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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>In the properties of either set, you can change the retries to zero. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>James Buchanan </span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> Technology Manager, UC </span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> <b>South Region </b></span><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> Presidio Networked Solutions <br>12 Cadillac Dr, Suite 130, Brentwood, TN 37027 </span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> </span></b><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'><a href="mailto:jbuchanan@ctiusa.com">jbuchanan@presidio.com</a><br></span></b><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>D: 615-866-5729</span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> </span><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>| <b>F:</b> </span><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>615-866-5781</span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> | </span><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'><a href="http://www.presidio.com/">www.presidio.com</a></span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#1F497D'> <o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>CCIE #25863, Voice</span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#1F497D'><br><br></span><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'><o:p></o:p></span></b></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Johnny.Crothers@datacraft.co.nz<br><b>Sent:</b> Tuesday, May 03, 2011 10:36 PM<br><b>To:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> Re: [cisco-voip] UCCX Scripting Question<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'><span lang=EN-NZ><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-NZ style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Hi All,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-NZ style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-NZ style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>I’m trying to work out a way of prompting a user with: “Press option 1 to send a VM or stay on the line to continue to hold.”<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-NZ style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-NZ style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>So I can achieve this with either the “Get Digits” Step or the “Menu” step, however when there is nothing entered, I’m getting prompted “Are you still there” by the system prompt.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-NZ style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-NZ style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Surely there is something simple I can do to allow digits to be entered or just ignore and continue to the next step (Playing Music On Hold) without hearing from the system prompt?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-NZ style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-NZ style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Hopefully that makes sense.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-NZ style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-NZ style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Anyone able to point me in a direction for this one?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-NZ style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-NZ style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Thanks in advance!<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-NZ style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-NZ style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p></div><p class=MsoNormal><span lang=EN-NZ><br><br>*****************************************************************************<br>This email and all contents are subject to the following disclaimer:<br><br><a href="http://www.datacraft-asia.com/disclaimer">http://www.datacraft-asia.com/disclaimer</a><br>*****************************************************************************<o:p></o:p></span></p></div></body></html>