I believe time schedules are introduced in CUBAC and I know for sure they are in CUEAC><div><br></div><div>Can you front the queue with a callmanager or unity time of day route? it does not force log out but can accomplish the same?</div>
<div><br clear="all">Best Regards,<br><br>Mike Lydick<br><br><br>
<br><br><div class="gmail_quote">On Tue, May 31, 2011 at 8:00 PM, Jason Aarons (AM) <span dir="ltr"><<a href="mailto:jason.aarons@dimensiondata.com">jason.aarons@dimensiondata.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div lang="EN-US" link="blue" vlink="purple"><div><p class="MsoNormal">CUxAC uses a CTI Route Point to control calls for the Operator. CUDAC is configured for Overflow to ext 3000 (Line1 on Operator 7940). Normally at end of the day the Operator goes Unavailable in the Console or Logs Out and then hits CallFwdAll 3509 on ext 3000 phone which send callers to Unity Cxn AutoAttendant – CallHandler closed greeting. I set this up last week. Tonight I noticed I get ring now answer and that she is still logged into AC and Ready.</p>
<p class="MsoNormal"> </p><p class="MsoNormal">Is there a workaround for force logging her out of the Department Attendant Console? Setting Ring No Answer in CTI Route Point does no good. I can debug/see the call being controlled by CTI Route Point and using a CTI Port to ring the Operator Console.</p>
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