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So TCP comes up and it attempts MLA login. Usually that means
database is offline. Can you login to CCMAdmin/user pages? Can
your 'run sql....' commands from the CLI?<br>
<br>
Regards,<br>
Wes<br>
<br>
On 6/9/2011 11:04 AM, Ovidiu Popa wrote:
<blockquote
cite="mid:BANLkTikA1jtZ=p9A0vwe8U4An9HCTOn-0w@mail.gmail.com"
type="cite">Wes,
<div><br>
</div>
<div>If got the popup that said the certificate is not trusted so
TCP should be good. After the popup I see in the wireshark some
communications and then it stops for exactly 1 minute (exactly
as seen in the logs).</div>
<div><br>
</div>
<div>Regards,</div>
<div>Ovidiu</div>
<div><br>
<div class="gmail_quote">On Thu, Jun 9, 2011 at 4:13 PM, Wes
Sisk <span dir="ltr"><<a moz-do-not-send="true"
href="mailto:wsisk@cisco.com">wsisk@cisco.com</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt
0.8ex; border-left: 1px solid rgb(204, 204, 204);
padding-left: 1ex;">
<div text="#000000" bgcolor="#ffffff"> Ovidiu,<br>
<br>
This looks like a problem with TCP/IP connectivity form
your client to the CUCM server. What does a packet
capture show?<br>
<br>
RTMT connects to servers on TCP port 8443. You can view a
list of required port connectivity in Unified OS
Administration under Show->IP Preferences.<br>
<br>
Regards,<br>
Wes
<div>
<div class="h5"><br>
<br>
<br>
On 6/9/2011 7:03 AM, Ovidiu Popa wrote: </div>
</div>
<blockquote type="cite">
<div>
<div class="h5">Hello everyone
<div><br>
</div>
<div>Does someone know where we can find a list with
the correlation between CUCM services (network and
feature) and their corresponding log files paths?</div>
<div><br>
</div>
<div>I'm having problems logging into RTMT, it stops
with the message that it cannot reach the cluster.
The PC log files are not very specific and I
wanted to see on the CUCM side what is the
problem. </div>
<div><br>
</div>
<div>
<div>2011-05-30 12:30:42,000 [SplashThread] INFO
rtmt.control - validMLALogin(): inside
isSecureEnabled</div>
<div>2011-05-30 12:31:42,515 [SplashThread] ERROR
rtmt.control - validMLALogin(): caught
java.lang.Exception,
e=java.net.SocketTimeoutException: Read timed
out</div>
</div>
<div><br>
</div>
<div>According to this</div>
<div><a moz-do-not-send="true"
href="http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_5_1/rtmt/rtintro.html#wp1278618"
target="_blank">http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_5_1/rtmt/rtintro.html#wp1278618</a></div>
<div>the <span style="font-family:
Arial,Helvetica,sans-serif; font-size: 12px;">Cisco
Communications Manager servlet handles RTMT and
the problem is what is the path for the logs for
this service...</span></div>
<div><span style="font-family:
Arial,Helvetica,sans-serif; font-size: 12px;"><br>
</span></div>
<div><span style="font-family:
Arial,Helvetica,sans-serif; font-size: 12px;">I
wasn't able to find any information about these
paths. It seems we should blindly trust RTMT to
collect the files but they don't say what should
we do when we need to debug RTMT itself?</span></div>
<div><span style="font-family:
Arial,Helvetica,sans-serif; font-size: 12px;"><br>
</span></div>
<div><span style="font-family:
Arial,Helvetica,sans-serif; font-size: 12px;">Thanks
for the input.</span></div>
<div><span style="font-family:
Arial,Helvetica,sans-serif; font-size: 12px;"><br>
</span></div>
<div><span style="font-family:
Arial,Helvetica,sans-serif; font-size: 12px;">Regards,</span></div>
<div><span style="font-family:
Arial,Helvetica,sans-serif; font-size: 12px;">Ovidiu</span></div>
</div>
</div>
<pre><fieldset></fieldset>
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