<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1">
<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta name=Generator content="Microsoft Word 14 (filtered medium)"><!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Verdana;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Sprechblasentext Zchn";
margin:0cm;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";}
span.E-MailFormatvorlage17
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.SprechblasentextZchn
{mso-style-name:"Sprechblasentext Zchn";
mso-style-priority:99;
mso-style-link:Sprechblasentext;
font-family:"Tahoma","sans-serif";
mso-fareast-language:DE;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri","sans-serif";
mso-fareast-language:EN-US;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:70.85pt 70.85pt 2.0cm 70.85pt;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=DE link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Hi everyone,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>I have a problem with one user in the costumers company.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Till yesterday he was able to log In to the CUPC 8.5 and control his desk phone or use the softphone. Today all audio features are gone<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>He is not able to select the Button “use my Cisco 7970 for audio”.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>And if you look at the server heals you just get this and not more:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><img width=305 height=488 id="Grafik_x0020_6" src="cid:image001.jpg@01CC05B6.14715460" alt="Beschreibung: cid:image008.png@01CC05B0.9894BFD0"></span><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>The configuration looks god but a detailed problem report says:<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>2011-04-04 11:23:09,856 ERROR [ 1] [Cisco.Uc.Clients.CcClient.Client.Services.SessionService] [Class.Method(0)] - Failed to login<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>2011-04-04 11:23:24,840 ERROR [ 1] [Cisco.Uc.Clients.Common.WpfServicesClient.Utilities.ConversationManager] [Class.Method(0)] - Event with Device: has referenced an unknown device<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>2011-04-04 11:23:24,840 ERROR [ 1] [Cisco.Uc.Clients.Common.WpfServicesClient.Utilities.ConversationManager] [Class.Method(0)] - Event with Device: has referenced an unknown device<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>2011-04-04 11:23:25,168 ERROR [ 1] [Cisco.Uc.Clients.Common.WpfServicesClient.Utilities.ConversationManager] [Class.Method(0)] - Event with Device:SEP00070E578AFB has referenced an <span style='color:red'>unknown device</span><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>2011-04-04 11:23:25,184 ERROR [ 1] [Cisco.Uc.Clients.Common.WpfServicesClient.Utilities.ConversationManager] [Class.Method(0)] - Event with Device:UPCMANIGELJ has referenced an <span style='color:red'>unknown device</span><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>2011-04-04 11:23:25,231 ERROR [ 1] [Cisco.Uc.Clients.Common.WpfServicesClient.Utilities.ConversationManager] [Class.Method(0)] - Event with Device:CSFMANIGELJ has referenced an <span style='color:red'>unknown device</span><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Does anyone have a clue what’s causing this problem?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Verdana","sans-serif"'>Mit freundlichen Grüßen / Kind Regards<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal style='line-height:12.0pt;text-autospace:none'><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:black'>Daniel Schmitz<o:p></o:p></span></p><p class=MsoNormal style='line-height:12.0pt;text-autospace:none'><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:black'>Senior IT-Specialist<o:p></o:p></span></p><p class=MsoNormal style='line-height:12.0pt;text-autospace:none'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'><img width=75 height=75 id="Bild_x0020_1" src="cid:image002.gif@01CC05B6.14715460" alt="Beschreibung: ccda_sm"><img width=75 height=75 id="Bild_x0020_2" src="cid:image003.gif@01CC05B6.14715460" alt="Beschreibung: cid:image002.gif@01CA72B9.77C69660"><img width=75 height=75 id="Bild_x0020_3" src="cid:image004.gif@01CC05B6.14715460" alt="Beschreibung: cid:image003.gif@01CA72B9.77C69660"> <img width=75 height=75 id="Bild_x0020_4" src="cid:image005.gif@01CC05B6.14715460" alt="Beschreibung: specialist_sm"><o:p></o:p></span></p><p class=MsoNormal style='line-height:12.0pt;text-autospace:none'><span lang=EN-US style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:black'><o:p> </o:p></span></p><div class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><hr size=1 width="100%" noshade style='color:#ACA899' align=center></span></div><p class=MsoNormal style='line-height:12.0pt;text-autospace:none'><b><span lang=EN-US style='font-size:9.0pt;font-family:"Verdana","sans-serif"'>Solveos IT Solutions GmbH</span></b><span lang=EN-US style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><br>Bernerstr. </span><span style='font-size:9.0pt;font-family:"Verdana","sans-serif"'>38<br>60437 Frankfurt a. Main<br><br><span style='color:black'>Telefon: +49 69 95022 327</span></span><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:black'><o:p></o:p></span></p><p class=MsoNormal style='line-height:12.0pt;text-autospace:none'><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:black'>Telefax: +49 69 95022 77327<o:p></o:p></span></p><p class=MsoNormal style='line-height:12.0pt;text-autospace:none'><span lang=EN-US style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:black'>Mobil: +49 172 5252383<o:p></o:p></span></p><p class=MsoNormal style='line-height:12.0pt;text-autospace:none'><span lang=EN-US style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:black'>Mail: <a href="daniel.schmitz@solveos.de">daniel.schmitz@solveos.de</a><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:black'>Web: </span><span lang=EN-US style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:black'><a href="http://www.solveos.de/"><span lang=DE>http://www.solveos.de</span></a></span><span style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>AG Düsseldorf HRB 63231</span><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'><br>USt-ID-Nr.: DE811548338<br>Geschäftsführer: Dirk Kiefer <o:p></o:p></span></p><div class=MsoNormal align=center style='text-align:center'><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'><hr size=1 width="100%" noshade style='color:#ACA899' align=center></span></div><p class=MsoNormal align=center style='text-align:center'><span style='font-size:8.0pt;font-family:"Verdana","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>Der Inhalt dieser E-Mail ist vertraulich und ausschließlich für den bezeichneten Adressaten bestimmt. Wenn Sie nicht der vorgesehene Adressat dieser E-Mail oder dessen Vertreter sein sollten, so beachten Sie bitte, dass jede Form der Kenntnisnahme, Veröffentlichung, Vervielfältigung oder Weitergabe des Inhalts dieser E-Mail unzulässig ist. Wir bitten Sie, sich in diesem Fall mit dem Absender der E-Mail in Verbindung zu setzen. Wir möchten Sie außerdem darauf hinweisen, dass die Kommunikation per E-Mail über das Internet unsicher ist, da für unberechtigte Dritte grundsätzlich die Möglichkeit der Kenntnisnahme und Manipulation besteht.<br><br></span><span lang=EN-US style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>The information contained in this e-mail is confidential. It is intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. If you are not the intended recipient, any form of disclosure, reproduction, distribution or any action taken or refrained from in reliance on it, is prohibited and may be unlawful. Please notify the sender immediately. We also like to inform you that communication via e-mail over the internet is insecure because third parties may have the possibility to access and manipulate e-mails.<o:p></o:p></span></p></div></body></html>