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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple style='word-wrap: break-word;-webkit-nbsp-mode: space;-webkit-line-break: after-white-space'><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Problem solved…the TAC engineer just logged in to the servers with root access and made some modification and now it is working.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks a lot for your help.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'>Regards,<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'>Ahmed Elnagar </span></b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'>|<b> Unified Communication Team Leader </b>| <b>CCIE #24697, Voice<o:p></o:p></b></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><img width=209 height=42 id="Picture_x0020_1" src="cid:image001.jpg@01CC26C9.A08E8B00" alt="Description: Description: MS Green"></span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Ryan Ratliff [mailto:rratliff@cisco.com] <br><b>Sent:</b> Tuesday, June 07, 2011 4:21 PM<br><b>To:</b> Ahmed Elnagar<br><b>Cc:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> Re: [cisco-voip] Restricted Vs Unrestricted CUCM<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>You can open a SR now, the workaround is well documented internally. All I updated was to point out externally that TAC does have a workaround.<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";color:black'>-Ryan<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>On Jun 7, 2011, at 10:19 AM, Ahmed Elnagar wrote:<o:p></o:p></p></div><p class=MsoNormal><br><br><span class=apple-style-span><span style='font-size:13.5pt;font-family:"Lucida Grande","serif"'><o:p></o:p></span></span></p><div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>That is great news; should I open a TAC case now or wait till the bug is updated?</span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p></div><div><div><p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'>Regards,</span></b><o:p></o:p></p></div><div><p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'>Ahmed Elnagar<span class=apple-converted-space> </span></span></b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'>|<span class=apple-converted-space><b> </b></span><b>Unified Communication Team Leader<span class=apple-converted-space> </span></b>|<span class=apple-converted-space> </span><b>CCIE #24697, Voice</b></span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><image001.jpg></span><o:p></o:p></p></div></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p></div><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in;border-width:initial;border-color:initial'><div><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span class=apple-converted-space><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> </span></span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Ryan Ratliff [mailto:rratliff@cisco.com]<span class=apple-converted-space> </span><br><b>Sent:</b><span class=apple-converted-space> </span>Tuesday, June 07, 2011 3:54 PM<br><b>To:</b><span class=apple-converted-space> </span>Ahmed Elnagar<br><b>Cc:</b><span class=apple-converted-space> </span>'Joe Martini';<span class=apple-converted-space> </span><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b><span class=apple-converted-space> </span>Re: [cisco-voip] Restricted Vs Unrestricted CUCM</span><o:p></o:p></p></div></div></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal>TAC can fix it with a remote support account on your server. I've just edited the notes for the bug to indicate this. It should show up in ~24 hours.<o:p></o:p></p></div><div><div><div><p class=MsoNormal> <o:p></o:p></p></div><div><div><div><p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";color:black'>-Ryan</span><o:p></o:p></p></div></div></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><div><div><p class=MsoNormal>On Jun 7, 2011, at 9:10 AM, Ahmed Elnagar wrote:<o:p></o:p></p></div></div><div><p class=MsoNormal><br><br><br><o:p></o:p></p></div><div><div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks a lot Joe…</span><o:p></o:p></p></div></div><div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>How silly that fixed in releases is all 8.6 and it is still in the beta window!!!</span><o:p></o:p></p></div></div><div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p></div></div><div><div><div><p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'>Regards,</span></b><o:p></o:p></p></div></div><div><div><p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'>Ahmed Elnagar<span class=apple-converted-space> </span></span></b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'>|<span class=apple-converted-space><b> </b></span><b>Unified Communication Team Leader<span class=apple-converted-space> </span></b>|<span class=apple-converted-space> </span><b>CCIE #24697, Voice</b></span><o:p></o:p></p></div></div><div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><image001.jpg></span><o:p></o:p></p></div></div></div><div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p></div></div><div><div style='border:none;border-top:solid windowtext 3.0pt;padding:3.0pt 0in 0in 0in;border-width:initial;border-color:initial;border-width:initial;border-color:initial'><div><div><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span class=apple-converted-space><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> </span></span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Joe Martini [mailto:joemar2@cisco.com]<span class=apple-converted-space> </span><br><b>Sent:</b><span class=apple-converted-space> </span>Tuesday, June 07, 2011 3:00 PM<br><b>To:</b><span class=apple-converted-space> </span>Ahmed Elnagar<br><b>Cc:</b><span class=apple-converted-space> </span>'cips';<span class=apple-converted-space> </span><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b><span class=apple-converted-space> </span>Re: [cisco-voip] Restricted Vs Unrestricted CUCM</span><o:p></o:p></p></div></div></div></div><div><div><p class=MsoNormal> <o:p></o:p></p></div></div><div><div><p class=MsoNormal>The network services being blank is due to <a href="http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtl82213">http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtl82213</a>.<o:p></o:p></p></div></div><div><div><div><p class=MsoNormal> <o:p></o:p></p></div></div></div><div><div><div><p class=MsoNormal>Joe<o:p></o:p></p></div></div></div><div><div><div><p class=MsoNormal> <o:p></o:p></p></div></div><div><div><div><div><p class=MsoNormal>On Jun 7, 2011, at 8:44 AM, Ahmed Elnagar wrote:<o:p></o:p></p></div></div></div><div><div><p class=MsoNormal><br><br><br><br><o:p></o:p></p></div></div><div><div><div><div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Then do you know why when I select control center > network services I found the below strange window</span><o:p></o:p></p></div></div></div><div><div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p></div></div></div><div><div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Where these services gone “CDR, security, backup and restore…etc?”</span><o:p></o:p></p></div></div></div><div><div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p></div></div></div><div><div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><image002.jpg></span><o:p></o:p></p></div></div></div></div><div><div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p></div></div></div><div><div style='border:none;border-top:solid windowtext 3.0pt;padding:3.0pt 0in 0in 0in;border-width:initial;border-color:initial;border-width:initial;border-color:initial;border-width:initial;border-color:initial'><div><div><div><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span class=apple-converted-space><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> </span></span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>cips [mailto:cisco@cips.nl]<span class=apple-converted-space> </span><br><b>Sent:</b><span class=apple-converted-space> </span>Tuesday, June 07, 2011 2:20 PM<br><b>To:</b><span class=apple-converted-space> </span>'Ahmed Elnagar';<span class=apple-converted-space> </span><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b><span class=apple-converted-space> </span>RE: [cisco-voip] Restricted Vs Unrestricted CUCM</span><o:p></o:p></p></div></div></div></div></div><div><div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span><o:p></o:p></p></div></div></div><div><div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>You should be able to see this when you logon to the ccmadmin page.</span><o:p></o:p></p></div></div></div><div><div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p></div></div></div><div><div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>If it says nothing, it is a restricted version ;-)</span><o:p></o:p></p></div></div></div><div><div><div><p class=MsoNormal><a name="_MailEndCompose"></a><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p></div></div></div><div><div style='border:none;border-top:solid windowtext 3.0pt;padding:3.0pt 0in 0in 0in;border-width:initial;border-color:initial;border-width:initial;border-color:initial;border-width:initial;border-color:initial'><div><div><div><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span class=apple-converted-space><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> </span></span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a><span class=apple-converted-space> </span>[mailto:cisco-voip-bounces@puck.nether.net]<span class=apple-converted-space> </span><b>On Behalf Of<span class=apple-converted-space> </span></b>Ahmed Elnagar<br><b>Sent:</b><span class=apple-converted-space> </span>dinsdag 7 juni 2011 14:16<br><b>To:</b><span class=apple-converted-space> </span><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b><span class=apple-converted-space> </span>[cisco-voip] Restricted Vs Unrestricted CUCM</span><o:p></o:p></p></div></div></div></div></div><div><div><div><p class=MsoNormal><span lang=NL style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span><o:p></o:p></p></div></div></div><div><div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Dear all;</span><o:p></o:p></p></div></div></div><div><div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span><o:p></o:p></p></div></div></div><div><div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>I have a lab setup of CUCM 8.5 and I want to know if the install image is restricted or unrestricted…file name is not as it was copied…any command on CUCM to know this?</span><o:p></o:p></p></div></div></div><div><div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span><o:p></o:p></p></div></div></div><div><div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span><o:p></o:p></p></div></div></div><div><div><div><p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'>Regards,</span></b><o:p></o:p></p></div></div></div><div><div><div><p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'>Ahmed Elnagar<span class=apple-converted-space> </span></span></b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'>|<span class=apple-converted-space><b> </b></span><b>Unified Communication Team Leader<span class=apple-converted-space> </span></b>|<span class=apple-converted-space> </span><b>CCIE #24697, Voice</b></span><o:p></o:p></p></div></div></div><div><div><div><p class=MsoNormal><span style='font-size:7.0pt;color:#00B050'><image003.png>Please consider the enviroment before printing this e-mail.</span><o:p></o:p></p></div></div></div><div><div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span><o:p></o:p></p></div></div></div><div><div><p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif"'>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a></span><o:p></o:p></p></div></div></div></div><div><div><p class=MsoNormal> <o:p></o:p></p></div></div></div><div><p class=MsoNormal><span style='font-size:13.5pt;font-family:"Lucida Grande","serif"'>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a 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