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You're on the right track. You just need to invoke the feature via
CTI. <br>
<br>
On 5/23/2011 12:02 PM, Michael Muscat wrote:
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<p class="MsoNormal"><span style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);">Yeah..I was afraid of that. Thanks for the
response. I did find this page about it but I haven’t had a
chance to go through it yet.
<a moz-do-not-send="true"
href="http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmfeat/fsmr.html#wp1066261">http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmfeat/fsmr.html#wp1066261</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family:
"Calibri","sans-serif"; color: rgb(31,
73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size: 10pt;
font-family: "Tahoma","sans-serif";">From:</span></b><span
style="font-size: 10pt; font-family:
"Tahoma","sans-serif";"> Scott Voll
[<a class="moz-txt-link-freetext" href="mailto:svoll.voip@gmail.com">mailto:svoll.voip@gmail.com</a>]
<br>
<b>Sent:</b> Monday, May 23, 2011 12:00 PM<br>
<b>To:</b> Michael Muscat<br>
<b>Cc:</b> <a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] silent monitoring using
cucm 7.1.5<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I don't believe so.... the CAD agent sends
the traffic back to the UCCx server..... I think a third
party is the only way to go.<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom: 12pt;">Scott<o:p></o:p></p>
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<p class="MsoNormal">On Mon, May 23, 2011 at 8:12 AM,
Michael Muscat <<a moz-do-not-send="true"
href="mailto:michaelm@umcu.org">michaelm@umcu.org</a>>
wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom: 12pt;"><span
style="font-size: 11pt; color: rgb(31, 73, 125);">Hi,</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom: 12pt;"><span
style="font-size: 11pt; color: rgb(31, 73, 125);">Our
call center is using UCCX7 for their agent call
monitoring/recording fine right now. I have a
manager who would like to silent monitor her staffs
calls as well but they don’t use UCCX at all. Is
there a built in feature using CUCM 7.1.5 or any way
to create a UCCX supervisor user for the manager
without her staff being agents and logging into the
CAD and still be able to silent monitor their
calls? I know there are 3<sup>rd</sup> party
solutions available but I would love to use
something that could be built-in.</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom: 12pt;"><span
style="font-size: 11pt; color: rgb(31, 73, 125);"><br>
Thanks in advance!</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom: 12pt;"><span
style="font-size: 11pt; color: rgb(31, 73, 125);"> </span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom: 12pt;"><span
style="font-size: 11pt; color: rgb(31, 73, 125);">Michael
Muscat</span><span style="color: rgb(136, 136,
136);"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom: 12pt;"><br>
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