<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">If the password has been entered incorrectly too many times the token cannot be recovered. Hopefully you still have one with a known password so that you can get a new token to replace the locked one. Then update the CTL file with the new token using the one remaining token that was originally used. That's why it's a requirement to order two, in case one is lost or locked out there is a backup. If you've lost both here's what you'll need to do: <a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/security/4_2_3/secutrbl.html#wp1032731">http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/security/4_2_3/secutrbl.html#wp1032731</a><div><br></div><div>Joe</div><div><br><div><div>On May 5, 2011, at 9:30 AM, Jason Aarons (AM) wrote:</div><br class="Apple-interchange-newline"><div>
I would call TAC, installing a new CTL would mean visiting each phone (or use UnifiedFX) and resetting the CTL. Not something you want to have happen.<br>
<br>
-----Original Message-----<br>
From: <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Antonio Soares <br>
Sent: Thursday, May 05, 2011 7:38 AM<br>
To: 'Wes Sisk'; 'Ed Leatherman'<br>
Cc: 'Cisco VOIP'<br>
Subject: Re: [cisco-voip] CTL/Security Token question<br>
<br>
I have a customer that failed the Security Token Password 3 times and now the token is locked.<br>
Anyone knows how to solve this problem ?<br>
Do I need to replace the token via RMA ?<br>
<br>
<br>
Thanks.<br>
Regards,<br>
<br>
Antonio Soares, CCIE #18473 (R&S/SP)<br>
<a href="mailto:amsoares@netcabo.pt">amsoares@netcabo.pt</a> <br>
<a href="http://www.ccie18473.net/" target="_blank">http://www.ccie18473.net</a> <br>
<br>
<br>
<br>
-----Original Message-----<br>
From: <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> <br>
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Wes Sisk<br>
Sent: segunda-feira, 4 de Abril de 2011 16:45<br>
To: Ed Leatherman<br>
Cc: Cisco VOIP<br>
Subject: Re: [cisco-voip] CTL/Security Token question<br>
<br>
We do this in our labs. Just be careful to keep track of password changes. Using the tokens requires a password. Guess the wrong password too many times and they do self destruct. This would effectively lock you out of all clusters that use that key.<br>
<br>
Regards,<br>
Wes<br>
<br>
On 4/4/2011 10:27 AM, Ed Leatherman wrote:<br>
> Hello,<br>
><br>
> I'm doing some studying on control/media encryption for call manager, <br>
> and was wondering if someone could answer a (hopefully simple) <br>
> question about signing CTL's. Does the act of signing a CTL actually <br>
> affect the security token(s) in any way? Can I buy a set of security <br>
> tokens, use them to configure everything on lab CM, and then re-use <br>
> the same tokens in production?<br>
><br>
> The documentation seems to infer this (along with a best practice of <br>
> building in test first), but it doesn't come right out and say you can <br>
> reuse the same tokens. Would be kind of goofy if it locked them to a <br>
> particular cluster some how and I don't think that's the case. I was <br>
> hoping for a bit of confirmation though.<br>
><br>
> Thanks!<br>
><br>
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