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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>I’m not a CUPC 8.5 expert and don’t have a client I can test with, but in CUPC8.5 under Conversation History is there a way to Edit Dial to insert 9, etc. Application dial rules were not in project scope, and I was planning for the end user to Right Click > Edit Dial to insert 9,1 for calls, etc. Nothing in CUPC user guide discusses how-to Edit Dial.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>This is similar to a 7940s > Corporate Directory >Edit Dial<o:p></o:p></p></div></body></html>