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</o:shapelayout></xml><![endif]--></head><body lang=EN-IE link=blue vlink=purple><div class=WordSection1><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";mso-fareast-language:EN-IE'>Hi,<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";mso-fareast-language:EN-IE'>I won't go into the whys but I have Unity Connection 8.5 and I need a call handler (an option 2 off an auto attendant) to transfer the call to an external number if option 2 is selected. I continue to get "Sorry, this number did not answer" <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";mso-fareast-language:EN-IE'>I've tried a few things that haven't worked:<o:p></o:p></span></p><ul type=disc><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";mso-fareast-language:EN-IE'>Under Caller Input of the main call handler, configure option 2 to transfer to an alternate extension which I put in the external number<o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";mso-fareast-language:EN-IE'>Configure another call handler and configure the transfer rules settings here to go to the external number and set option 2 to go to this call handler. <o:p></o:p></span></li></ul><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";mso-fareast-language:EN-IE'>I didn't expect the above to work because the voicemail ports do not have a CSS that allows them to call external numbers. So I confgured a translation pattern with a DN in the CSS that the voicemail ports are able to reach and translated it to the external number but it still doesn't work. Thinking that the Call handler monitors it in some way (even though i've set it to release to switch) I set up a CTI Route Point with CFA to the external number and still the same problem.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";mso-fareast-language:EN-IE'>The CSS of the TP is allowed call the number and if I dial the TP independent of the CH it works fine.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";mso-fareast-language:EN-IE'>I’ve already posted over at the Cisco Support Forum as well but not much joy there either.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";mso-fareast-language:EN-IE'>I’d appreciate some pointers if you can think of anything??<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";mso-fareast-language:EN-IE'>Thanks,<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";mso-fareast-language:EN-IE'>Neil<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:black;mso-fareast-language:EN-IE'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:black;mso-fareast-language:EN-IE'><o:p> </o:p></span></p></div></body></html>