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<p class=MsoNormal><span style='color:#1F497D'>Thanks for the Assist today,
certainly a good night’s sleep helped me to solve this, I tried to deploy this
as I would a Unity Connection or Unity in that my GW was in an inbound
partition that only access a DID –PT where Translations pass it into Auto
attendant or Extensions. This does not work with CUE, with CUE, the Inbound CSS
on the GW must have direct access to the CUE Ports.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Jorge<o:p></o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Jason Aarons (AM)
[mailto:jason.aarons@us.didata.com] <br>
<b>Sent:</b> Sunday, April 17, 2011 11:14 PM<br>
<b>To:</b> Ryan Schwab; Jorge L. Rodriguez Aguila; 'Cisco-Voip'<br>
<b>Subject:</b> RE: [cisco-voip] CUE 8.0 with CUCM Issue<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>I have to agree that reloading
CUE 8x has fixed more problems than I want to admit. Usually it revolves
around CTI registration failures.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>From a technical view reloading
is the last thing I want to do, I’d rather debug and get a bug id, make the
product better.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Ryan Schwab<br>
<b>Sent:</b> Sunday, April 17, 2011 9:51 PM<br>
<b>To:</b> 'Jorge L. Rodriguez Aguila'; 'Cisco-Voip'<br>
<b>Subject:</b> Re: [cisco-voip] CUE 8.0 with CUCM Issue<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN-CA style='color:#1F497D'>As you’ve described,
there should be no need for transcoding. I was also incorrect, if the CUE did
need a transcoder, the CTI ports would engage one (as per it’s MRGL).<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-CA style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-CA style='color:#1F497D'><a
href="http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a0080289ef0.shtml#intro">http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a0080289ef0.shtml#intro</a><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-CA style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-CA style='color:#1F497D'>Take a look here, not
sure if it will add any value though. My experience with CUE integrating with
CUCM (version 7.0) has been it takes a few reloads on initial configuration to
get everything going 100%. I know it’s just shooting in the dark, but it may be
worth a reload of the CUE module and also a reset on the IPIPGW in CUCM.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-CA style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-CA style='color:#1F497D'>Good luck!<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-CA style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Jorge L. Rodriguez
Aguila [mailto:jorge.rodriguez@netxar.com] <br>
<b>Sent:</b> April-17-11 7:32 PM<br>
<b>To:</b> Ryan Schwab; 'Cisco-Voip'<br>
<b>Subject:</b> RE: [cisco-voip] CUE 8.0 with CUCM Issue<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><span lang=EN-CA><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>IP2IP GW is on same region and Device
Pool as VM CTI Ports, So is Transcoder and They are part of the MRG and
MRGL associated with the Device Pool<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Ryan Schwab
[mailto:schwaby81@shaw.ca] <br>
<b>Sent:</b> Sunday, April 17, 2011 9:24 PM<br>
<b>To:</b> Jorge L. Rodriguez Aguila; 'Cisco-Voip'<br>
<b>Subject:</b> RE: [cisco-voip] CUE 8.0 with CUCM Issue<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN-CA style='color:#1F497D'>Jorge,<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-CA style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-CA style='color:#1F497D'>This does sound like
a transcoding issue. The device that does not support a codec would need to
request a transcoder resource. In this case, that’s the CUE.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-CA style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-CA style='color:#1F497D'>Your CUE is
registered via CTI Ports to CUCM? Is the SIP/T1 gateway in a different region
than the CTI Ports/Route point? <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-CA style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-CA style='color:#1F497D'>Where do you have
your transcoding resources registered too? If remember correctly the way to do
this is to register your transcoder resources in the same fashion you would if
it was a CME.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-CA style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-CA style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Jorge L. Rodriguez Aguila<br>
<b>Sent:</b> April-17-11 6:39 PM<br>
<b>To:</b> Cisco-Voip (cisco-voip@puck.nether.net)<br>
<b>Subject:</b> [cisco-voip] CUE 8.0 with CUCM Issue<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><span lang=EN-CA><o:p> </o:p></span></p>
<p class=MsoNormal>I have integrated a CUE 8.0 with CUCM 8.0.3 and internally
it works perfectly but when calls coming in from a T1 or a SIP trunk are
transferred to CUE I get Busy tone on T1 and dropped call on the SIP trunk(IP2IP
GW running SIP towards Provider and H323 towards Call Manager). I have verified
that even though I am running G711u I have HW transcoding resources available.
Any ideas on what Might be? This is my first CUE to Call Manager (non express)
I don’t seem to find what is wrong and some pointers into where to look are
greatly appreciated.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Jorge Rodriguez<o:p></o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:12.0pt;
font-family:"Times New Roman","serif"'><o:p> </o:p></span></p>
<div class=MsoNormal align=center style='text-align:center'><span
style='font-size:12.0pt;font-family:"Times New Roman","serif"'>
<hr size=1 width="100%" align=center>
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