<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<meta content="text/html; charset=ISO-8859-1"
http-equiv="Content-Type">
</head>
<body text="#000000" bgcolor="#ffffff">
Ovidiu,<br>
<br>
Thanks for the background. That may prove to be the difference.<br>
<br>
MLA authentication is completely dependent on the database. That is
why I started with questions in that direction. Restore replaces
the database so the entire MLA feature *shouldn't* be affected by
anything in the OS.<br>
<br>
That said, MLA authentication is failing for some reason. Is there
anything in security logs about authentication failure? Perhaps the
IMS logs give indication:<br>
<br>
file list activelog syslog/*<br>
file list activelog tomcat/logs/*<br>
<br>
Regards,<br>
Wes<br>
<br>
On 6/9/2011 4:59 PM, Ovidiu Popa wrote:
<blockquote
cite="mid:BANLkTinZQa0uV=6m1E49XK799Q9UE59dkA@mail.gmail.com"
type="cite">Wes,
<div><br>
</div>
<div>Just wanted to add some details to the problem:</div>
<div><br>
</div>
<div>- Installed CUCM and CUC cluster on UCS</div>
<div>- Restored the Production backup on the new virtual machines</div>
<div>- Both CUCM and CUC have the same behaviour</div>
<div><br>
</div>
<div>While installing I did some tests and used the same
application username albeit with a different password than the
production servers. </div>
<div>CCMADMIN login with the installation username/password worked
before the restore</div>
<div>CCMADMIN login with the production username/password worked
after the restore </div>
<div><br>
</div>
<div>I'm wondering if there is some information that is written in
the CUCM OS by the installation process and not replaced by the
restore process :does MLA have some configuration files in the
CUCM OS e.g. passwords in tomcat configuration files? Am I on
the right track ?</div>
<div><br>
</div>
<div>Thanks,</div>
<div><br>
</div>
<div>Regards,</div>
<div>Ovidiu</div>
<div><br>
<br>
<div class="gmail_quote">On Thu, Jun 9, 2011 at 5:40 PM, Ovidiu
Popa <span dir="ltr"><<a moz-do-not-send="true"
href="mailto:ovi.popa@gmail.com">ovi.popa@gmail.com</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt
0.8ex; border-left: 1px solid rgb(204, 204, 204);
padding-left: 1ex;">yes to both.
<div>
<div class="h5">
<div><br>
<div class="gmail_quote">On Thu, Jun 9, 2011 at 5:32
PM, Wes Sisk <span dir="ltr"><<a
moz-do-not-send="true"
href="mailto:wsisk@cisco.com" target="_blank">wsisk@cisco.com</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt
0pt 0pt 0.8ex; border-left: 1px solid rgb(204,
204, 204); padding-left: 1ex;">
<div text="#000000" bgcolor="#ffffff"> So TCP
comes up and it attempts MLA login. Usually that
means database is offline. Can you login to
CCMAdmin/user pages? Can your 'run sql....'
commands from the CLI?<br>
<br>
Regards,<br>
<font color="#888888"> Wes</font>
<div>
<div><br>
<br>
On 6/9/2011 11:04 AM, Ovidiu Popa wrote:
<blockquote type="cite">Wes,
<div><br>
</div>
<div>If got the popup that said the
certificate is not trusted so TCP should
be good. After the popup I see in the
wireshark some communications and then
it stops for exactly 1 minute (exactly
as seen in the logs).</div>
<div><br>
</div>
<div>Regards,</div>
<div>Ovidiu</div>
<div><br>
<div class="gmail_quote">On Thu, Jun 9,
2011 at 4:13 PM, Wes Sisk <span
dir="ltr"><<a
moz-do-not-send="true"
href="mailto:wsisk@cisco.com"
target="_blank">wsisk@cisco.com</a>></span>
wrote:<br>
<blockquote class="gmail_quote"
style="margin: 0pt 0pt 0pt 0.8ex;
border-left: 1px solid rgb(204, 204,
204); padding-left: 1ex;">
<div text="#000000"
bgcolor="#ffffff"> Ovidiu,<br>
<br>
This looks like a problem with
TCP/IP connectivity form your
client to the CUCM server. What
does a packet capture show?<br>
<br>
RTMT connects to servers on TCP
port 8443. You can view a list of
required port connectivity in
Unified OS Administration under
Show->IP Preferences.<br>
<br>
Regards,<br>
Wes
<div>
<div><br>
<br>
<br>
On 6/9/2011 7:03 AM, Ovidiu
Popa wrote: </div>
</div>
<blockquote type="cite">
<div>
<div>Hello everyone
<div><br>
</div>
<div>Does someone know where
we can find a list with
the correlation between
CUCM services (network and
feature) and their
corresponding log files
paths?</div>
<div><br>
</div>
<div>I'm having problems
logging into RTMT, it
stops with the message
that it cannot reach the
cluster. The PC log files
are not very specific and
I wanted to see on the
CUCM side what is the
problem. </div>
<div><br>
</div>
<div>
<div>2011-05-30
12:30:42,000
[SplashThread] INFO
rtmt.control -
validMLALogin(): inside
isSecureEnabled</div>
<div>2011-05-30
12:31:42,515
[SplashThread] ERROR
rtmt.control -
validMLALogin(): caught
java.lang.Exception,
e=java.net.SocketTimeoutException:
Read timed out</div>
</div>
<div><br>
</div>
<div>According to this</div>
<div><a
moz-do-not-send="true"
href="http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_5_1/rtmt/rtintro.html#wp1278618"
target="_blank">http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_5_1/rtmt/rtintro.html#wp1278618</a></div>
<div>the <span
style="font-family:
Arial,Helvetica,sans-serif;
font-size: 12px;">Cisco
Communications Manager
servlet handles RTMT and
the problem is what is
the path for the logs
for this service...</span></div>
<div><span
style="font-family:
Arial,Helvetica,sans-serif;
font-size: 12px;"><br>
</span></div>
<div><span
style="font-family:
Arial,Helvetica,sans-serif;
font-size: 12px;">I
wasn't able to find any
information about these
paths. It seems we
should blindly trust
RTMT to collect the
files but they don't say
what should we do when
we need to debug RTMT
itself?</span></div>
<div><span
style="font-family:
Arial,Helvetica,sans-serif;
font-size: 12px;"><br>
</span></div>
<div><span
style="font-family:
Arial,Helvetica,sans-serif;
font-size: 12px;">Thanks
for the input.</span></div>
<div><span
style="font-family:
Arial,Helvetica,sans-serif;
font-size: 12px;"><br>
</span></div>
<div><span
style="font-family:
Arial,Helvetica,sans-serif;
font-size: 12px;">Regards,</span></div>
<div><span
style="font-family:
Arial,Helvetica,sans-serif;
font-size: 12px;">Ovidiu</span></div>
</div>
</div>
<pre><fieldset></fieldset>
_______________________________________________
cisco-voip mailing list
<a moz-do-not-send="true" href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>
<a moz-do-not-send="true" href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a>
</pre>
</blockquote>
</div>
</blockquote>
</div>
<br>
</div>
</blockquote>
</div>
</div>
</div>
</blockquote>
</div>
<br>
</div>
</div>
</div>
</blockquote>
</div>
<br>
</div>
</blockquote>
</body>
</html>