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    but it is listed in the installed plugins??<br>
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    Am 20.05.2011 23:06, schrieb Ted Nugent:
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      cite="mid:BANLkTim71xysa61P_qajig2Ckz6OXB8AAw@mail.gmail.com"
      type="cite">Thanks for the reply. Unfortunately this is the 3rd PC
      that the plugin has been installed on and they are
      all exhibiting the problem. Any other ideas?
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        <div class="gmail_quote">On Fri, May 20, 2011 at 1:02 PM,
          Florian Kroessbacher <span dir="ltr"><<a
              moz-do-not-send="true"
              href="mailto:florian.kroessbacher@gmail.com">florian.kroessbacher@gmail.com</a>></span>
          wrote:<br>
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              <div>hy maby the install hasn't been successfully. look
                into the installed plugins for that. if there isn't the
                phone control plugin, go to your program files directory
                sametim plugins anf delete the
                com.cisco....phone.control jar anf folders and
                reinstall. <br>
                <br>
                <div>----</div>
                Florian Kroessbacher
                <div><span>gmail: <a moz-do-not-send="true"
                      href="mailto:florian.kroessbacher@gmail.com"
                      target="_blank">florian.kroessbacher@gmail.com</a></span></div>
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                Sent from my phone, apologies for any typos.</div>
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                Am 20.05.2011 um 16:45 schrieb Ted Nugent <<a
                  moz-do-not-send="true"
                  href="mailto:tednugent73@gmail.com" target="_blank">tednugent73@gmail.com</a>>:<br>
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                    <p>I'm working with a user thats just installed the
                      8.51 PCAP plugin on sametime 8.51 when we go into
                      Preferences>Cisco>Phone there is no phone
                      control tab listed? I can't seem to find anything
                      about this in any forums or in the DOCs? Only
                      thing i can find about it is one line in the Quick
                      Reference guide says if its not there then "your
                      administrator may have to enable it". Any ideas
                      why this may not be showing or how to "enable it"?</p>
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