<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<meta content="text/html; charset=ISO-8859-1"
http-equiv="Content-Type">
</head>
<body text="#000000" bgcolor="#ffffff">
Ovidiu,<br>
<br>
This looks like a problem with TCP/IP connectivity form your client
to the CUCM server. What does a packet capture show?<br>
<br>
RTMT connects to servers on TCP port 8443. You can view a list of
required port connectivity in Unified OS Administration under
Show->IP Preferences.<br>
<br>
Regards,<br>
Wes<br>
<br>
<br>
On 6/9/2011 7:03 AM, Ovidiu Popa wrote:
<blockquote
cite="mid:BANLkTinsSnuRyfrB-eVLN1j9HqgQW-zwBA@mail.gmail.com"
type="cite">Hello everyone
<div><br>
</div>
<div>Does someone know where we can find a list with the
correlation between CUCM services (network and feature) and
their corresponding log files paths?</div>
<div><br>
</div>
<div>I'm having problems logging into RTMT, it stops with the
message that it cannot reach the cluster. The PC log files are
not very specific and I wanted to see on the CUCM side what is
the problem. </div>
<div><br>
</div>
<div>
<div>2011-05-30 12:30:42,000 [SplashThread] INFO rtmt.control -
validMLALogin(): inside isSecureEnabled</div>
<div>2011-05-30 12:31:42,515 [SplashThread] ERROR rtmt.control -
validMLALogin(): caught java.lang.Exception,
e=java.net.SocketTimeoutException: Read timed out</div>
</div>
<div><br>
</div>
<div>According to this</div>
<div><a moz-do-not-send="true"
href="http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_5_1/rtmt/rtintro.html#wp1278618">http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_5_1/rtmt/rtintro.html#wp1278618</a></div>
<div>the <span class="Apple-style-span" style="font-family:
Arial,Helvetica,sans-serif; font-size: 12px;">Cisco
Communications Manager servlet handles RTMT and the problem is
what is the path for the logs for this service...</span></div>
<div><span class="Apple-style-span" style="font-family:
Arial,Helvetica,sans-serif; font-size: 12px;"><br>
</span></div>
<div><span class="Apple-style-span" style="font-family:
Arial,Helvetica,sans-serif; font-size: 12px;">I wasn't able to
find any information about these paths. It seems we should
blindly trust RTMT to collect the files but they don't say
what should we do when we need to debug RTMT itself?</span></div>
<div><span class="Apple-style-span" style="font-family:
Arial,Helvetica,sans-serif; font-size: 12px;"><br>
</span></div>
<div><span class="Apple-style-span" style="font-family:
Arial,Helvetica,sans-serif; font-size: 12px;">Thanks for the
input.</span></div>
<div><span class="Apple-style-span" style="font-family:
Arial,Helvetica,sans-serif; font-size: 12px;"><br>
</span></div>
<div><span class="Apple-style-span" style="font-family:
Arial,Helvetica,sans-serif; font-size: 12px;">Regards,</span></div>
<div><span class="Apple-style-span" style="font-family:
Arial,Helvetica,sans-serif; font-size: 12px;">Ovidiu</span></div>
<pre wrap="">
<fieldset class="mimeAttachmentHeader"></fieldset>
_______________________________________________
cisco-voip mailing list
<a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>
<a class="moz-txt-link-freetext" href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a>
</pre>
</blockquote>
</body>
</html>