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<p class="MsoNormal"><span style="color:#1F497D">Bennie,</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">How do you do step 4 from “within” the client, not by using the phone? I am using the 8.5.1.1 CUEAC server and client. When I have a call parked in a park slot, I can then answer another incoming call from
any of the queues. I answer the call, and if I try to drag and drop that call over to the park slot with the call that I want to join it to, the cursor changes to the icon with a circle and line through it indicating that this is not allowed. I’ve tried
the same thing with a held call too, but no luck. The ONLY method of transferring or conferencing these 2 calls to join them together is to use the phone itself with the softkeys and dialpad. We are looking for the best method of using the application (not
the phone) to perform the Join and DirTrfr softkey functions of a phone.</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">Is this possible?</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<div>
<p class="MsoNormal"><span style="color:#1F497D">Thanks,</span></p>
<p class="MsoNormal"><span style="color:#1F497D">Kevin</span></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<div>
<div style="border:none; border-top:solid #B5C4DF 1.0pt; padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif""> Bennie Grant [mailto:Bennie.Grant@mettoni.com]
<br>
<b>Sent:</b> Monday, March 21, 2011 10:39 AM<br>
<b>To:</b> Kevin Damisch; BARANOWSKI, Hernan; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active Call at a time</span></p>
</div>
</div>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><span style="color:#1F497D">Essentially yes, although you would achieve it with a different call flow:</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoListParagraph" style="text-indent:-.25in"><span style="color:#1F497D"><span style="">1)<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="color:#1F497D">Operator answers first call</span></p>
<p class="MsoListParagraph" style="text-indent:-.25in"><span style="color:#1F497D"><span style="">2)<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="color:#1F497D">Operator parks the first call</span></p>
<p class="MsoListParagraph" style="text-indent:-.25in"><span style="color:#1F497D"><span style="">3)<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="color:#1F497D">Operator answers second call</span></p>
<p class="MsoListParagraph" style="text-indent:-.25in"><span style="color:#1F497D"><span style="">4)<span style="font:7.0pt "Times New Roman"">
</span></span></span><span style="color:#1F497D">If operator wishes to join the 2 calls together, the operator either TRANSFERS the call to the call park back, or conferences in the call park bay, and the calls are connected</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thanks</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<div>
<div style="border:none; border-top:solid #B5C4DF 1.0pt; padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif""> Kevin Damisch [mailto:kevin.damisch@vitalsite.com]
<br>
<b>Sent:</b> Monday, March 21, 2011 11:37 AM<br>
<b>To:</b> Bennie Grant; BARANOWSKI, Hernan; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active Call at a time</span></p>
</div>
</div>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal"><span style="color:#1F497D">Bennie,</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">So, if we configure forced delivery, is it possible to have a single operator handle multiple calls, then join them from within the AC client similar to using the Join softkey as we would do via the phone itself?</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<div>
<p class="MsoNormal"><span style="color:#1F497D">Thanks,</span></p>
<p class="MsoNormal"><span style="color:#1F497D">Kevin</span></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<div>
<div style="border:none; border-top:solid #B5C4DF 1.0pt; padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif""> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Bennie Grant<br>
<b>Sent:</b> Monday, March 21, 2011 10:27 AM<br>
<b>To:</b> BARANOWSKI, Hernan; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active Call at a time</span></p>
</div>
</div>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><span style="color:#1F497D">There are no limitations with the 60 day license. It sounds like you are sending calls directly to the handset of the phone, which is not supported and will cause these issues</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">Ensure that you are routing calls through the QUEUES, and if you want the phone to ring, enable the “forced delivery” mode on the server settings. Then, the system will handle the calls & queuing for you, as
opposed to trying to juggle them all on the handset directly</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<div>
<div style="border:none; border-top:solid #B5C4DF 1.0pt; padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif""> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>BARANOWSKI, Hernan<br>
<b>Sent:</b> Monday, March 21, 2011 11:12 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active Call at a time<br>
<b>Importance:</b> High</span></p>
</div>
</div>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Hi all:</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">I installed the CUEAC in our customer and when we were doing tests presents the problem of subject.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">We can only answer a call at a time. To answer another call, leave the active standby. Is this normal behavior of the product?.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">With the Callmanager AC, this could be done without problems. Then do a join in the calls, transfers, etc.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Is there any document with this kind of specifications? Number of active calls, etc?</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">We are using a trial version for 60 days. This version has limitations?</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Best regards</p>
<p class="MsoNormal"><b><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#E41E26">________________________</span></b><b><span lang="EN-GB" style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#E41E26">_________________________</span></b></p>
<p class="MsoNormal"><b><span lang="EN-GB" style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#E41E26">Hernan Baranowski</span></b><span lang="EN-GB" style="font-size:10.0pt; font-family:"Arial","sans-serif""><br>
<b><span style="color:#3F4243">Systems Engineer / Southern Cone</span></b><span style="color:#3F4243"><br>
<b>Logicalis </b></span></span></p>
<p class="MsoNormal"><span lang="ES-AR" style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#3F4243">Tel: +54 11 4344-0400<br>
</span><span lang="ES-AR" style="font-size:10.0pt; font-family:"Arial","sans-serif""><a href="mailto:hernan.baranowski@la.logicalis.com">hernan.baranowski@la.logicalis.com</a></span><span lang="ES-AR" style="font-size:12.0pt; font-family:"Times New Roman","serif"; color:#262626">
</span></p>
<p class="MsoNormal"><span lang="ES-AR" style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#3F4243">Peru 327 – CABA – Argentina – C1067AAG</span></p>
<p class="MsoNormal"><span lang="ES-AR" style="font-size:12.0pt; font-family:"Times New Roman","serif""><a href="http://www.la.logicalis.com/"><span lang="EN-US" style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:red">www.la.logicalis.com</span></a></span><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#3F4243"><br>
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