<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri","sans-serif";
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri","sans-serif";}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>I can’t setup a LDAP Directory Configuration. Keep getting a error “You must first activate the Cisco DirSync service under Cisco Unified Serviceability.” But the service is already activated/started.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>ssh > utils service list shows Cisco DirSync[STARTED]<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>CUAdmin > System >LDAP > LDAP Setup > Checked Enable Synchronizing from LDAP Server<o:p></o:p></p><p class=MsoNormal>CUAdmin > System >LDAP > LDAP Directory Configuration > Add New > hit save and I get “You must first activate the Cisco DirSync service under Cisco Unified Serviceability.”<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>It’s already activated and running.Tried deactiving/restarting no luck. Did a utils system restart.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Unity Connection 8.5(1)SU1 Cluster<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>After the install I did go into System > Cluster and put a wrong hostname, I removed it, but that shouldn’t effect DirSync?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I worked with Cisco TAC SR618054415, dirsync traces attached, application syslog, TAC needed some time to ideas. Nothing we tried fixed it.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Any ideas?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>