<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:st1="urn:schemas-microsoft-com:office:smarttags" xmlns="http://www.w3.org/TR/REC-html40"
xmlns:ns0="http://schemas.microsoft.com/office/2004/12/omml">
<head>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 11 (filtered medium)">
<!--[if !mso]>
<style>
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style>
<![endif]--><o:SmartTagType
namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="State"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="PostalCode"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="City"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="PlaceName"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="PlaceType"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="place"/>
<!--[if !mso]>
<style>
st1\:*{behavior:url(#default#ieooui) }
</style>
<![endif]-->
<style>
<!--a:link
{mso-style-priority:99;}
span.MSOHYPERLINK
{mso-style-priority:99;}
a:visited
{mso-style-priority:99;}
span.MSOHYPERLINKFOLLOWED
{mso-style-priority:99;}
/* Font Definitions */
@font-face
{font-family:PMingLiU;
panose-1:2 2 3 0 0 0 0 0 0 0;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:PMingLiU;
panose-1:2 2 3 0 0 0 0 0 0 0;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Verdana;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal;
font-family:Arial;
color:windowtext;}
span.EmailStyle18
{mso-style-type:personal;
font-family:Verdana;
color:#1F497D;}
span.EmailStyle19
{mso-style-type:personal;
font-family:Arial;
color:navy;}
span.EmailStyle20
{mso-style-type:personal;
font-family:Verdana;
color:#1F497D;}
span.EmailStyle21
{mso-style-type:personal-reply;
font-family:Arial;
color:navy;}
@page Section1
{size:595.3pt 841.9pt;
margin:72.0pt 90.0pt 72.0pt 90.0pt;
layout-grid:18.0pt;}
div.Section1
{page:Section1;}
-->
</style>
<!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang=ZH-TW link=blue vlink=purple style='text-justify-trim:punctuation'>
<div class=Section1 style='layout-grid:18.0pt'>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'>Hi Rasim<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'>If I can’t find the
partial in the MIVR, any other reason making the partial service in application
manager.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'>Thanks<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'>Best Regards<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'>David<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
Rasim Duric [mailto:rduric@uoguelph.ca] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, June 03, 2011 8:27
PM<br>
<b><span style='font-weight:bold'>To:</span></b> 'davidytk';
cisco-voip@puck.nether.net; ccielab@groupstudy.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [cisco-voip] UCCX
application manager in partal service</span></font><span lang=EN-US><o:p></o:p></span></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Verdana><span lang=EN-CA
style='font-size:11.0pt;font-family:Verdana;color:#1F497D'>If you have a
windows version of UCCX (v4, v7) it should be in this directory:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Verdana><span lang=EN-CA
style='font-size:11.0pt;font-family:Verdana;color:#1F497D'>C:\Program
Files\wfavvid\log\MIVR or through the Application Administrator.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Verdana><span lang=EN-CA
style='font-size:11.0pt;font-family:Verdana;color:#1F497D'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Verdana><span lang=EN-CA
style='font-size:11.0pt;font-family:Verdana;color:#1F497D'>Not sure for Linux,
but I’d assume you could access it through the Application Administrator.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Verdana><span lang=EN-CA
style='font-size:11.0pt;font-family:Verdana;color:#1F497D'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span lang=EN-CA
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>Rasim Duric<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span lang=EN-CA
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>Network Analyst
(CCS)<o:p></o:p></span></font></p>
<p class=MsoNormal><st1:place w:st="on"><st1:PlaceType w:st="on"><font size=2
color="#1f497d" face=Calibri><span lang=EN-CA style='font-size:11.0pt;
font-family:Calibri;color:#1F497D'>University</span></font></st1:PlaceType><font
size=2 color="#1f497d" face=Calibri><span lang=EN-CA style='font-size:11.0pt;
font-family:Calibri;color:#1F497D'> of <st1:PlaceName w:st="on">Guelph</st1:PlaceName></span></font></st1:place><font
size=2 color="#1f497d" face=Calibri><span lang=EN-CA style='font-size:11.0pt;
font-family:Calibri;color:#1F497D'><o:p></o:p></span></font></p>
<p class=MsoNormal><st1:place w:st="on"><st1:City w:st="on"><font size=2
color="#1f497d" face=Calibri><span lang=EN-CA style='font-size:11.0pt;
font-family:Calibri;color:#1F497D'>Guelph</span></font></st1:City><font
size=2 color="#1f497d" face=Calibri><span lang=EN-CA style='font-size:11.0pt;
font-family:Calibri;color:#1F497D'>, <st1:PostalCode w:st="on">N1G 2W1</st1:PostalCode>,
<st1:State w:st="on">ON</st1:State></span></font></st1:place><font size=2
color="#1f497d" face=Calibri><span lang=EN-CA style='font-size:11.0pt;
font-family:Calibri;color:#1F497D'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span lang=EN-CA
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>519-824-4120x53146<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span lang=EN-CA
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'><a
href="mailto:rduric@uoguelph.ca">rduric@uoguelph.ca</a><o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=2 color="#1f497d" face=Verdana><span lang=EN-CA
style='font-size:11.0pt;font-family:Verdana;color:#1F497D'><o:p> </o:p></span></font></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
davidytk [mailto:davidytk@netvigator.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> June-03-11 8:18 AM<br>
<b><span style='font-weight:bold'>To:</span></b> 'Rasim Duric';
cisco-voip@puck.nether.net; ccielab@groupstudy.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [cisco-voip] UCCX
application manager in partal service<o:p></o:p></span></font></p>
</div>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-CA
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'>Hi Rasim<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'>How can I get the MIVR log
in UCCX? I am not much knowledge in UCCX? Please help.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'>Thanks<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'>Best Regards<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'>David<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>
<hr size=2 width="100%" align=center>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
Rasim Duric [mailto:rduric@uoguelph.ca] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, June 03, 2011 8:16
PM<br>
<b><span style='font-weight:bold'>To:</span></b> 'davidytk';
cisco-voip@puck.nether.net; ccielab@groupstudy.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [cisco-voip] UCCX
application manager in partal service</span></font><span lang=EN-US><o:p></o:p></span></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#333333" face=Verdana><span lang=EN
style='font-size:11.0pt;font-family:Verdana;color:#333333'>Search for the
'partial' in the MIVR logs. I had this problem a couple of times. The first
time a call subflow script was missing and the second time I had a wrong name
of the queue</span></font><font size=1 color="#333333" face=Arial><span
lang=EN style='font-size:9.0pt;font-family:Arial;color:#333333'>. </span></font><font
size=2 color="#1f497d" face=Verdana><span lang=EN-CA style='font-size:11.0pt;
font-family:Verdana;color:#1F497D'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Verdana><span lang=EN-CA
style='font-size:11.0pt;font-family:Verdana;color:#1F497D'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span lang=EN-CA
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>Rasim Duric<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span lang=EN-CA
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>Network Analyst
(CCS)<o:p></o:p></span></font></p>
<p class=MsoNormal><st1:place w:st="on"><st1:PlaceType w:st="on"><font size=2
color="#1f497d" face=Calibri><span lang=EN-CA style='font-size:11.0pt;
font-family:Calibri;color:#1F497D'>University</span></font></st1:PlaceType><font
size=2 color="#1f497d" face=Calibri><span lang=EN-CA style='font-size:11.0pt;
font-family:Calibri;color:#1F497D'> of <st1:PlaceName w:st="on">Guelph</st1:PlaceName></span></font></st1:place><font
size=2 color="#1f497d" face=Calibri><span lang=EN-CA style='font-size:11.0pt;
font-family:Calibri;color:#1F497D'><o:p></o:p></span></font></p>
<p class=MsoNormal><st1:place w:st="on"><st1:City w:st="on"><font size=2
color="#1f497d" face=Calibri><span lang=EN-CA style='font-size:11.0pt;
font-family:Calibri;color:#1F497D'>Guelph</span></font></st1:City><font
size=2 color="#1f497d" face=Calibri><span lang=EN-CA style='font-size:11.0pt;
font-family:Calibri;color:#1F497D'>, <st1:PostalCode w:st="on">N1G 2W1</st1:PostalCode>,
<st1:State w:st="on">ON</st1:State></span></font></st1:place><font size=2
color="#1f497d" face=Calibri><span lang=EN-CA style='font-size:11.0pt;
font-family:Calibri;color:#1F497D'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span lang=EN-CA
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>519-824-4120x53146<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span lang=EN-CA
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'><a
href="mailto:rduric@uoguelph.ca">rduric@uoguelph.ca</a><o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=2 color="#1f497d" face=Verdana><span lang=EN-CA
style='font-size:11.0pt;font-family:Verdana;color:#1F497D'><o:p> </o:p></span></font></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>davidytk<br>
<b><span style='font-weight:bold'>Sent:</span></b> June-03-11 6:46 AM<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip@puck.nether.net;
ccielab@groupstudy.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] UCCX
application manager in partal service<o:p></o:p></span></font></p>
</div>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-CA
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Arial><span lang=EN-US style='font-size:
9.0pt;font-family:Arial'>Hi All<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Arial><span lang=EN-US style='font-size:
9.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Arial><span lang=EN-US style='font-size:
9.0pt;font-family:Arial'>My customer face a problem on the UCCX. The
application manager run in partial service suddenly. The customer restart it
and the problem resumed.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Arial><span lang=EN-US style='font-size:
9.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Arial><span lang=EN-US style='font-size:
9.0pt;font-family:Arial'>We have logged a case to Cisco to investigate this
case, but Cisco said they can’t find any root cause why the service run
in partial service.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Arial><span lang=EN-US style='font-size:
9.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Arial><span lang=EN-US style='font-size:
9.0pt;font-family:Arial'>Does any one know any possible reason why the
application manager run in partial service? The customer did not change/upload
any new script.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Arial><span lang=EN-US style='font-size:
9.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Arial><span lang=EN-US style='font-size:
9.0pt;font-family:Arial'>Thanks<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Arial><span lang=EN-US style='font-size:
9.0pt;font-family:Arial'>Best Regards<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Arial><span lang=EN-US style='font-size:
9.0pt;font-family:Arial'>David<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-CA
style='font-size:12.0pt'><br>
<br>
__________ Information from ESET NOD32 Antivirus, version of virus signature
database 6176 (20110603) __________<br>
<br>
The message was checked by ESET NOD32 Antivirus.<br>
<br>
<a href="http://www.eset.com">http://www.eset.com</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-CA
style='font-size:12.0pt'><br>
<br>
__________ Information from ESET NOD32 Antivirus, version of virus signature
database 6176 (20110603) __________<br>
<br>
The message was checked by ESET NOD32 Antivirus.<br>
<br>
<a href="http://www.eset.com">http://www.eset.com</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-CA
style='font-size:12.0pt'><br>
<br>
__________ Information from ESET NOD32 Antivirus, version of virus signature
database 6176 (20110603) __________<br>
<br>
The message was checked by ESET NOD32 Antivirus.<br>
<br>
<a href="http://www.eset.com">http://www.eset.com</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-CA
style='font-size:12.0pt'><br>
<br>
__________ Information from ESET NOD32 Antivirus, version of virus signature
database 6176 (20110603) __________<br>
<br>
The message was checked by ESET NOD32 Antivirus.<br>
<br>
<a href="http://www.eset.com">http://www.eset.com</a><o:p></o:p></span></font></p>
</div>
<BR><BR>__________ Information from ESET NOD32 Antivirus, version of virus signature database 6176 (20110603) __________<BR><BR>The message was checked by ESET NOD32 Antivirus.<BR><BR><A HREF="http://www.eset.com">http://www.eset.com</A><BR> </body>
</html>