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Fair enough.<br>
<br>
Is this what you had in mind?<br>
<a class="moz-txt-link-freetext" href="https://supportforums.cisco.com/docs/DOC-16943">https://supportforums.cisco.com/docs/DOC-16943</a><br>
<br>
Identity Management System (IMS) are logged in the following
locations:<br>
activelog tomcat/logs/security/log4j<br>
activelog syslog/secure<br>
<br>
Regards,<br>
Wes<br>
<br>
On 6/10/2011 12:45 PM, Ovidiu Popa wrote:
<blockquote cite="mid:4DF24A3A.4010309@gmail.com" type="cite">
<meta content="text/html; charset=ISO-8859-1"
http-equiv="Content-Type">
Hello Wes<br>
<br>
Unfortunately I do not have access to my UCS until Tuesday so I
will update the thread at that time. One of my colleagues will do
its own restore and he will restore using the exact
username/passwords. Hope that it will work better that way. <br>
<br>
I would very much like to continue investigating my issues as I am
curious about the insides of CUCM. I still say that a list with
the correlation between CUCM services (network and feature) and
their corresponding log files paths is a valuable piece of
information.<br>
<br>
Regards,<br>
Ovidiu<br>
<br>
On 10/Jun/11 6:00 PM, Wes Sisk wrote:
<blockquote cite="mid:4DF23F9D.80506@cisco.com" type="cite">
<meta content="text/html; charset=ISO-8859-1"
http-equiv="Content-Type">
Ovidiu,<br>
<br>
Thanks for the background. That may prove to be the difference.<br>
<br>
MLA authentication is completely dependent on the database. That
is why I started with questions in that direction. Restore
replaces the database so the entire MLA feature *shouldn't* be
affected by anything in the OS.<br>
<br>
That said, MLA authentication is failing for some reason. Is
there anything in security logs about authentication failure?
Perhaps the IMS logs give indication:<br>
<br>
file list activelog syslog/*<br>
file list activelog tomcat/logs/*<br>
<br>
Regards,<br>
Wes<br>
<br>
On 6/9/2011 4:59 PM, Ovidiu Popa wrote:
<blockquote
cite="mid:BANLkTinZQa0uV=6m1E49XK799Q9UE59dkA@mail.gmail.com"
type="cite">Wes,
<div><br>
</div>
<div>Just wanted to add some details to the problem:</div>
<div><br>
</div>
<div>- Installed CUCM and CUC cluster on UCS</div>
<div>- Restored the Production backup on the new virtual
machines</div>
<div>- Both CUCM and CUC have the same behaviour</div>
<div><br>
</div>
<div>While installing I did some tests and used the same
application username albeit with a different password than
the production servers. </div>
<div>CCMADMIN login with the installation username/password
worked before the restore</div>
<div>CCMADMIN login with the production username/password
worked after the restore </div>
<div><br>
</div>
<div>I'm wondering if there is some information that is
written in the CUCM OS by the installation process and not
replaced by the restore process :does MLA have some
configuration files in the CUCM OS e.g. passwords in tomcat
configuration files? Am I on the right track ?</div>
<div><br>
</div>
<div>Thanks,</div>
<div><br>
</div>
<div>Regards,</div>
<div>Ovidiu</div>
<div><br>
<br>
<div class="gmail_quote">On Thu, Jun 9, 2011 at 5:40 PM,
Ovidiu Popa <span dir="ltr"><<a moz-do-not-send="true"
href="mailto:ovi.popa@gmail.com">ovi.popa@gmail.com</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt
0.8ex; border-left: 1px solid rgb(204, 204, 204);
padding-left: 1ex;">yes to both.
<div>
<div class="h5">
<div><br>
<div class="gmail_quote">On Thu, Jun 9, 2011 at
5:32 PM, Wes Sisk <span dir="ltr"><<a
moz-do-not-send="true"
href="mailto:wsisk@cisco.com"
target="_blank">wsisk@cisco.com</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin:
0pt 0pt 0pt 0.8ex; border-left: 1px solid
rgb(204, 204, 204); padding-left: 1ex;">
<div text="#000000" bgcolor="#ffffff"> So TCP
comes up and it attempts MLA login. Usually
that means database is offline. Can you
login to CCMAdmin/user pages? Can your 'run
sql....' commands from the CLI?<br>
<br>
Regards,<br>
<font color="#888888"> Wes</font>
<div>
<div><br>
<br>
On 6/9/2011 11:04 AM, Ovidiu Popa wrote:
<blockquote type="cite">Wes,
<div><br>
</div>
<div>If got the popup that said the
certificate is not trusted so TCP
should be good. After the popup I
see in the wireshark some
communications and then it stops for
exactly 1 minute (exactly as seen in
the logs).</div>
<div><br>
</div>
<div>Regards,</div>
<div>Ovidiu</div>
<div><br>
<div class="gmail_quote">On Thu, Jun
9, 2011 at 4:13 PM, Wes Sisk <span
dir="ltr"><<a
moz-do-not-send="true"
href="mailto:wsisk@cisco.com"
target="_blank">wsisk@cisco.com</a>></span>
wrote:<br>
<blockquote class="gmail_quote"
style="margin: 0pt 0pt 0pt
0.8ex; border-left: 1px solid
rgb(204, 204, 204);
padding-left: 1ex;">
<div text="#000000"
bgcolor="#ffffff"> Ovidiu,<br>
<br>
This looks like a problem with
TCP/IP connectivity form your
client to the CUCM server.
What does a packet capture
show?<br>
<br>
RTMT connects to servers on
TCP port 8443. You can view a
list of required port
connectivity in Unified OS
Administration under
Show->IP Preferences.<br>
<br>
Regards,<br>
Wes
<div>
<div><br>
<br>
<br>
On 6/9/2011 7:03 AM,
Ovidiu Popa wrote: </div>
</div>
<blockquote type="cite">
<div>
<div>Hello everyone
<div><br>
</div>
<div>Does someone know
where we can find a
list with the
correlation between
CUCM services (network
and feature) and their
corresponding log
files paths?</div>
<div><br>
</div>
<div>I'm having problems
logging into RTMT, it
stops with the message
that it cannot reach
the cluster. The PC
log files are not very
specific and I wanted
to see on the CUCM
side what is the
problem. </div>
<div><br>
</div>
<div>
<div>2011-05-30
12:30:42,000
[SplashThread] INFO
rtmt.control -
validMLALogin():
inside
isSecureEnabled</div>
<div>2011-05-30
12:31:42,515
[SplashThread] ERROR
rtmt.control -
validMLALogin():
caught
java.lang.Exception,
e=java.net.SocketTimeoutException:
Read timed out</div>
</div>
<div><br>
</div>
<div>According to this</div>
<div><a
moz-do-not-send="true"
href="http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_5_1/rtmt/rtintro.html#wp1278618"
target="_blank">http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_5_1/rtmt/rtintro.html#wp1278618</a></div>
<div>the <span
style="font-family:
Arial,Helvetica,sans-serif;
font-size: 12px;">Cisco
Communications
Manager servlet
handles RTMT and the
problem is what is
the path for the
logs for this
service...</span></div>
<div><span
style="font-family:
Arial,Helvetica,sans-serif;
font-size: 12px;"><br>
</span></div>
<div><span
style="font-family:
Arial,Helvetica,sans-serif;
font-size: 12px;">I
wasn't able to find
any information
about these paths.
It seems we should
blindly trust RTMT
to collect the files
but they don't say
what should we do
when we need to
debug RTMT itself?</span></div>
<div><span
style="font-family:
Arial,Helvetica,sans-serif;
font-size: 12px;"><br>
</span></div>
<div><span
style="font-family:
Arial,Helvetica,sans-serif;
font-size: 12px;">Thanks
for the input.</span></div>
<div><span
style="font-family:
Arial,Helvetica,sans-serif;
font-size: 12px;"><br>
</span></div>
<div><span
style="font-family:
Arial,Helvetica,sans-serif;
font-size: 12px;">Regards,</span></div>
<div><span
style="font-family:
Arial,Helvetica,sans-serif;
font-size: 12px;">Ovidiu</span></div>
</div>
</div>
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