Wes, <div><br></div><div>Just wanted to add some details to the problem:</div><div><br></div><div>- Installed CUCM and CUC cluster on UCS</div><div>- Restored the Production backup on the new virtual machines</div><div>- Both CUCM and CUC have the same behaviour</div>
<div><br></div><div>While installing I did some tests and used the same application username albeit with a different password than the production servers. </div><div>CCMADMIN login with the installation username/password worked before the restore</div>
<div>CCMADMIN login with the production username/password worked after the restore </div><div><br></div><div>I'm wondering if there is some information that is written in the CUCM OS by the installation process and not replaced by the restore process :does MLA have some configuration files in the CUCM OS e.g. passwords in tomcat configuration files? Am I on the right track ?</div>
<div><br></div><div>Thanks,</div><div><br></div><div>Regards,</div><div>Ovidiu</div><div><br><br><div class="gmail_quote">On Thu, Jun 9, 2011 at 5:40 PM, Ovidiu Popa <span dir="ltr"><<a href="mailto:ovi.popa@gmail.com">ovi.popa@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">yes to both. <div><div></div><div class="h5"><div><br><div class="gmail_quote">On Thu, Jun 9, 2011 at 5:32 PM, Wes Sisk <span dir="ltr"><<a href="mailto:wsisk@cisco.com" target="_blank">wsisk@cisco.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div text="#000000" bgcolor="#ffffff">
So TCP comes up and it attempts MLA login. Usually that means
database is offline. Can you login to CCMAdmin/user pages? Can
your 'run sql....' commands from the CLI?<br>
<br>
Regards,<br><font color="#888888">
Wes</font><div><div></div><div><br>
<br>
On 6/9/2011 11:04 AM, Ovidiu Popa wrote:
<blockquote type="cite">Wes,
<div><br>
</div>
<div>If got the popup that said the certificate is not trusted so
TCP should be good. After the popup I see in the wireshark some
communications and then it stops for exactly 1 minute (exactly
as seen in the logs).</div>
<div><br>
</div>
<div>Regards,</div>
<div>Ovidiu</div>
<div><br>
<div class="gmail_quote">On Thu, Jun 9, 2011 at 4:13 PM, Wes
Sisk <span dir="ltr"><<a href="mailto:wsisk@cisco.com" target="_blank">wsisk@cisco.com</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin:0pt 0pt 0pt 0.8ex;border-left:1px solid rgb(204, 204, 204);padding-left:1ex">
<div text="#000000" bgcolor="#ffffff"> Ovidiu,<br>
<br>
This looks like a problem with TCP/IP connectivity form
your client to the CUCM server. What does a packet
capture show?<br>
<br>
RTMT connects to servers on TCP port 8443. You can view a
list of required port connectivity in Unified OS
Administration under Show->IP Preferences.<br>
<br>
Regards,<br>
Wes
<div>
<div><br>
<br>
<br>
On 6/9/2011 7:03 AM, Ovidiu Popa wrote: </div>
</div>
<blockquote type="cite">
<div>
<div>Hello everyone
<div><br>
</div>
<div>Does someone know where we can find a list with
the correlation between CUCM services (network and
feature) and their corresponding log files paths?</div>
<div><br>
</div>
<div>I'm having problems logging into RTMT, it stops
with the message that it cannot reach the cluster.
The PC log files are not very specific and I
wanted to see on the CUCM side what is the
problem. </div>
<div><br>
</div>
<div>
<div>2011-05-30 12:30:42,000 [SplashThread] INFO
rtmt.control - validMLALogin(): inside
isSecureEnabled</div>
<div>2011-05-30 12:31:42,515 [SplashThread] ERROR
rtmt.control - validMLALogin(): caught
java.lang.Exception,
e=java.net.SocketTimeoutException: Read timed
out</div>
</div>
<div><br>
</div>
<div>According to this</div>
<div><a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_5_1/rtmt/rtintro.html#wp1278618" target="_blank">http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_5_1/rtmt/rtintro.html#wp1278618</a></div>
<div>the <span style="font-family:Arial,Helvetica,sans-serif;font-size:12px">Cisco
Communications Manager servlet handles RTMT and
the problem is what is the path for the logs for
this service...</span></div>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:12px"><br>
</span></div>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:12px">I
wasn't able to find any information about these
paths. It seems we should blindly trust RTMT to
collect the files but they don't say what should
we do when we need to debug RTMT itself?</span></div>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:12px"><br>
</span></div>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:12px">Thanks
for the input.</span></div>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:12px"><br>
</span></div>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:12px">Regards,</span></div>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:12px">Ovidiu</span></div>
</div>
</div>
<pre><fieldset></fieldset>
_______________________________________________
cisco-voip mailing list
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a>
</pre>
</blockquote>
</div>
</blockquote>
</div>
<br>
</div>
</blockquote>
</div></div></div>
</blockquote></div><br></div>
</div></div></blockquote></div><br></div>