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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Check the forums on arcsolutions.com, sounds like either your CTI Port or Device>Phone doesn’t have 4/2 for Maximum Number Calls/Busy Trigger. I set my Operator phone to 6/1 so on Overflow mode they can only handle on call at a time. During Ring In you can’t Transfer until you Answer the Ring In.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Kevin Damisch<br><b>Sent:</b> Friday, May 27, 2011 3:13 PM<br><b>To:</b> Bennie Grant; BARANOWSKI, Hernan; cisco-voip@puck.nether.net<br><b>Subject:</b> Re: [cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active Call at a time<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='color:#1F497D'>Bennie,</span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'>How do you do step 4 from “within” the client, not by using the phone? I am using the 8.5.1.1 CUEAC server and client. When I have a call parked in a park slot, I can then answer another incoming call from any of the queues. I answer the call, and if I try to drag and drop that call over to the park slot with the call that I want to join it to, the cursor changes to the icon with a circle and line through it indicating that this is not allowed. I’ve tried the same thing with a held call too, but no luck. The ONLY method of transferring or conferencing these 2 calls to join them together is to use the phone itself with the softkeys and dialpad. We are looking for the best method of using the application (not the phone) to perform the Join and DirTrfr softkey functions of a phone.</span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'>Is this possible?</span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><div><p class=MsoNormal><span style='color:#1F497D'>Thanks,</span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'>Kevin</span><o:p></o:p></p></div><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Bennie Grant [mailto:Bennie.Grant@mettoni.com] <br><b>Sent:</b> Monday, March 21, 2011 10:39 AM<br><b>To:</b> Kevin Damisch; BARANOWSKI, Hernan; cisco-voip@puck.nether.net<br><b>Subject:</b> RE: [cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active Call at a time</span><o:p></o:p></p></div></div><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'>Essentially yes, although you would achieve it with a different call flow:</span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoListParagraph style='text-indent:-.25in'><span style='color:#1F497D'>1)</span><span style='font-size:7.0pt;font-family:"Times New Roman","serif";color:#1F497D'> </span><span style='color:#1F497D'>Operator answers first call</span><o:p></o:p></p><p class=MsoListParagraph style='text-indent:-.25in'><span style='color:#1F497D'>2)</span><span style='font-size:7.0pt;font-family:"Times New Roman","serif";color:#1F497D'> </span><span style='color:#1F497D'>Operator parks the first call</span><o:p></o:p></p><p class=MsoListParagraph style='text-indent:-.25in'><span style='color:#1F497D'>3)</span><span style='font-size:7.0pt;font-family:"Times New Roman","serif";color:#1F497D'> </span><span style='color:#1F497D'>Operator answers second call</span><o:p></o:p></p><p class=MsoListParagraph style='text-indent:-.25in'><span style='color:#1F497D'>4)</span><span style='font-size:7.0pt;font-family:"Times New Roman","serif";color:#1F497D'> </span><span style='color:#1F497D'>If operator wishes to join the 2 calls together, the operator either TRANSFERS the call to the call park back, or conferences in the call park bay, and the calls are connected</span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'>Thanks</span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Kevin Damisch [mailto:kevin.damisch@vitalsite.com] <br><b>Sent:</b> Monday, March 21, 2011 11:37 AM<br><b>To:</b> Bennie Grant; BARANOWSKI, Hernan; cisco-voip@puck.nether.net<br><b>Subject:</b> RE: [cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active Call at a time</span><o:p></o:p></p></div></div><p class=MsoNormal> <o:p></o:p></p><div><p class=MsoNormal><span style='color:#1F497D'>Bennie,</span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'>So, if we configure forced delivery, is it possible to have a single operator handle multiple calls, then join them from within the AC client similar to using the Join softkey as we would do via the phone itself?</span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><div><p class=MsoNormal><span style='color:#1F497D'>Thanks,</span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'>Kevin</span><o:p></o:p></p></div><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Bennie Grant<br><b>Sent:</b> Monday, March 21, 2011 10:27 AM<br><b>To:</b> BARANOWSKI, Hernan; cisco-voip@puck.nether.net<br><b>Subject:</b> Re: [cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active Call at a time</span><o:p></o:p></p></div></div><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'>There are no limitations with the 60 day license. It sounds like you are sending calls directly to the handset of the phone, which is not supported and will cause these issues</span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'>Ensure that you are routing calls through the QUEUES, and if you want the phone to ring, enable the “forced delivery” mode on the server settings. Then, the system will handle the calls & queuing for you, as opposed to trying to juggle them all on the handset directly</span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>BARANOWSKI, Hernan<br><b>Sent:</b> Monday, March 21, 2011 11:12 AM<br><b>To:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> [cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active Call at a time<br><b>Importance:</b> High</span><o:p></o:p></p></div></div><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>Hi all:<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>I installed the CUEAC in our customer and when we were doing tests presents the problem of subject.<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>We can only answer a call at a time. To answer another call, leave the active standby. Is this normal behavior of the product?.<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>With the Callmanager AC, this could be done without problems. Then do a join in the calls, transfers, etc.<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>Is there any document with this kind of specifications? Number of active calls, etc?<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>We are using a trial version for 60 days. This version has limitations?<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>Best regards<o:p></o:p></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#E41E26'>________________________</span></b><b><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#E41E26'>_________________________</span></b><o:p></o:p></p><p class=MsoNormal><b><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#E41E26'>Hernan Baranowski</span></b><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial","sans-serif"'><br><b><span style='color:#3F4243'>Systems Engineer / Southern Cone</span></b><span style='color:#3F4243'><br><b>Logicalis </b></span></span><o:p></o:p></p><p class=MsoNormal><span lang=ES-AR style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#3F4243'>Tel: +54 11 4344-0400<br></span><span lang=ES-AR style='font-size:10.0pt;font-family:"Arial","sans-serif"'><a href="mailto:hernan.baranowski@la.logicalis.com">hernan.baranowski@la.logicalis.com</a></span><span lang=ES-AR style='font-size:12.0pt;font-family:"Times New Roman","serif";color:#262626'> </span><o:p></o:p></p><p class=MsoNormal><span lang=ES-AR style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#3F4243'>Peru 327 – CABA – Argentina – C1067AAG</span><o:p></o:p></p><p class=MsoNormal><span lang=ES-AR style='font-size:12.0pt;font-family:"Times New Roman","serif"'><a href="http://www.la.logicalis.com/"><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";color:red'>www.la.logicalis.com</span></a></span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#3F4243'><br></span><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#E41E26'>________________________</span></b><b><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#E41E26'>_________________________<br></span></b><b><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#3F4243'>Business and technology working as one</span></b><b><span lang=EN-GB style='font-size:10.0pt;color:#3F4243'> </span></b><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#3F4243'> </span><o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><pre>*************************************************************************<o:p></o:p></pre><pre>Please consider the environment before printing this e-mail<o:p></o:p></pre><pre>*************************************************************************<o:p></o:p></pre><pre>This email and any files transmitted with it are confidential and<o:p></o:p></pre><pre>intended solely for the use of the individual or entity to whom they<o:p></o:p></pre><pre>are addressed. If you have received this email in error please notify<o:p></o:p></pre><pre>the system manager. <a href="http://www.mettoni.com">http://www.mettoni.com</a><o:p></o:p></pre><pre> <o:p></o:p></pre><pre>Mettoni Ltd<o:p></o:p></pre><pre>Registered in England and Wales: 4485956<o:p></o:p></pre><pre>Ashfords House, Grenadier Road, Exeter, EX1 3LH<o:p></o:p></pre><pre>*************************************************************************<o:p></o:p></pre></div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'> </span><o:p></o:p></p><div class=MsoNormal align=center style='text-align:center'><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><hr size=2 width="100%" align=center></span></div><p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif";color:gray'><br>This communication (including any attachments) is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the intended recipient, any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify Vital Support Systems at 515 334 5700 and delete or destroy all copies and the original document.</span><o:p></o:p></p><pre>*************************************************************************<o:p></o:p></pre><pre>Please consider the environment before printing this e-mail<o:p></o:p></pre><pre>*************************************************************************<o:p></o:p></pre><pre>This email and any files transmitted with it are confidential and<o:p></o:p></pre><pre>intended solely for the use of the individual or entity to whom they<o:p></o:p></pre><pre>are addressed. If you have received this email in error please notify<o:p></o:p></pre><pre>the system manager. <a href="http://www.mettoni.com">http://www.mettoni.com</a><o:p></o:p></pre><pre> <o:p></o:p></pre><pre>Mettoni Ltd<o:p></o:p></pre><pre>Registered in England and Wales: 4485956<o:p></o:p></pre><pre>Ashfords House, Grenadier Road, Exeter, EX1 3LH<o:p></o:p></pre><pre>*************************************************************************<o:p></o:p></pre></div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p><div class=MsoNormal align=center style='text-align:center'><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><hr size=2 width="100%" align=center></span></div><p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif";color:gray'><br>This communication (including any attachments) is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the intended recipient, any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify Vital Support Systems at 515 334 5700 and delete or destroy all copies and the original document.<br></span><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><br><br><span style='color:white'>itevomcid</span> <o:p></o:p></span></p></div></body></html>