<html><body bgcolor="#FFFFFF"><div>FYI </div><div><br></div><div>Just updated to 8.5.1 uccx (not su1) and there is a bug with agent desktop and recordings. Tac gave me newer agent.exe to put on pc's (manual process) that fixes issue. They are still working on this fix for agent desktop that comes with SU1.</div><div><br></div><div>On another note, originally tried the SU1 update during 8.5.1 install but the windows to Linux update kept failing on phase 2, worked with tac and did a 8.5.1 on another vm that worked fine. We used the 8.5.1 su1 pre upgrade tool with SU1 install. Phase 2 failed on historical data part. </div><div><br><br>Sent from my iPad</div><div><br>On May 17, 2011, at 7:40 AM, "Bill Riley" <<a href="mailto:bill@hitechconnection.net">bill@hitechconnection.net</a>> wrote:<br><br></div><div></div><blockquote type="cite"><div><div class="WordSection1"><p class="MsoNormal"><span style="color:#1F497D">The compatibility matrix has been updated to include CUCM SU1 and UCCX 8.5<o:p></o:p></span></p><p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal"><span style="color:#1F497D"><a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf"><a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf">http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf</a></a><o:p></o:p></span></p><p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p><div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Bill Riley<br><b>Sent:</b> Monday, April 25, 2011 12:30 PM<br><b>To:</b> 'Jim McBurnett'; <a href="mailto:cisco-voip@puck.nether.net"><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></a><br><b>Subject:</b> Re: [cisco-voip] SU Support on CCX<o:p></o:p></span></p></div></div><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><span style="color:#1F497D">That’s what I was told.<o:p></o:p></span></p><p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p><div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Jim McBurnett [mailto:jim@tgasolutions.com] <br><b>Sent:</b> Monday, April 25, 2011 11:26 AM<br><b>To:</b> Bill Riley; <a href="mailto:cisco-voip@puck.nether.net"><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></a><br><b>Subject:</b> RE: [cisco-voip] SU Support on CCX<o:p></o:p></span></p></div></div><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><span style="color:#1F497D">End of this month?<o:p></o:p></span></p><p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p><div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Bill Riley [mailto:bill@hitechconnection.net] <br><b>Sent:</b> Monday, April 25, 2011 12:14 PM<br><b>To:</b> Jim McBurnett; <a href="mailto:cisco-voip@puck.nether.net"><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></a><br><b>Subject:</b> RE: [cisco-voip] SU Support on CCX<o:p></o:p></span></p></div></div><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><span style="color:#1F497D">I have the exact same setup. I have also worked with my Cisco AM to get it clarified and so far have gotten nowhere.<o:p></o:p></span></p><p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal"><span style="color:#1F497D">SU1 for UCCX 8.5 is due the end of the month so I bet it will be updated then. <o:p></o:p></span></p><p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal"><span style="color:#1F497D">If you want to forward me the logs you are getting I can compare if I get the same. <o:p></o:p></span></p><p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p><div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Jim McBurnett<br><b>Sent:</b> Monday, April 25, 2011 11:06 AM<br><b>To:</b> <a href="mailto:cisco-voip@puck.nether.net"><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></a><br><b>Subject:</b> [cisco-voip] SU Support on CCX<o:p></o:p></span></p></div></div><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">Hey folks,<o:p></o:p></p><p class="MsoNormal">Got an interesting one..<o:p></o:p></p><p class="MsoNormal">IPCC ver 8.5. Intermittent RMJTAPI login errors..<o:p></o:p></p><p class="MsoNormal">Same user works on Phone A, not phone B with Ext mobility.<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">Using 8.5.1SU1 and base 8.5 CCX.<o:p></o:p></p><p class="MsoNormal">Got a TAC case, but not real helpful..<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">The CCX compat guide does not list SU1, but in the past I’ve have been told by tac to call and get more up to date info…<o:p></o:p></p><p class="MsoNormal">TAC engineer is sticking on the Compat guide….<o:p></o:p></p><p class="MsoNormal"><a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf"><a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf">http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf</a></a><o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">Ideas?<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">Thanks,<o:p></o:p></p><p class="MsoNormal">Jim<o:p></o:p></p></div></div></blockquote><blockquote type="cite"><div><span>_______________________________________________</span><br><span>cisco-voip mailing list</span><br><span><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></span><br><span><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a></span><br></div></blockquote></body></html>