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<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'>Hi Buchanan<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'>When we restart the application
manager service, the service resume normal. However, Cisco cannot find any
error in the MIVR log. Do you have experience on this before ? If yes, what is
the possible reason and any recommendation to avoid this problem.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'>Thanks<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'>Best Regards<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'>David<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
Buchanan, James [mailto:jbuchanan@presidio.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Saturday, June 04, 2011 7:59
PM<br>
<b><span style='font-weight:bold'>To:</span></b> davidytk; 'Rasim Duric';
cisco-voip@puck.nether.net; ccielab@groupstudy.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [cisco-voip] UCCX
application manager in partal service</span></font><span lang=EN-US><o:p></o:p></span></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span lang=EN-US
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>Hello,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span lang=EN-US
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>If you stop and
restart the CRS Engine, does the problem go away? If not, look in your MIVR log
immediately after restarting the CRS Engine. That should give you the script
that is causing the Partial Service (if one indeed is).<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span lang=EN-US
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span lang=EN-US
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>Thanks,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span lang=EN-US
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><b><font size=1 color="#7f7f7f" face=Verdana><span
lang=EN-US style='font-size:7.0pt;font-family:Verdana;color:#7F7F7F;font-weight:
bold'>James Buchanan </span></font></b><font size=1 color="#7e7e7e"
face=Verdana><span lang=EN-US style='font-size:7.0pt;font-family:Verdana;
color:#7E7E7E'>|</span></font><b><font size=1 color="#7f7f7f" face=Verdana><span
lang=EN-US style='font-size:7.0pt;font-family:Verdana;color:#7F7F7F;font-weight:
bold'> Technology Manager, UC </span></font></b><font size=1 color="#7e7e7e"
face=Verdana><span lang=EN-US style='font-size:7.0pt;font-family:Verdana;
color:#7E7E7E'>|</span></font><font size=1 color="#7f7f7f" face=Verdana><span
lang=EN-US style='font-size:7.0pt;font-family:Verdana;color:#7F7F7F'> <b><span
style='font-weight:bold'>South Region </span></b></span></font><font size=1
color="#7e7e7e" face=Verdana><span lang=EN-US style='font-size:7.0pt;
font-family:Verdana;color:#7E7E7E'>|</span></font><b><font size=1
color="#7f7f7f" face=Verdana><span lang=EN-US style='font-size:7.0pt;
font-family:Verdana;color:#7F7F7F;font-weight:bold'> Presidio Networked
Solutions <br>
<st1:address w:st="on"><st1:Street w:st="on">12 Cadillac Dr, Suite 130</st1:Street>,
<st1:City w:st="on">Brentwood</st1:City>, <st1:State w:st="on">TN</st1:State> <st1:PostalCode
w:st="on">37027</st1:PostalCode></st1:address> </span></font></b><font size=1
color="#7e7e7e" face=Verdana><span lang=EN-US style='font-size:7.0pt;
font-family:Verdana;color:#7E7E7E'>|</span></font><b><font size=1
color="#7f7f7f" face=Verdana><span lang=EN-US style='font-size:7.0pt;
font-family:Verdana;color:#7F7F7F;font-weight:bold'> </span></font></b><b><font
size=1 color="#7e7e7e" face=Verdana><span lang=EN-US style='font-size:7.0pt;
font-family:Verdana;color:#7E7E7E;font-weight:bold'><a
href="mailto:jbuchanan@ctiusa.com">jbuchanan@presidio.com</a><br>
</span></font></b><b><font size=1 color="#7f7f7f" face=Verdana><span
lang=EN-US style='font-size:7.0pt;font-family:Verdana;color:#7F7F7F;font-weight:
bold'>D: 615-866-5729</span></font></b><font size=1 color="#7f7f7f"
face=Verdana><span lang=EN-US style='font-size:7.0pt;font-family:Verdana;
color:#7F7F7F'> </span></font><font size=1 color="#7e7e7e" face=Verdana><span
lang=EN-US style='font-size:7.0pt;font-family:Verdana;color:#7E7E7E'>| <b><span
style='font-weight:bold'>F:</span></b> </span></font><b><font size=1
color="#7f7f7f" face=Verdana><span lang=EN-US style='font-size:7.0pt;
font-family:Verdana;color:#7F7F7F;font-weight:bold'>615-866-5781</span></font></b><font
size=1 color="#7f7f7f" face=Verdana><span lang=EN-US style='font-size:7.0pt;
font-family:Verdana;color:#7F7F7F'> | </span></font><b><font size=1
color="#7e7e7e" face=Verdana><span lang=EN-US style='font-size:7.0pt;
font-family:Verdana;color:#7E7E7E;font-weight:bold'><a
href="http://www.presidio.com/">www.presidio.com</a></span></font></b><font
size=1 color="#1f497d" face=Verdana><span lang=EN-US style='font-size:7.0pt;
font-family:Verdana;color:#1F497D'> <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><font size=1 color="#7f7f7f"
face=Verdana><span lang=EN-US style='font-size:7.0pt;font-family:Verdana;
color:#7F7F7F;font-weight:bold'>CCIE #25863, Voice<o:p></o:p></span></font></b></p>
</div>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span lang=EN-US
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p> </o:p></span></font></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
<st1:PersonName w:st="on">cisco-voip-bounces@puck.nether.net</st1:PersonName>
[mailto:<st1:PersonName w:st="on">cisco-voip-bounces@puck.nether.net</st1:PersonName>]
<b><span style='font-weight:bold'>On Behalf Of </span></b>davidytk<br>
<b><span style='font-weight:bold'>Sent:</span></b> Saturday, June 04, 2011 5:45
AM<br>
<b><span style='font-weight:bold'>To:</span></b> 'Rasim Duric';
cisco-voip@puck.nether.net; ccielab@groupstudy.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] UCCX
application manager in partal service<o:p></o:p></span></font></p>
</div>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'>Hi Rasim<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'>If the problem like
“subflow script” , what should be the message in MIVR log. Also any
recommendation to avoid this problem happen in future.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'><br>
Thanks<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'>Best Regards<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'>David<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span lang=EN-US
style='font-size:9.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>
<hr size=2 width="100%" align=center>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
Rasim Duric [mailto:rduric@uoguelph.ca] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, June 03, 2011 8:16
PM<br>
<b><span style='font-weight:bold'>To:</span></b> 'davidytk';
cisco-voip@puck.nether.net; ccielab@groupstudy.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [cisco-voip] UCCX
application manager in partal service</span></font><span lang=EN-US><o:p></o:p></span></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#333333" face=Verdana><span lang=EN
style='font-size:11.0pt;font-family:Verdana;color:#333333'>Search for the
'partial' in the MIVR logs. I had this problem a couple of times. The first
time a call subflow script was missing and the second time I had a wrong name
of the queue</span></font><font size=1 color="#333333" face=Arial><span
lang=EN style='font-size:9.0pt;font-family:Arial;color:#333333'>. </span></font><font
size=2 color="#1f497d" face=Verdana><span lang=EN-CA style='font-size:11.0pt;
font-family:Verdana;color:#1F497D'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Verdana><span lang=EN-CA
style='font-size:11.0pt;font-family:Verdana;color:#1F497D'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span lang=EN-CA
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>Rasim Duric<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span lang=EN-CA
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>Network Analyst
(CCS)<o:p></o:p></span></font></p>
<p class=MsoNormal><st1:place w:st="on"><st1:PlaceType w:st="on"><font size=2
color="#1f497d" face=Calibri><span lang=EN-CA style='font-size:11.0pt;
font-family:Calibri;color:#1F497D'>University</span></font></st1:PlaceType><font
size=2 color="#1f497d" face=Calibri><span lang=EN-CA style='font-size:11.0pt;
font-family:Calibri;color:#1F497D'> of <st1:PlaceName w:st="on">Guelph</st1:PlaceName></span></font></st1:place><font
size=2 color="#1f497d" face=Calibri><span lang=EN-CA style='font-size:11.0pt;
font-family:Calibri;color:#1F497D'><o:p></o:p></span></font></p>
<p class=MsoNormal><st1:place w:st="on"><st1:City w:st="on"><font size=2
color="#1f497d" face=Calibri><span lang=EN-CA style='font-size:11.0pt;
font-family:Calibri;color:#1F497D'>Guelph</span></font></st1:City><font
size=2 color="#1f497d" face=Calibri><span lang=EN-CA style='font-size:11.0pt;
font-family:Calibri;color:#1F497D'>, <st1:PostalCode w:st="on">N1G 2W1</st1:PostalCode>,
<st1:State w:st="on">ON</st1:State></span></font></st1:place><font size=2
color="#1f497d" face=Calibri><span lang=EN-CA style='font-size:11.0pt;
font-family:Calibri;color:#1F497D'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span lang=EN-CA
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>519-824-4120x53146<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span lang=EN-CA
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'><a
href="mailto:rduric@uoguelph.ca">rduric@uoguelph.ca</a><o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=2 color="#1f497d" face=Verdana><span lang=EN-CA
style='font-size:11.0pt;font-family:Verdana;color:#1F497D'><o:p> </o:p></span></font></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
<st1:PersonName w:st="on">cisco-voip-bounces@puck.nether.net</st1:PersonName>
[mailto:<st1:PersonName w:st="on">cisco-voip-bounces@puck.nether.net</st1:PersonName>]
<b><span style='font-weight:bold'>On Behalf Of </span></b>davidytk<br>
<b><span style='font-weight:bold'>Sent:</span></b> June-03-11 6:46 AM<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip@puck.nether.net;
ccielab@groupstudy.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] UCCX
application manager in partal service<o:p></o:p></span></font></p>
</div>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-CA
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Arial><span lang=EN-US style='font-size:
9.0pt;font-family:Arial'>Hi All<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Arial><span lang=EN-US style='font-size:
9.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Arial><span lang=EN-US style='font-size:
9.0pt;font-family:Arial'>My customer face a problem on the UCCX. The
application manager run in partial service suddenly. The customer restart it
and the problem resumed.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Arial><span lang=EN-US style='font-size:
9.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Arial><span lang=EN-US style='font-size:
9.0pt;font-family:Arial'>We have logged a case to Cisco to investigate this
case, but Cisco said they can’t find any root cause why the service run
in partial service.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Arial><span lang=EN-US style='font-size:
9.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Arial><span lang=EN-US style='font-size:
9.0pt;font-family:Arial'>Does any one know any possible reason why the
application manager run in partial service? The customer did not change/upload
any new script.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Arial><span lang=EN-US style='font-size:
9.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Arial><span lang=EN-US style='font-size:
9.0pt;font-family:Arial'>Thanks<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Arial><span lang=EN-US style='font-size:
9.0pt;font-family:Arial'>Best Regards<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Arial><span lang=EN-US style='font-size:
9.0pt;font-family:Arial'>David<o:p></o:p></span></font></p>
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style='font-size:12.0pt'><br>
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