<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">See Jason's email. You need to buy a new eToken and re-run the CTL client to add it in.<div><br></div><div>If you find that the eTokens only come in pairs then that's a good thing. Add both the new ones to your file and keep them safely tucked away.<br><div><br><div>
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div>-Ryan</div></span>
</div>
<br><div><div>On May 5, 2011, at 11:58 AM, Antonio Soares wrote:</div><br class="Apple-interchange-newline"><span class="Apple-style-span" style="border-collapse: separate; font-family: 'Lucida Grande'; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div lang="PT" link="blue" vlink="purple" style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div class="WordSection1" style="page: WordSection1; "><div style="margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0cm; margin-bottom: 0.0001pt; "><span lang="EN-US" style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); ">Thanks Joe for the explanation.<o:p></o:p></span></div><div style="margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0cm; margin-bottom: 0.0001pt; "><span lang="EN-US" style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0cm; margin-bottom: 0.0001pt; "><span lang="EN-US" style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); ">In my case, the customer still has the other token with the known password. My question is how do I replace the token that is locked ? RMA ? The document you mentioned says to purchase a new one but that’s in case you lost it:<o:p></o:p></span></div><div style="margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0cm; margin-bottom: 0.0001pt; "><span lang="EN-US" style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0cm; margin-bottom: 0.0001pt; "><span lang="EN-US" style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); "><a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/security/4_2_3/secutrbl.html#wp1044526" style="color: blue; text-decoration: underline; ">http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/security/4_2_3/secutrbl.html#wp1044526</a><o:p></o:p></span></div><div style="margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0cm; margin-bottom: 0.0001pt; "><span lang="EN-US" style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0cm; margin-bottom: 0.0001pt; "><span lang="EN-US" style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0cm; margin-bottom: 0.0001pt; "><span lang="EN-US" style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div><div style="margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0cm; margin-bottom: 0.0001pt; "><span style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); ">Regards,<o:p></o:p></span></div><div style="margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0cm; margin-bottom: 0.0001pt; "><span style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0cm; margin-bottom: 0.0001pt; "><span style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); ">Antonio Soares, CCIE #18473 (R&S/SP)<br><a href="mailto:amsoares@netcabo.pt" style="color: blue; text-decoration: underline; "><span style="color: blue; ">amsoares@netcabo.pt</span></a><o:p></o:p></span></div><div style="margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0cm; margin-bottom: 0.0001pt; "><span style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); "><a href="http://www.ccie18473.net/" style="color: blue; text-decoration: underline; "><span style="color: blue; ">http://www.ccie18473.net</span></a><o:p></o:p></span></div><div style="margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0cm; margin-bottom: 0.0001pt; "><span style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div></div><div style="margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0cm; margin-bottom: 0.0001pt; "><span style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div><div style="border-right-style: none; border-bottom-style: none; border-left-style: none; border-width: initial; border-color: initial; border-top-style: solid; border-top-color: rgb(181, 196, 223); border-top-width: 1pt; padding-top: 3pt; padding-right: 0cm; padding-bottom: 0cm; padding-left: 0cm; "><div style="margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0cm; margin-bottom: 0.0001pt; "><b><span lang="EN-US" style="font-size: 10pt; font-family: Tahoma, sans-serif; ">From:</span></b><span lang="EN-US" style="font-size: 10pt; font-family: Tahoma, sans-serif; "><span class="Apple-converted-space"> </span>Joe Martini [mailto:joemar2@cisco.com]<span class="Apple-converted-space"> </span><br><b>Sent:</b><span class="Apple-converted-space"> </span>quinta-feira, 5 de Maio de 2011 14:44<br><b>To:</b><span class="Apple-converted-space"> </span>Jason Aarons (AM)<br><b>Cc:</b><span class="Apple-converted-space"> </span>Antonio Soares; 'Wes Sisk'; 'Ed Leatherman'; 'Cisco VOIP'<br><b>Subject:</b><span class="Apple-converted-space"> </span>Re: [cisco-voip] CTL/Security Token question<o:p></o:p></span></div></div></div><div style="margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0cm; margin-bottom: 0.0001pt; "><o:p> </o:p></div><div style="margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0cm; margin-bottom: 0.0001pt; ">If the password has been entered incorrectly too many times the token cannot be recovered. Hopefully you still have one with a known password so that you can get a new token to replace the locked one. Then update the CTL file with the new token using the one remaining token that was originally used. That's why it's a requirement to order two, in case one is lost or locked out there is a backup. If you've lost both here's what you'll need to do: <a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/security/4_2_3/secutrbl.html#wp1032731" style="color: blue; text-decoration: underline; ">http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/security/4_2_3/secutrbl.html#wp1032731</a><o:p></o:p></div><div><div style="margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0cm; margin-bottom: 0.0001pt; "><o:p> </o:p></div></div><div><div style="margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0cm; margin-bottom: 0.0001pt; ">Joe<o:p></o:p></div></div><div><div style="margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0cm; margin-bottom: 0.0001pt; "><o:p> </o:p></div><div><div><div style="margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0cm; margin-bottom: 0.0001pt; ">On May 5, 2011, at 9:30 AM, Jason Aarons (AM) wrote:<o:p></o:p></div></div><div style="margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0cm; margin-bottom: 0.0001pt; "><o:p> </o:p></div><div><p class="MsoNormal" style="margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0cm; margin-bottom: 12pt; ">I would call TAC, installing a new CTL would mean visiting each phone (or use UnifiedFX) and resetting the CTL. Not something you want to have happen.<br><br>-----Original Message-----<br>From:<span class="Apple-converted-space"> </span><a href="mailto:cisco-voip-bounces@puck.nether.net" style="color: blue; text-decoration: underline; ">cisco-voip-bounces@puck.nether.net</a><span class="Apple-converted-space"> </span>[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Antonio Soares<span class="Apple-converted-space"> </span><br>Sent: Thursday, May 05, 2011 7:38 AM<br>To: 'Wes Sisk'; 'Ed Leatherman'<br>Cc: 'Cisco VOIP'<br>Subject: Re: [cisco-voip] CTL/Security Token question<br><br>I have a customer that failed the Security Token Password 3 times and now the token is locked.<br>Anyone knows how to solve this problem ?<br>Do I need to replace the token via RMA ?<br><br><br>Thanks.<br>Regards,<br><br>Antonio Soares, CCIE #18473 (R&S/SP)<br><a href="mailto:amsoares@netcabo.pt" style="color: blue; text-decoration: underline; ">amsoares@netcabo.pt</a><span class="Apple-converted-space"> </span><br><a href="http://www.ccie18473.net/" target="_blank" style="color: blue; text-decoration: underline; ">http://www.ccie18473.net</a><span class="Apple-converted-space"> </span><br><br><br><br>-----Original Message-----<br>From:<span class="Apple-converted-space"> </span><a href="mailto:cisco-voip-bounces@puck.nether.net" style="color: blue; text-decoration: underline; ">cisco-voip-bounces@puck.nether.net</a><span class="Apple-converted-space"> </span><br>[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Wes Sisk<br>Sent: segunda-feira, 4 de Abril de 2011 16:45<br>To: Ed Leatherman<br>Cc: Cisco VOIP<br>Subject: Re: [cisco-voip] CTL/Security Token question<br><br>We do this in our labs. Just be careful to keep track of password changes. Using the tokens requires a password. Guess the wrong password too many times and they do self destruct. This would effectively lock you out of all clusters that use that key.<br><br>Regards,<br>Wes<br><br>On 4/4/2011 10:27 AM, Ed Leatherman wrote:<br>> Hello,<br>><br>> I'm doing some studying on control/media encryption for call manager,<span class="Apple-converted-space"> </span><br>> and was wondering if someone could answer a (hopefully simple)<span class="Apple-converted-space"> </span><br>> question about signing CTL's. Does the act of signing a CTL actually<span class="Apple-converted-space"> </span><br>> affect the security token(s) in any way? Can I buy a set of security<span class="Apple-converted-space"> </span><br>> tokens, use them to configure everything on lab CM, and then re-use<span class="Apple-converted-space"> </span><br>> the same tokens in production?<br>><br>> The documentation seems to infer this (along with a best practice of<span class="Apple-converted-space"> </span><br>> building in test first), but it doesn't come right out and say you can<span class="Apple-converted-space"> </span><br>> reuse the same tokens. Would be kind of goofy if it locked them to a<span class="Apple-converted-space"> </span><br>> particular cluster some how and I don't think that's the case. I was<span class="Apple-converted-space"> </span><br>> hoping for a bit of confirmation though.<br>><br>> Thanks!<br>><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline; ">cisco-voip@puck.nether.net</a><span class="Apple-converted-space"> </span><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank" style="color: blue; text-decoration: underline; ">https://puck.nether.net/mailman/listinfo/cisco-voip</a><span class="Apple-converted-space"> </span><br><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline; ">cisco-voip@puck.nether.net</a><span class="Apple-converted-space"> </span><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank" style="color: blue; text-decoration: underline; ">https://puck.nether.net/mailman/listinfo/cisco-voip</a><span class="Apple-converted-space"> </span><br><br><o:p></o:p></p><div><div style="margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0cm; margin-bottom: 0.0001pt; "><o:p> </o:p></div></div><div class="MsoNormal" align="center" style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; text-align: center; "><hr size="1" width="100%" align="center"></div><div><div style="margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0cm; margin-bottom: 0.0001pt; "><o:p> </o:p></div></div><p style="margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><strong><span style="font-size: 10pt; color: gray; ">Disclaimer: This e-mail communication and any attachments may contain confidential and privileged information and is for use by the designated addressee(s) named above only. 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