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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Yeah..I was afraid of that. Thanks for the response. I did find this page about it but I haven’t had a chance to go through it yet.
<a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmfeat/fsmr.html#wp1066261">
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmfeat/fsmr.html#wp1066261</a><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Scott Voll [mailto:svoll.voip@gmail.com]
<br>
<b>Sent:</b> Monday, May 23, 2011 12:00 PM<br>
<b>To:</b> Michael Muscat<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] silent monitoring using cucm 7.1.5<o:p></o:p></span></p>
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<p class="MsoNormal">I don't believe so.... the CAD agent sends the traffic back to the UCCx server..... I think a third party is the only way to go.<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Scott<o:p></o:p></p>
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<p class="MsoNormal">On Mon, May 23, 2011 at 8:12 AM, Michael Muscat <<a href="mailto:michaelm@umcu.org">michaelm@umcu.org</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span style="font-size:11.0pt;color:#1F497D">Hi,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span style="font-size:11.0pt;color:#1F497D">Our call center is using UCCX7 for their agent call monitoring/recording fine right now. I have a manager who would like to silent monitor
her staffs calls as well but they don’t use UCCX at all. Is there a built in feature using CUCM 7.1.5 or any way to create a UCCX supervisor user for the manager without her staff being agents and logging into the CAD and still be able to silent monitor their
calls? I know there are 3<sup>rd</sup> party solutions available but I would love to use something that could be built-in.</span><o:p></o:p></p>
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Thanks in advance!</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span style="font-size:11.0pt;color:#1F497D">Michael Muscat</span><span style="color:#888888"><o:p></o:p></span></p>
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