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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>The compatibility matrix has been updated to include CUCM SU1 and UCCX 8.5<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf">http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf</a><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Bill Riley<br><b>Sent:</b> Monday, April 25, 2011 12:30 PM<br><b>To:</b> 'Jim McBurnett'; cisco-voip@puck.nether.net<br><b>Subject:</b> Re: [cisco-voip] SU Support on CCX<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D'>That’s what I was told.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Jim McBurnett [mailto:jim@tgasolutions.com] <br><b>Sent:</b> Monday, April 25, 2011 11:26 AM<br><b>To:</b> Bill Riley; cisco-voip@puck.nether.net<br><b>Subject:</b> RE: [cisco-voip] SU Support on CCX<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D'>End of this month?<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Bill Riley [mailto:bill@hitechconnection.net] <br><b>Sent:</b> Monday, April 25, 2011 12:14 PM<br><b>To:</b> Jim McBurnett; cisco-voip@puck.nether.net<br><b>Subject:</b> RE: [cisco-voip] SU Support on CCX<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D'>I have the exact same setup. I have also worked with my Cisco AM to get it clarified and so far have gotten nowhere.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>SU1 for UCCX 8.5 is due the end of the month so I bet it will be updated then. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>If you want to forward me the logs you are getting I can compare if I get the same. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Jim McBurnett<br><b>Sent:</b> Monday, April 25, 2011 11:06 AM<br><b>To:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> [cisco-voip] SU Support on CCX<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Hey folks,<o:p></o:p></p><p class=MsoNormal>Got an interesting one..<o:p></o:p></p><p class=MsoNormal>IPCC ver 8.5. Intermittent RMJTAPI login errors..<o:p></o:p></p><p class=MsoNormal>Same user works on Phone A, not phone B with Ext mobility.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Using 8.5.1SU1 and base 8.5 CCX.<o:p></o:p></p><p class=MsoNormal>Got a TAC case, but not real helpful..<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>The CCX compat guide does not list SU1, but in the past I’ve have been told by tac to call and get more up to date info…<o:p></o:p></p><p class=MsoNormal>TAC engineer is sticking on the Compat guide….<o:p></o:p></p><p class=MsoNormal><a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf">http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf</a><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Ideas?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks,<o:p></o:p></p><p class=MsoNormal>Jim<o:p></o:p></p></div></body></html>