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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>In release 4.x, you could run CallManager and IPCC co-resident on an MCS (both were Windows applications). With all applications being Linux appliances, there is no longer co-residency (unless speaking of server co-residency on VMWare). You have a few options for an IVR:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><span style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Your 8.x media should include IP IVR 8.x. This is a version of UCCX (Unified Contact Center Express) with minimal ports to allow you to run an IVR.<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><span style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>If you plan on having a separate instance of UCCX for a contact center, you can use that instance as well for your IVR.<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><span style='mso-list:Ignore'>3.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>You’re likely running some voicemail platform (Unity/Unity Connection). I’d recommend Unity Connection going forward and this can function as an IVR as well.<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><span style='mso-list:Ignore'>4.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>If you have a spare router you can run a TCL IVR on this. This will take some programming work and I’d recommend this the least, though it does work.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Hope this helps! Any other questions let me know.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>-mike<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Mac GroupStudy<br><b>Sent:</b> Thursday, April 21, 2011 6:46 PM<br><b>To:</b> Robert Hass<br><b>Cc:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> Re: [cisco-voip] CM 4.2 upgrade to 8.0<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>So you were running the contact center application on the same server as the SUB? Sounds odd (didn't know it was possible and would have to guess it is not supported) but CER is not what you want. CER is for E911 tracking down to the endpoint level. UCCX would be what you would need if you indeed need a stand alone contact center solution.<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'>Mac<o:p></o:p></p><div><p class=MsoNormal>On Thu, Apr 21, 2011 at 5:00 PM, Robert Hass <<a href="mailto:robhass@gmail.com">robhass@gmail.com</a>> wrote:<o:p></o:p></p><p class=MsoNormal>Hi<br>We're planning to upgrade our CallManger 4.2 to new version eg. 8.0.<br>Our current solution are two MCS 7825I3 servers (publisher and<br>subscriber).<br>On subscriber we also have IPCC which providing simple IVR for users.<br><br>How can we provide IVR after upgrade 8.0 ? I wondering if I have to<br>have separate server for this purpose for IPCC ?<br>Can I have CER (Emergency Responder) for simple IVR ?<br>Is CER requires separate server ?<br><br>What about upgrade existing Attendant Console users after migration to<br>8.0 ? As far As I know I have to buy licenses for Business Attendant<br>Console for each user.<br><br>Thanks<br>Robert<br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p></div></div></body></html>