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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple style='text-justify-trim:punctuation'><div class=WordSection1 style='layout-grid:18.0pt'><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hello,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>If you stop and restart the CRS Engine, does the problem go away? If not, look in your MIVR log immediately after restarting the CRS Engine. That should give you the script that is causing the Partial Service (if one indeed is).<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>James Buchanan </span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> Technology Manager, UC </span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> <b>South Region </b></span><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> Presidio Networked Solutions <br>12 Cadillac Dr, Suite 130, Brentwood, TN 37027 </span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> </span></b><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'><a href="mailto:jbuchanan@ctiusa.com">jbuchanan@presidio.com</a><br></span></b><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>D: 615-866-5729</span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> </span><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>| <b>F:</b> </span><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>615-866-5781</span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> | </span><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'><a href="http://www.presidio.com/">www.presidio.com</a></span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#1F497D'> <o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>CCIE #25863, Voice</span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#1F497D'><br><br></span><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'><o:p></o:p></span></b></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>davidytk<br><b>Sent:</b> Saturday, June 04, 2011 5:45 AM<br><b>To:</b> 'Rasim Duric'; cisco-voip@puck.nether.net; ccielab@groupstudy.com<br><b>Subject:</b> Re: [cisco-voip] UCCX application manager in partal service<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:navy;mso-fareast-language:ZH-TW'>Hi Rasim<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:navy;mso-fareast-language:ZH-TW'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:navy;mso-fareast-language:ZH-TW'>If the problem like “subflow script” , what should be the message in MIVR log. Also any recommendation to avoid this problem happen in future.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:navy;mso-fareast-language:ZH-TW'><br>Thanks<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:navy;mso-fareast-language:ZH-TW'>Best Regards<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:navy;mso-fareast-language:ZH-TW'>David<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:navy;mso-fareast-language:ZH-TW'><o:p> </o:p></span></p><div><div class=MsoNormal align=center style='text-align:center'><span style='mso-fareast-language:ZH-TW'><hr size=2 width="100%" align=center></span></div><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-language:ZH-TW'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-language:ZH-TW'> Rasim Duric [mailto:rduric@uoguelph.ca] <br><b>Sent:</b> Friday, June 03, 2011 8:16 PM<br><b>To:</b> 'davidytk'; cisco-voip@puck.nether.net; ccielab@groupstudy.com<br><b>Subject:</b> RE: [cisco-voip] UCCX application manager in partal service</span><span style='mso-fareast-language:ZH-TW'><o:p></o:p></span></p></div><p class=MsoNormal><span style='mso-fareast-language:ZH-TW'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN style='font-size:11.0pt;font-family:"Verdana","sans-serif";color:#333333;mso-fareast-language:ZH-TW'>Search for the 'partial' in the MIVR logs. I had this problem a couple of times. The first time a call subflow script was missing and the second time I had a wrong name of the queue</span><span lang=EN style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#333333;mso-fareast-language:ZH-TW'>. </span><span lang=EN-CA style='font-size:11.0pt;font-family:"Verdana","sans-serif";color:#1F497D;mso-fareast-language:ZH-TW'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Verdana","sans-serif";color:#1F497D;mso-fareast-language:ZH-TW'><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:ZH-TW'>Rasim Duric<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:ZH-TW'>Network Analyst (CCS)<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:ZH-TW'>University of Guelph<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:ZH-TW'>Guelph, N1G 2W1, ON<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:ZH-TW'>519-824-4120x53146<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:ZH-TW'><a href="mailto:rduric@uoguelph.ca">rduric@uoguelph.ca</a><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Verdana","sans-serif";color:#1F497D;mso-fareast-language:ZH-TW'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-language:ZH-TW'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-language:ZH-TW'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>davidytk<br><b>Sent:</b> June-03-11 6:46 AM<br><b>To:</b> cisco-voip@puck.nether.net; ccielab@groupstudy.com<br><b>Subject:</b> [cisco-voip] UCCX application manager in partal service<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-CA style='mso-fareast-language:ZH-TW'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif";mso-fareast-language:ZH-TW'>Hi All<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif";mso-fareast-language:ZH-TW'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif";mso-fareast-language:ZH-TW'>My customer face a problem on the UCCX. The application manager run in partial service suddenly. The customer restart it and the problem resumed.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif";mso-fareast-language:ZH-TW'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif";mso-fareast-language:ZH-TW'>We have logged a case to Cisco to investigate this case, but Cisco said they can’t find any root cause why the service run in partial service.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif";mso-fareast-language:ZH-TW'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif";mso-fareast-language:ZH-TW'>Does any one know any possible reason why the application manager run in partial service? The customer did not change/upload any new script.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif";mso-fareast-language:ZH-TW'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif";mso-fareast-language:ZH-TW'>Thanks<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif";mso-fareast-language:ZH-TW'>Best Regards<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif";mso-fareast-language:ZH-TW'>David<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='mso-fareast-language:ZH-TW'><br><br>__________ Information from ESET NOD32 Antivirus, version of virus signature database 6176 (20110603) __________<br><br>The message was checked by ESET NOD32 Antivirus.<br><br><a href="http://www.eset.com">http://www.eset.com</a><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='mso-fareast-language:ZH-TW'><br><br>__________ Information from ESET NOD32 Antivirus, version of virus signature database 6176 (20110603) __________<br><br>The message was checked by ESET NOD32 Antivirus.<br><br><a href="http://www.eset.com">http://www.eset.com</a><o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:ZH-TW'><br><br>__________ Information from ESET NOD32 Antivirus, version of virus signature database 6179 (20110604) __________<br><br>The message was checked by ESET NOD32 Antivirus.<br><br><a href="http://www.eset.com">http://www.eset.com</a><o:p></o:p></span></p></div></body></html>