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Yes that's perfect.<br>
<br>
Thank you Wes.<br>
<br>
Have a nice weekend, will update the thread next week.<br>
<br>
Regards,<br>
Ovidiu<br>
<br>
On 10/Jun/11 8:30 PM, Wes Sisk wrote:
<blockquote cite="mid:4DF262DA.1020700@cisco.com" type="cite">
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http-equiv="Content-Type">
Fair enough.<br>
<br>
Is this what you had in mind?<br>
<a moz-do-not-send="true" class="moz-txt-link-freetext"
href="https://supportforums.cisco.com/docs/DOC-16943">https://supportforums.cisco.com/docs/DOC-16943</a><br>
<br>
Identity Management System (IMS) are logged in the following
locations:<br>
activelog tomcat/logs/security/log4j<br>
activelog syslog/secure<br>
<br>
Regards,<br>
Wes<br>
<br>
On 6/10/2011 12:45 PM, Ovidiu Popa wrote:
<blockquote cite="mid:4DF24A3A.4010309@gmail.com" type="cite">
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Hello Wes<br>
<br>
Unfortunately I do not have access to my UCS until Tuesday so I
will update the thread at that time. One of my colleagues will
do its own restore and he will restore using the exact
username/passwords. Hope that it will work better that way. <br>
<br>
I would very much like to continue investigating my issues as I
am curious about the insides of CUCM. I still say that a list
with the correlation between CUCM services (network and feature)
and their corresponding log files paths is a valuable piece of
information.<br>
<br>
Regards,<br>
Ovidiu<br>
<br>
On 10/Jun/11 6:00 PM, Wes Sisk wrote:
<blockquote cite="mid:4DF23F9D.80506@cisco.com" type="cite">
<meta content="text/html; charset=ISO-8859-1"
http-equiv="Content-Type">
Ovidiu,<br>
<br>
Thanks for the background. That may prove to be the
difference.<br>
<br>
MLA authentication is completely dependent on the database.
That is why I started with questions in that direction.
Restore replaces the database so the entire MLA feature
*shouldn't* be affected by anything in the OS.<br>
<br>
That said, MLA authentication is failing for some reason. Is
there anything in security logs about authentication failure?
Perhaps the IMS logs give indication:<br>
<br>
file list activelog syslog/*<br>
file list activelog tomcat/logs/*<br>
<br>
Regards,<br>
Wes<br>
<br>
On 6/9/2011 4:59 PM, Ovidiu Popa wrote:
<blockquote
cite="mid:BANLkTinZQa0uV=6m1E49XK799Q9UE59dkA@mail.gmail.com"
type="cite">Wes,
<div><br>
</div>
<div>Just wanted to add some details to the problem:</div>
<div><br>
</div>
<div>- Installed CUCM and CUC cluster on UCS</div>
<div>- Restored the Production backup on the new virtual
machines</div>
<div>- Both CUCM and CUC have the same behaviour</div>
<div><br>
</div>
<div>While installing I did some tests and used the same
application username albeit with a different password than
the production servers. </div>
<div>CCMADMIN login with the installation username/password
worked before the restore</div>
<div>CCMADMIN login with the production username/password
worked after the restore </div>
<div><br>
</div>
<div>I'm wondering if there is some information that is
written in the CUCM OS by the installation process and not
replaced by the restore process :does MLA have some
configuration files in the CUCM OS e.g. passwords in
tomcat configuration files? Am I on the right track ?</div>
<div><br>
</div>
<div>Thanks,</div>
<div><br>
</div>
<div>Regards,</div>
<div>Ovidiu</div>
<div><br>
<br>
<div class="gmail_quote">On Thu, Jun 9, 2011 at 5:40 PM,
Ovidiu Popa <span dir="ltr"><<a
moz-do-not-send="true"
href="mailto:ovi.popa@gmail.com">ovi.popa@gmail.com</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt
0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204);
padding-left: 1ex;">yes to both.
<div>
<div class="h5">
<div><br>
<div class="gmail_quote">On Thu, Jun 9, 2011 at
5:32 PM, Wes Sisk <span dir="ltr"><<a
moz-do-not-send="true"
href="mailto:wsisk@cisco.com"
target="_blank">wsisk@cisco.com</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin:
0pt 0pt 0pt 0.8ex; border-left: 1px solid
rgb(204, 204, 204); padding-left: 1ex;">
<div text="#000000" bgcolor="#ffffff"> So
TCP comes up and it attempts MLA login.
Usually that means database is offline.
Can you login to CCMAdmin/user pages? Can
your 'run sql....' commands from the CLI?<br>
<br>
Regards,<br>
<font color="#888888"> Wes</font>
<div>
<div><br>
<br>
On 6/9/2011 11:04 AM, Ovidiu Popa
wrote:
<blockquote type="cite">Wes,
<div><br>
</div>
<div>If got the popup that said the
certificate is not trusted so TCP
should be good. After the popup I
see in the wireshark some
communications and then it stops
for exactly 1 minute (exactly as
seen in the logs).</div>
<div><br>
</div>
<div>Regards,</div>
<div>Ovidiu</div>
<div><br>
<div class="gmail_quote">On Thu,
Jun 9, 2011 at 4:13 PM, Wes Sisk
<span dir="ltr"><<a
moz-do-not-send="true"
href="mailto:wsisk@cisco.com"
target="_blank">wsisk@cisco.com</a>></span>
wrote:<br>
<blockquote class="gmail_quote"
style="margin: 0pt 0pt 0pt
0.8ex; border-left: 1px solid
rgb(204, 204, 204);
padding-left: 1ex;">
<div text="#000000"
bgcolor="#ffffff"> Ovidiu,<br>
<br>
This looks like a problem
with TCP/IP connectivity
form your client to the CUCM
server. What does a packet
capture show?<br>
<br>
RTMT connects to servers on
TCP port 8443. You can view
a list of required port
connectivity in Unified OS
Administration under
Show->IP Preferences.<br>
<br>
Regards,<br>
Wes
<div>
<div><br>
<br>
<br>
On 6/9/2011 7:03 AM,
Ovidiu Popa wrote: </div>
</div>
<blockquote type="cite">
<div>
<div>Hello everyone
<div><br>
</div>
<div>Does someone know
where we can find a
list with the
correlation between
CUCM services
(network and
feature) and their
corresponding log
files paths?</div>
<div><br>
</div>
<div>I'm having
problems logging
into RTMT, it stops
with the message
that it cannot reach
the cluster. The PC
log files are not
very specific and I
wanted to see on the
CUCM side what is
the problem. </div>
<div><br>
</div>
<div>
<div>2011-05-30
12:30:42,000
[SplashThread]
INFO rtmt.control
- validMLALogin():
inside
isSecureEnabled</div>
<div>2011-05-30
12:31:42,515
[SplashThread]
ERROR rtmt.control
- validMLALogin():
caught
java.lang.Exception,
e=java.net.SocketTimeoutException:
Read timed out</div>
</div>
<div><br>
</div>
<div>According to this</div>
<div><a
moz-do-not-send="true"
href="http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_5_1/rtmt/rtintro.html#wp1278618"
target="_blank">http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_5_1/rtmt/rtintro.html#wp1278618</a></div>
<div>the <span
style="font-family:
Arial,Helvetica,sans-serif;
font-size: 12px;">Cisco
Communications
Manager servlet
handles RTMT and
the problem is
what is the path
for the logs for
this service...</span></div>
<div><span
style="font-family:
Arial,Helvetica,sans-serif;
font-size: 12px;"><br>
</span></div>
<div><span
style="font-family:
Arial,Helvetica,sans-serif;
font-size: 12px;">I
wasn't able to
find any
information about
these paths. It
seems we should
blindly trust RTMT
to collect the
files but they
don't say what
should we do when
we need to debug
RTMT itself?</span></div>
<div><span
style="font-family:
Arial,Helvetica,sans-serif;
font-size: 12px;"><br>
</span></div>
<div><span
style="font-family:
Arial,Helvetica,sans-serif;
font-size: 12px;">Thanks
for the input.</span></div>
<div><span
style="font-family:
Arial,Helvetica,sans-serif;
font-size: 12px;"><br>
</span></div>
<div><span
style="font-family:
Arial,Helvetica,sans-serif;
font-size: 12px;">Regards,</span></div>
<div><span
style="font-family:
Arial,Helvetica,sans-serif;
font-size: 12px;">Ovidiu</span></div>
</div>
</div>
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