To:</b> 'jbuchanan@presidio.com'; 'cisco-voip@puck.nether.net'<br><b>Subject:</b> Re: [cisco-voip] CUCMBE 1/2 ring dropping calls<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'>Doh this is BE so not clustered just standalone. <br><br>Sorry for any confusion</span><span lang=EN-US><o:p></o:p></span></p><div class=MsoNormal align=center style='text-align:center'><span lang=EN-US style='font-size:12.0pt;font-family:"Times New Roman","serif"'><hr size=2 width="100%" align=center></span></div><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>: Lewis, Chris <br><b>To</b>: 'jbuchanan@presidio.com' ; 'cisco-voip@puck.nether.net' <br><b>Sent</b>: Wed Mar 23 18:09:04 2011<br><b>Subject</b>: Re: CUCMBE 1/2 ring dropping calls </span><span lang=EN-US style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p><p><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'>Also, this happens on IP to IP calls intra cluster as well</span><span lang=EN-US><o:p></o:p></span></p><div class=MsoNormal align=center style='text-align:center'><span lang=EN-US style='font-size:12.0pt;font-family:"Times New Roman","serif"'><hr size=2 width="100%" align=center></span></div><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>: Buchanan, James <br><b>To</b>: Lewis, Chris; cisco-voip@puck.nether.net <br><b>Sent</b>: Wed Mar 23 17:40:33 2011<br><b>Subject</b>: RE: CUCMBE 1/2 ring dropping calls </span><span lang=EN-US style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>I’ve seen this behavior with POTS line for which caller ID is enabled on the FXO port. I’ve had to put a ring timer in there before.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><b><span lang=EN-US style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>James Buchanan </span></b><span lang=EN-US style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><b><span lang=EN-US style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> Technology Manager, UC </span></b><span lang=EN-US style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><span lang=EN-US style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> <b>South Region </b></span><span lang=EN-US style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><b><span lang=EN-US style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> Presidio Networked Solutions <br>12 Cadillac Dr, Suite 130, Brentwood, TN 37027 </span></b><span lang=EN-US style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><b><span lang=EN-US style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> </span></b><b><span lang=EN-US style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'><a href="mailto:jbuchanan@ctiusa.com">jbuchanan@presidio.com</a><br></span></b><b><span lang=EN-US style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>D: 615-866-5729</span></b><span lang=EN-US style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> </span><span lang=EN-US style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>| <b>F:</b> </span><b><span lang=EN-US style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>615-866-5781</span></b><span lang=EN-US style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> | </span><b><span lang=EN-US style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'><a href="http://www.presidio.com/">www.presidio.com</a></span></b><span lang=EN-US style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#1F497D'> <o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt'><b><span lang=EN-US style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>CCIE #25863, Voice<o:p></o:p></span></b></p></div><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Lewis, Chris<br><b>Sent:</b> Wednesday, March 23, 2011 4:26 PM<br><b>To:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> [cisco-voip] CUCMBE 1/2 ring dropping calls<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal>All,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Anyone ever see an issue with incoming calls dropping after users hear ringing for approx ½ second?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Traces show the call being picked up and disconnected correctly.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>All the numbers are shared lines and I am damned if I can see any issues with DN’s or the phones. Have similar configs on other phones on CUCM 8 and CUCM 6 clusters with no issues.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>TAC see the same as me for traces also so thought I would ask on here to see if anyone has experienced anything like this.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Any and all ideas welcome<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Chris<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><pre><o:p> </o:p></pre><pre>The information contained in this message and its attachments <o:p></o:p></pre><pre>is intended only for the private and confidential use of the <o:p></o:p></pre><pre>intended recipient(s). If you are not the intended recipient <o:p></o:p></pre><pre>(or have received this e-mail in error) please notify the <o:p></o:p></pre><pre>sender immediately and destroy this e-mail. Any unauthorized <o:p></o:p></pre><pre>copying, disclosure or distribution of the material in this e-<o:p></o:p></pre><pre>mail is strictly prohibited.<o:p></o:p></pre><pre><span lang=EN-US><o:p> </o:p></span></pre><pre><span lang=EN-US>The information contained in this message and its attachments <o:p></o:p></span></pre><pre><span lang=EN-US>is intended only for the private and confidential use of the <o:p></o:p></span></pre><pre><span lang=EN-US>intended recipient(s). If you are not the intended recipient <o:p></o:p></span></pre><pre><span lang=EN-US>(or have received this e-mail in error) please notify the <o:p></o:p></span></pre><pre><span lang=EN-US>sender immediately and destroy this e-mail. Any unauthorized <o:p></o:p></span></pre><pre><span lang=EN-US>copying, disclosure or distribution of the material in this e-<o:p></o:p></span></pre><pre><span lang=EN-US>mail is strictly prohibited.<o:p></o:p></span></pre></div>
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