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    Hello Wes<br>
    <br>
    Unfortunately I do not have access to my UCS until Tuesday so I will
    update the thread at that time. One of my colleagues will do its own
    restore and he will restore using the exact username/passwords. Hope
    that it will work better that way. <br>
    <br>
    I would very much like to continue investigating my issues as I am
    curious about the insides of CUCM. I still say that a list with the
    correlation between CUCM services (network and feature) and their
    corresponding log files paths is a valuable piece of information.<br>
    <br>
    Regards,<br>
    Ovidiu<br>
    <br>
    On 10/Jun/11 6:00 PM, Wes Sisk wrote:
    <blockquote cite="mid:4DF23F9D.80506@cisco.com" type="cite">
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      Ovidiu,<br>
      <br>
      Thanks for the background. That may prove to be the difference.<br>
      <br>
      MLA authentication is completely dependent on the database. That
      is why I started with questions in that direction.  Restore
      replaces the database so the entire MLA feature *shouldn't* be
      affected by anything in the OS.<br>
      <br>
      That said, MLA authentication is failing for some reason.  Is
      there anything in security logs about authentication failure? 
      Perhaps the IMS logs give indication:<br>
      <br>
      file list activelog syslog/*<br>
      file list activelog tomcat/logs/*<br>
      <br>
      Regards,<br>
      Wes<br>
      <br>
      On 6/9/2011 4:59 PM, Ovidiu Popa wrote:
      <blockquote
        cite="mid:BANLkTinZQa0uV=6m1E49XK799Q9UE59dkA@mail.gmail.com"
        type="cite">Wes, 
        <div><br>
        </div>
        <div>Just wanted to add some details to the problem:</div>
        <div><br>
        </div>
        <div>- Installed CUCM and CUC cluster on UCS</div>
        <div>- Restored the Production backup on the new virtual
          machines</div>
        <div>- Both CUCM and CUC have the same behaviour</div>
        <div><br>
        </div>
        <div>While installing I did some tests and used the same
          application username albeit with a different password than the
          production servers. </div>
        <div>CCMADMIN login with the installation username/password
          worked before the restore</div>
        <div>CCMADMIN login with the production username/password worked
          after the restore </div>
        <div><br>
        </div>
        <div>I'm wondering if there is some information that is written
          in the CUCM OS by the installation process and not replaced by
          the restore process :does MLA have some configuration files in
          the CUCM OS e.g. passwords in tomcat configuration files? Am I
          on the right track ?</div>
        <div><br>
        </div>
        <div>Thanks,</div>
        <div><br>
        </div>
        <div>Regards,</div>
        <div>Ovidiu</div>
        <div><br>
          <br>
          <div class="gmail_quote">On Thu, Jun 9, 2011 at 5:40 PM,
            Ovidiu Popa <span dir="ltr"><<a moz-do-not-send="true"
                href="mailto:ovi.popa@gmail.com">ovi.popa@gmail.com</a>></span>
            wrote:<br>
            <blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt
              0.8ex; border-left: 1px solid rgb(204, 204, 204);
              padding-left: 1ex;">yes to both. 
              <div>
                <div class="h5">
                  <div><br>
                    <div class="gmail_quote">On Thu, Jun 9, 2011 at 5:32
                      PM, Wes Sisk <span dir="ltr"><<a
                          moz-do-not-send="true"
                          href="mailto:wsisk@cisco.com" target="_blank">wsisk@cisco.com</a>></span>
                      wrote:<br>
                      <blockquote class="gmail_quote" style="margin: 0pt
                        0pt 0pt 0.8ex; border-left: 1px solid rgb(204,
                        204, 204); padding-left: 1ex;">
                        <div text="#000000" bgcolor="#ffffff"> So TCP
                          comes up and it attempts MLA login. Usually
                          that means database is offline.  Can you login
                          to CCMAdmin/user pages?  Can your 'run
                          sql....' commands from the CLI?<br>
                          <br>
                          Regards,<br>
                          <font color="#888888"> Wes</font>
                          <div>
                            <div><br>
                              <br>
                              On 6/9/2011 11:04 AM, Ovidiu Popa wrote:
                              <blockquote type="cite">Wes, 
                                <div><br>
                                </div>
                                <div>If got the popup that said the
                                  certificate is not trusted so TCP
                                  should be good. After the popup I see
                                  in the wireshark some communications
                                  and then it stops for exactly 1 minute
                                  (exactly as seen in the logs).</div>
                                <div><br>
                                </div>
                                <div>Regards,</div>
                                <div>Ovidiu</div>
                                <div><br>
                                  <div class="gmail_quote">On Thu, Jun
                                    9, 2011 at 4:13 PM, Wes Sisk <span
                                      dir="ltr"><<a
                                        moz-do-not-send="true"
                                        href="mailto:wsisk@cisco.com"
                                        target="_blank">wsisk@cisco.com</a>></span>
                                    wrote:<br>
                                    <blockquote class="gmail_quote"
                                      style="margin: 0pt 0pt 0pt 0.8ex;
                                      border-left: 1px solid rgb(204,
                                      204, 204); padding-left: 1ex;">
                                      <div text="#000000"
                                        bgcolor="#ffffff"> Ovidiu,<br>
                                        <br>
                                        This looks like a problem with
                                        TCP/IP connectivity form your
                                        client to the CUCM server.  What
                                        does a packet capture show?<br>
                                        <br>
                                        RTMT connects to servers on TCP
                                        port 8443.  You can view a list
                                        of required port connectivity in
                                        Unified OS Administration under
                                        Show->IP Preferences.<br>
                                        <br>
                                        Regards,<br>
                                        Wes
                                        <div>
                                          <div><br>
                                            <br>
                                            <br>
                                            On 6/9/2011 7:03 AM, Ovidiu
                                            Popa wrote: </div>
                                        </div>
                                        <blockquote type="cite">
                                          <div>
                                            <div>Hello everyone
                                              <div><br>
                                              </div>
                                              <div>Does someone know
                                                where we can find a list
                                                with the correlation
                                                between CUCM services
                                                (network and feature)
                                                and their corresponding
                                                log files paths?</div>
                                              <div><br>
                                              </div>
                                              <div>I'm having problems
                                                logging into RTMT, it
                                                stops with the message
                                                that it cannot reach the
                                                cluster. The PC log
                                                files are not very
                                                specific and I wanted to
                                                see on the CUCM side
                                                what is the problem. </div>
                                              <div><br>
                                              </div>
                                              <div>
                                                <div>2011-05-30
                                                  12:30:42,000
                                                  [SplashThread] INFO
                                                   rtmt.control -
                                                  validMLALogin():
                                                   inside
                                                  isSecureEnabled</div>
                                                <div>2011-05-30
                                                  12:31:42,515
                                                  [SplashThread] ERROR
                                                  rtmt.control -
                                                  validMLALogin():
                                                  caught
                                                  java.lang.Exception,
                                                  e=java.net.SocketTimeoutException:
                                                  Read timed out</div>
                                              </div>
                                              <div><br>
                                              </div>
                                              <div>According to this</div>
                                              <div><a
                                                  moz-do-not-send="true"
href="http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_5_1/rtmt/rtintro.html#wp1278618"
                                                  target="_blank">http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_5_1/rtmt/rtintro.html#wp1278618</a></div>
                                              <div>the <span
                                                  style="font-family:
                                                  Arial,Helvetica,sans-serif;
                                                  font-size: 12px;">Cisco

                                                  Communications Manager
                                                  servlet handles RTMT
                                                  and the problem is
                                                  what is the path for
                                                  the logs for this
                                                  service...</span></div>
                                              <div><span
                                                  style="font-family:
                                                  Arial,Helvetica,sans-serif;
                                                  font-size: 12px;"><br>
                                                </span></div>
                                              <div><span
                                                  style="font-family:
                                                  Arial,Helvetica,sans-serif;
                                                  font-size: 12px;">I
                                                  wasn't able to find
                                                  any information about
                                                  these paths. It seems
                                                  we should blindly
                                                  trust RTMT to collect
                                                  the files but they
                                                  don't say what should
                                                  we do when we need to
                                                  debug RTMT itself?</span></div>
                                              <div><span
                                                  style="font-family:
                                                  Arial,Helvetica,sans-serif;
                                                  font-size: 12px;"><br>
                                                </span></div>
                                              <div><span
                                                  style="font-family:
                                                  Arial,Helvetica,sans-serif;
                                                  font-size: 12px;">Thanks

                                                  for the input.</span></div>
                                              <div><span
                                                  style="font-family:
                                                  Arial,Helvetica,sans-serif;
                                                  font-size: 12px;"><br>
                                                </span></div>
                                              <div><span
                                                  style="font-family:
                                                  Arial,Helvetica,sans-serif;
                                                  font-size: 12px;">Regards,</span></div>
                                              <div><span
                                                  style="font-family:
                                                  Arial,Helvetica,sans-serif;
                                                  font-size: 12px;">Ovidiu</span></div>
                                            </div>
                                          </div>
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