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</o:shapelayout></xml><![endif]--></head><body lang=NL link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I guess you can use the RTMT to monitor this. Or grant the supervisor access to the CCM page “Actively logged in device report” this can be found under DEVICE \ PHONE.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Or add SD BLF’s to the phone of the supervisor, the BLF’s will be the DN’s of the agents. The supervisor would require a 796x with one or more KEM’s though.<o:p></o:p></span></p><p class=MsoNormal><a name="_MailEndCompose"><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></a></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Boon<br><b>Sent:</b> vrijdag 17 juni 2011 14:17<br><b>To:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> [cisco-voip] Real-time Extension Monitoring and Historical Reports Application<o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>I want to allow a supervisor to monitor the status of a group of extensions. <o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal>Does anyone know of any applications that can provide real-time monitoring of extensions other than Attendant Console speed dial lists?<o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal>Also, it would be useful to have historical call reports included although this is a nice to have as there is a call logging platform available that could meet this requirement. <o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal>Thanks<o:p></o:p></p></div></div></body></html>