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<body lang="EN-US" link="blue" vlink="purple"><font style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">
Does your inbound CSS have acces to the partition the CTI ports are in?</font><br> <br>
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<b>From</b>: Jorge L. Rodriguez Aguila [mailto:jorge.rodriguez@netxar.com]
<br><b>Sent</b>: Sunday, April 17, 2011 08:58 PM<br><b>To</b>: Buchanan, James; Cisco-Voip (cisco-voip@puck.nether.net) <cisco-voip@puck.nether.net>
<br><b>Subject</b>: RE: CUE 8.0 with CUCM Issue
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<p class="MsoNormal"><span style="color:#1F497D">CTI Ports with a JTAPI user<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Buchanan, James
[mailto:jbuchanan@presidio.com] <br>
<b>Sent:</b> Sunday, April 17, 2011 8:42 PM<br>
<b>To:</b> Jorge L. Rodriguez Aguila; Cisco-Voip (cisco-voip@puck.nether.net)<br>
<b>Subject:</b> RE: CUE 8.0 with CUCM Issue<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">How is your CUE integrated to
CUCM?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:7.0pt;font-family:"Verdana","sans-serif";
color:#7F7F7F">James Buchanan </span></b><span style="font-size:7.0pt;
font-family:"Verdana","sans-serif";color:#7E7E7E">|</span><b><span style="font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F">
Technology Manager, UC </span></b><span style="font-size:7.0pt;font-family:
"Verdana","sans-serif";color:#7E7E7E">|</span><span style="font-size:7.0pt;
font-family:"Verdana","sans-serif";color:#7F7F7F"> <b>South Region </b></span><span style="font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E">|</span><b><span style="font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F">
Presidio Networked Solutions <br>
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 </span></b><span style="font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E">|</span><b><span style="font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F"> </span></b><b><span style="font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E"><a href="mailto:jbuchanan@ctiusa.com">jbuchanan@presidio.com</a><br>
</span></b><b><span style="font-size:7.0pt;font-family:"Verdana","sans-serif";
color:#7F7F7F">D: 615-866-5729</span></b><span style="font-size:7.0pt;
font-family:"Verdana","sans-serif";color:#7F7F7F"> </span><span style="font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E">| <b>F:</b>
</span><b><span style="font-size:7.0pt;font-family:"Verdana","sans-serif";
color:#7F7F7F">615-866-5781</span></b><span style="font-size:7.0pt;font-family:
"Verdana","sans-serif";color:#7F7F7F"> | </span><b><span style="font-size:7.0pt;
font-family:"Verdana","sans-serif";color:#7E7E7E"><a href="http://www.presidio.com/">www.presidio.com</a></span></b><span style="font-size:7.0pt;font-family:"Verdana","sans-serif";color:#1F497D"> <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-size:7.0pt;
font-family:"Verdana","sans-serif";color:#7F7F7F">CCIE #25863, Voice<o:p></o:p></span></b></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Jorge L. Rodriguez Aguila<br>
<b>Sent:</b> Sunday, April 17, 2011 7:39 PM<br>
<b>To:</b> Cisco-Voip (cisco-voip@puck.nether.net)<br>
<b>Subject:</b> [cisco-voip] CUE 8.0 with CUCM Issue<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have integrated a CUE 8.0 with CUCM 8.0.3 and internally
it works perfectly but when calls coming in from a T1 or a SIP trunk are
transferred to CUE I get Busy tone on T1 and dropped call on the SIP
trunk(IP2IP GW running SIP towards Provider and H323 towards Call Manager). I
have verified that even though I am running G711u I have HW transcoding
resources available. Any ideas on what Might be? This is my first CUE to Call
Manager (non express) I don’t seem to find what is wrong and some pointers into
where to look are greatly appreciated.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Jorge Rodriguez<o:p></o:p></p>
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