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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I like to throw broadcast hunt groups into the mix in that sort of scenario. E.g. first two rings go only to the original DN, after two rings it goes to a broadcast
hunt that includes the original DN and the extra DN(s). Helps to achieve a good balance between length of time callers have to wait, and length of time callees have in order to pick up. Callers don’t have to wait so long for it to start ringing the extra phones,
but the original phone can still pick it up if they are actually around and just happen to be slightly slower than normal. The CFNA on the hunt pilot goes to voicemail after two or three rings.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">--
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Mike Norton<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I.T. Support<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Peace Wapiti School Division No. 76<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Helpdesk: 780-831-3080<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Direct: 780-831-3076<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>David Zhars<br>
<b>Sent:</b> May-12-11 12:55 PM<br>
<b>To:</b> cips<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Help with Second line<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt">Neal, I see your point. Yes, he does need voicemail. I may go with your solution, though it would mean if he wasn't there, and they didn't pick up, people would wait for about 8 rings. I will test it out.<br>
<br>
Cips, what is the call pickup audio/visual notification? I was thinking of creating a new softkey template for the 3 clerks, so when they take the phone off hook the PickUp button would be right there on the first screen. I know it sounds ridiculous, but
sometimes they are crushed busy, and having to hit that extra button throws them off!!<o:p></o:p></p>
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<p class="MsoNormal">On Thu, May 12, 2011 at 1:22 PM, cips <<a href="mailto:cisco@cips.nl">cisco@cips.nl</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">Since you are using CM8 can you not simply use the call pickup audio/visual notification?</span><span lang="NL"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a name="12fe5729f26c50aa__MailEndCompose"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"> </span></a><span lang="NL"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-size:10.0pt">From:</span></b><span lang="EN-US" style="font-size:10.0pt">
<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Haas, Neal<br>
<b>Sent:</b> donderdag 12 mei 2011 20:00<br>
<b>To:</b> 'David Zhars'; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">
cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Help with Second line</span><span lang="NL"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="NL"> <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">Does he need voicemail? If no set the “Call Forward and Call Pickup Settings” to go to a secondary extension on the Clerks
phones.</span><span lang="NL"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"> </span><span lang="NL"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">If the chief needs voicemail and wants the clerks to still answer, still set the “Call Forward and Call Pickup Settings”
to go to a secondary extension on the Clerks phones but then add his voicemail on to the secondary extension.</span><span lang="NL"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"> </span><span lang="NL"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">Call flow like.</span><span lang="NL"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"> </span><span lang="NL"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">Chief
</span><span lang="EN-US" style="font-size:11.0pt;font-family:Wingdings;color:#1F497D">à</span><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">Ring no Answer
</span><span lang="EN-US" style="font-size:11.0pt;font-family:Wingdings;color:#1F497D">à</span><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"> Clerks
</span><span lang="EN-US" style="font-size:11.0pt;font-family:Wingdings;color:#1F497D">à</span><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"> No answer
</span><span lang="EN-US" style="font-size:11.0pt;font-family:Wingdings;color:#1F497D">à</span><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"> Voicemail.</span><span lang="NL"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"> </span><span lang="NL"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">I hope that this helps. This is a no interaction setup. Call pickup doesn’t work for everything.
</span><span lang="NL"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"> </span><span lang="NL"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">Neal</span><span lang="NL"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"> </span><span lang="NL"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-size:10.0pt">From:</span></b><span lang="EN-US" style="font-size:10.0pt">
<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>David Zhars<br>
<b>Sent:</b> Thursday, May 12, 2011 10:54 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] Help with Second line</span><span lang="NL"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> </span><span lang="NL"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">CM 8.0<br>
7940 phones.<br>
<br>
I have 4 users in an office (3 clerks and one Chief). If the Chief's phone rings and he's not there to answer, they want to be able to pick it up.<br>
I added them to a call pickup group, but this means when his phone rings, they need to look at his office to see if he's there, if he's not then
<br>
pick up the phone, press More, then PckUp.<br>
<br>
Couldn't I just add his number as their second extension? Of course, I wouldn't want it to ring their phone or even show Caller ID. Just they would look, see he's not there, then press the 2nd line button. Is there a nice way to do this in 8?</span><span lang="NL"><o:p></o:p></span></p>
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