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</o:shapelayout></xml><![endif]--></head><body lang=EN-CA link=blue vlink=purple style='text-justify-trim:punctuation'><div class=WordSection1 style='layout-grid:18.0pt'><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Verdana","sans-serif";color:#1F497D'>In that case you can change the trace configuration to debugging and get lots of data. I’d suggest you consult TAC before you make any changes though. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Verdana","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Rasim Duric</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Network Analyst (CCS)<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>University of Guelph<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Guelph, N1G 2W1, ON<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>519-824-4120x53146<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><a href="mailto:rduric@uoguelph.ca">rduric@uoguelph.ca</a><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Verdana","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> davidytk [mailto:davidytk@netvigator.com] <br><b>Sent:</b> June-03-11 8:30 AM<br><b>To:</b> 'Rasim Duric'; cisco-voip@puck.nether.net; ccielab@groupstudy.com<br><b>Subject:</b> RE: [cisco-voip] UCCX application manager in partal service<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:navy'>Hi Rasim<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:navy'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:navy'>If I can’t find the partial in the MIVR, any other reason making the partial service in application manager.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:navy'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:navy'>Thanks<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:navy'>Best Regards<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:navy'>David<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:navy'><o:p> </o:p></span></p><div><div class=MsoNormal align=center style='text-align:center'><span lang=EN-US><hr size=2 width="100%" align=center></span></div><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Rasim Duric [mailto:rduric@uoguelph.ca] <br><b>Sent:</b> Friday, June 03, 2011 8:27 PM<br><b>To:</b> 'davidytk'; cisco-voip@puck.nether.net; ccielab@groupstudy.com<br><b>Subject:</b> RE: [cisco-voip] UCCX application manager in partal service</span><span lang=EN-US><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Verdana","sans-serif";color:#1F497D'>If you have a windows version of UCCX (v4, v7) it should be in this directory:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Verdana","sans-serif";color:#1F497D'>C:\Program Files\wfavvid\log\MIVR or through the Application Administrator.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Verdana","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Verdana","sans-serif";color:#1F497D'>Not sure for Linux, but I’d assume you could access it through the Application Administrator.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Verdana","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Rasim Duric<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Network Analyst (CCS)<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>University of Guelph<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Guelph, N1G 2W1, ON<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>519-824-4120x53146<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><a href="mailto:rduric@uoguelph.ca">rduric@uoguelph.ca</a><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Verdana","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> davidytk [mailto:davidytk@netvigator.com] <br><b>Sent:</b> June-03-11 8:18 AM<br><b>To:</b> 'Rasim Duric'; cisco-voip@puck.nether.net; ccielab@groupstudy.com<br><b>Subject:</b> RE: [cisco-voip] UCCX application manager in partal service<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:navy'>Hi Rasim<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:navy'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:navy'>How can I get the MIVR log in UCCX? I am not much knowledge in UCCX? Please help.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:navy'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:navy'>Thanks<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:navy'>Best Regards<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:navy'>David<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:navy'><o:p> </o:p></span></p><div><div class=MsoNormal align=center style='text-align:center'><span lang=EN-US><hr size=2 width="100%" align=center></span></div><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Rasim Duric [mailto:rduric@uoguelph.ca] <br><b>Sent:</b> Friday, June 03, 2011 8:16 PM<br><b>To:</b> 'davidytk'; cisco-voip@puck.nether.net; ccielab@groupstudy.com<br><b>Subject:</b> RE: [cisco-voip] UCCX application manager in partal service</span><span lang=EN-US><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN style='font-size:11.0pt;font-family:"Verdana","sans-serif";color:#333333'>Search for the 'partial' in the MIVR logs. I had this problem a couple of times. The first time a call subflow script was missing and the second time I had a wrong name of the queue</span><span lang=EN style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#333333'>. </span><span style='font-size:11.0pt;font-family:"Verdana","sans-serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Verdana","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Rasim Duric<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Network Analyst (CCS)<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>University of Guelph<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Guelph, N1G 2W1, ON<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>519-824-4120x53146<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><a href="mailto:rduric@uoguelph.ca">rduric@uoguelph.ca</a><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Verdana","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>davidytk<br><b>Sent:</b> June-03-11 6:46 AM<br><b>To:</b> cisco-voip@puck.nether.net; ccielab@groupstudy.com<br><b>Subject:</b> [cisco-voip] UCCX application manager in partal service<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Hi All<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif"'>My customer face a problem on the UCCX. The application manager run in partial service suddenly. The customer restart it and the problem resumed.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif"'>We have logged a case to Cisco to investigate this case, but Cisco said they can’t find any root cause why the service run in partial service.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Does any one know any possible reason why the application manager run in partial service? The customer did not change/upload any new script.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Thanks<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Best Regards<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif"'>David<o:p></o:p></span></p><p class=MsoNormal><br><br>__________ Information from ESET NOD32 Antivirus, version of virus signature database 6176 (20110603) __________<br><br>The message was checked by ESET NOD32 Antivirus.<br><br><a href="http://www.eset.com">http://www.eset.com</a><o:p></o:p></p><p class=MsoNormal><br><br>__________ Information from ESET NOD32 Antivirus, version of virus signature database 6176 (20110603) __________<br><br>The message was checked by ESET NOD32 Antivirus.<br><br><a href="http://www.eset.com">http://www.eset.com</a><o:p></o:p></p><p class=MsoNormal><br><br>__________ Information from ESET NOD32 Antivirus, version of virus signature database 6176 (20110603) __________<br><br>The message was checked by ESET NOD32 Antivirus.<br><br><a href="http://www.eset.com">http://www.eset.com</a><o:p></o:p></p><p class=MsoNormal><br><br>__________ Information from ESET NOD32 Antivirus, version of virus signature database 6176 (20110603) __________<br><br>The message was checked by ESET NOD32 Antivirus.<br><br><a href="http://www.eset.com">http://www.eset.com</a><o:p></o:p></p><p class=MsoNormal><br><br>__________ Information from ESET NOD32 Antivirus, version of virus signature database 6176 (20110603) __________<br><br>The message was checked by ESET NOD32 Antivirus.<br><br><a href="http://www.eset.com">http://www.eset.com</a><o:p></o:p></p></div></body></html>