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Hello Wes<br>
<br>
Unfortunately I do not have access to my UCS until Tuesday so I will
update the thread at that time. One of my colleagues will do its own
restore and he will restore using the exact username/passwords. Hope
that it will work better that way. <br>
<br>
I would very much like to continue investigating my issues as I am
curious about the insides of CUCM. I still say that a list with the
correlation between CUCM services (network and feature) and their
corresponding log files paths is a valuable piece of information.<br>
<br>
Regards,<br>
Ovidiu<br>
<br>
On 10/Jun/11 6:00 PM, Wes Sisk wrote:
<blockquote cite="mid:4DF23F9D.80506@cisco.com" type="cite">
<meta content="text/html; charset=ISO-8859-1"
http-equiv="Content-Type">
Ovidiu,<br>
<br>
Thanks for the background. That may prove to be the difference.<br>
<br>
MLA authentication is completely dependent on the database. That
is why I started with questions in that direction. Restore
replaces the database so the entire MLA feature *shouldn't* be
affected by anything in the OS.<br>
<br>
That said, MLA authentication is failing for some reason. Is
there anything in security logs about authentication failure?
Perhaps the IMS logs give indication:<br>
<br>
file list activelog syslog/*<br>
file list activelog tomcat/logs/*<br>
<br>
Regards,<br>
Wes<br>
<br>
On 6/9/2011 4:59 PM, Ovidiu Popa wrote:
<blockquote
cite="mid:BANLkTinZQa0uV=6m1E49XK799Q9UE59dkA@mail.gmail.com"
type="cite">Wes,
<div><br>
</div>
<div>Just wanted to add some details to the problem:</div>
<div><br>
</div>
<div>- Installed CUCM and CUC cluster on UCS</div>
<div>- Restored the Production backup on the new virtual
machines</div>
<div>- Both CUCM and CUC have the same behaviour</div>
<div><br>
</div>
<div>While installing I did some tests and used the same
application username albeit with a different password than the
production servers. </div>
<div>CCMADMIN login with the installation username/password
worked before the restore</div>
<div>CCMADMIN login with the production username/password worked
after the restore </div>
<div><br>
</div>
<div>I'm wondering if there is some information that is written
in the CUCM OS by the installation process and not replaced by
the restore process :does MLA have some configuration files in
the CUCM OS e.g. passwords in tomcat configuration files? Am I
on the right track ?</div>
<div><br>
</div>
<div>Thanks,</div>
<div><br>
</div>
<div>Regards,</div>
<div>Ovidiu</div>
<div><br>
<br>
<div class="gmail_quote">On Thu, Jun 9, 2011 at 5:40 PM,
Ovidiu Popa <span dir="ltr"><<a moz-do-not-send="true"
href="mailto:ovi.popa@gmail.com">ovi.popa@gmail.com</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt
0.8ex; border-left: 1px solid rgb(204, 204, 204);
padding-left: 1ex;">yes to both.
<div>
<div class="h5">
<div><br>
<div class="gmail_quote">On Thu, Jun 9, 2011 at 5:32
PM, Wes Sisk <span dir="ltr"><<a
moz-do-not-send="true"
href="mailto:wsisk@cisco.com" target="_blank">wsisk@cisco.com</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt
0pt 0pt 0.8ex; border-left: 1px solid rgb(204,
204, 204); padding-left: 1ex;">
<div text="#000000" bgcolor="#ffffff"> So TCP
comes up and it attempts MLA login. Usually
that means database is offline. Can you login
to CCMAdmin/user pages? Can your 'run
sql....' commands from the CLI?<br>
<br>
Regards,<br>
<font color="#888888"> Wes</font>
<div>
<div><br>
<br>
On 6/9/2011 11:04 AM, Ovidiu Popa wrote:
<blockquote type="cite">Wes,
<div><br>
</div>
<div>If got the popup that said the
certificate is not trusted so TCP
should be good. After the popup I see
in the wireshark some communications
and then it stops for exactly 1 minute
(exactly as seen in the logs).</div>
<div><br>
</div>
<div>Regards,</div>
<div>Ovidiu</div>
<div><br>
<div class="gmail_quote">On Thu, Jun
9, 2011 at 4:13 PM, Wes Sisk <span
dir="ltr"><<a
moz-do-not-send="true"
href="mailto:wsisk@cisco.com"
target="_blank">wsisk@cisco.com</a>></span>
wrote:<br>
<blockquote class="gmail_quote"
style="margin: 0pt 0pt 0pt 0.8ex;
border-left: 1px solid rgb(204,
204, 204); padding-left: 1ex;">
<div text="#000000"
bgcolor="#ffffff"> Ovidiu,<br>
<br>
This looks like a problem with
TCP/IP connectivity form your
client to the CUCM server. What
does a packet capture show?<br>
<br>
RTMT connects to servers on TCP
port 8443. You can view a list
of required port connectivity in
Unified OS Administration under
Show->IP Preferences.<br>
<br>
Regards,<br>
Wes
<div>
<div><br>
<br>
<br>
On 6/9/2011 7:03 AM, Ovidiu
Popa wrote: </div>
</div>
<blockquote type="cite">
<div>
<div>Hello everyone
<div><br>
</div>
<div>Does someone know
where we can find a list
with the correlation
between CUCM services
(network and feature)
and their corresponding
log files paths?</div>
<div><br>
</div>
<div>I'm having problems
logging into RTMT, it
stops with the message
that it cannot reach the
cluster. The PC log
files are not very
specific and I wanted to
see on the CUCM side
what is the problem. </div>
<div><br>
</div>
<div>
<div>2011-05-30
12:30:42,000
[SplashThread] INFO
rtmt.control -
validMLALogin():
inside
isSecureEnabled</div>
<div>2011-05-30
12:31:42,515
[SplashThread] ERROR
rtmt.control -
validMLALogin():
caught
java.lang.Exception,
e=java.net.SocketTimeoutException:
Read timed out</div>
</div>
<div><br>
</div>
<div>According to this</div>
<div><a
moz-do-not-send="true"
href="http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_5_1/rtmt/rtintro.html#wp1278618"
target="_blank">http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_5_1/rtmt/rtintro.html#wp1278618</a></div>
<div>the <span
style="font-family:
Arial,Helvetica,sans-serif;
font-size: 12px;">Cisco
Communications Manager
servlet handles RTMT
and the problem is
what is the path for
the logs for this
service...</span></div>
<div><span
style="font-family:
Arial,Helvetica,sans-serif;
font-size: 12px;"><br>
</span></div>
<div><span
style="font-family:
Arial,Helvetica,sans-serif;
font-size: 12px;">I
wasn't able to find
any information about
these paths. It seems
we should blindly
trust RTMT to collect
the files but they
don't say what should
we do when we need to
debug RTMT itself?</span></div>
<div><span
style="font-family:
Arial,Helvetica,sans-serif;
font-size: 12px;"><br>
</span></div>
<div><span
style="font-family:
Arial,Helvetica,sans-serif;
font-size: 12px;">Thanks
for the input.</span></div>
<div><span
style="font-family:
Arial,Helvetica,sans-serif;
font-size: 12px;"><br>
</span></div>
<div><span
style="font-family:
Arial,Helvetica,sans-serif;
font-size: 12px;">Regards,</span></div>
<div><span
style="font-family:
Arial,Helvetica,sans-serif;
font-size: 12px;">Ovidiu</span></div>
</div>
</div>
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