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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Check your trunk lines, you might have a bad one.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'>Neal Haas<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>1020 S 10th St </span><span style='font-family:"Arial","sans-serif";color:#1F497D'><br></span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Fresno, CA 93702</span><span style='font-family:"Arial","sans-serif";color:#1F497D'> <o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;font-family:"Courier New";color:#1F497D'>Desk 559.600.5890<o:p></o:p></span></p></div><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cips [mailto:cisco@cips.nl] <br><b>Sent:</b> Wednesday, May 25, 2011 7:40 AM<br><b>To:</b> Haas, Neal; cisco-voip@puck.nether.net<br><b>Subject:</b> RE: [cisco-voip] unity connection, bad audio quality of messages due to background noise<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=NL style='color:#1F497D'>Thanx,<o:p></o:p></span></p><p class=MsoNormal><span lang=NL style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Problem occures on multiple voicemail boxen from multiple callers. Not consistent though.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Now trying the AGC from unity, if this does not help we’re gonna make traces.<o:p></o:p></span></p><p class=MsoNormal><a name="_MailEndCompose"></a><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Haas, Neal [mailto:nhaas@co.fresno.ca.us] <br><b>Sent:</b> woensdag 25 mei 2011 16:25<br><b>To:</b> 'cips'; cisco-voip@puck.nether.net<br><b>Subject:</b> RE: [cisco-voip] unity connection, bad audio quality of messages due to background noise<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=NL><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>If it is from a specific cell phone, then nothing can be done. Have them switch to a new phone or different carrier (bad Iphone), now if it happens from ALL cell phones there is a problem.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Have them try multiple phones.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>cips<br><b>Sent:</b> Wednesday, May 25, 2011 1:12 AM<br><b>To:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> [cisco-voip] unity connection, bad audio quality of messages due to background noise<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Hi All,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Can anyone give me some tips on troubleshooting this?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Customer using Unity Connection, customers call in and get forwarded to unity connection, customer leaves a voicemail but due to background noise and maybe volume settings of the message recording it is almost not possible the listen to the message. The background noise is caused by wind in the cell phone of the caller, according to the customer.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Are there any settings on unity connection I can tweak, maybe lowering the volume of the recording?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Any tips/ideas are welcome.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanx y’all<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>nia<o:p></o:p></p></div></body></html>