<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Balloon Text Char";
margin:0in;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";}
span.BalloonTextChar
{mso-style-name:"Balloon Text Char";
mso-style-priority:99;
mso-style-link:"Balloon Text";
font-family:"Tahoma","sans-serif";}
span.EmailStyle19
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.EmailStyle20
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.EmailStyle21
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.EmailStyle22
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.EmailStyle23
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple>
<div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>I have to agree that reloading CUE 8x has fixed more problems than I want to admit. Usually it revolves around CTI registration failures.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'> From a technical view reloading is the last thing I want to do, I’d rather debug and get a bug id, make the product better.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Ryan Schwab<br><b>Sent:</b> Sunday, April 17, 2011 9:51 PM<br><b>To:</b> 'Jorge L. Rodriguez Aguila'; 'Cisco-Voip'<br><b>Subject:</b> Re: [cisco-voip] CUE 8.0 with CUCM Issue<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-CA style='color:#1F497D'>As you’ve described, there should be no need for transcoding. I was also incorrect, if the CUE did need a transcoder, the CTI ports would engage one (as per it’s MRGL).<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-CA style='color:#1F497D'><a href="http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a0080289ef0.shtml#intro">http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a0080289ef0.shtml#intro</a><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-CA style='color:#1F497D'>Take a look here, not sure if it will add any value though. My experience with CUE integrating with CUCM (version 7.0) has been it takes a few reloads on initial configuration to get everything going 100%. I know it’s just shooting in the dark, but it may be worth a reload of the CUE module and also a reset on the IPIPGW in CUCM.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-CA style='color:#1F497D'>Good luck!<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Jorge L. Rodriguez Aguila [mailto:jorge.rodriguez@netxar.com] <br><b>Sent:</b> April-17-11 7:32 PM<br><b>To:</b> Ryan Schwab; 'Cisco-Voip'<br><b>Subject:</b> RE: [cisco-voip] CUE 8.0 with CUCM Issue<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-CA><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>IP2IP GW is on same region and Device Pool as VM CTI Ports, So is Transcoder and They are part of the MRG and MRGL associated with the Device Pool<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Ryan Schwab [mailto:schwaby81@shaw.ca] <br><b>Sent:</b> Sunday, April 17, 2011 9:24 PM<br><b>To:</b> Jorge L. Rodriguez Aguila; 'Cisco-Voip'<br><b>Subject:</b> RE: [cisco-voip] CUE 8.0 with CUCM Issue<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-CA style='color:#1F497D'>Jorge,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-CA style='color:#1F497D'>This does sound like a transcoding issue. The device that does not support a codec would need to request a transcoder resource. In this case, that’s the CUE.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-CA style='color:#1F497D'>Your CUE is registered via CTI Ports to CUCM? Is the SIP/T1 gateway in a different region than the CTI Ports/Route point? <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-CA style='color:#1F497D'>Where do you have your transcoding resources registered too? If remember correctly the way to do this is to register your transcoder resources in the same fashion you would if it was a CME.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-CA style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Jorge L. Rodriguez Aguila<br><b>Sent:</b> April-17-11 6:39 PM<br><b>To:</b> Cisco-Voip (cisco-voip@puck.nether.net)<br><b>Subject:</b> [cisco-voip] CUE 8.0 with CUCM Issue<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-CA><o:p> </o:p></span></p><p class=MsoNormal>I have integrated a CUE 8.0 with CUCM 8.0.3 and internally it works perfectly but when calls coming in from a T1 or a SIP trunk are transferred to CUE I get Busy tone on T1 and dropped call on the SIP trunk(IP2IP GW running SIP towards Provider and H323 towards Call Manager). I have verified that even though I am running G711u I have HW transcoding resources available. Any ideas on what Might be? This is my first CUE to Call Manager (non express) I don’t seem to find what is wrong and some pointers into where to look are greatly appreciated.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Jorge Rodriguez<o:p></o:p></p></div>
<BR>
<BR>
<P></P><hr size=1></P>
<P><STRONG><font size="2"><font color="#808080">
Disclaimer:
This e-mail communication and any attachments may contain confidential and privileged information and is for use by the designated addressee(s) named above only. If you are not the intended addressee, you are hereby notified that you have received this communication in error and that any use or reproduction of this email or its contents is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by replying to this message and deleting it from your computer. Thank you.
</P></STRONG></body></html>