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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Make sure you don’t have any alternate transfer rules enabled. Sometimes on a CH the alternate transfer rule gets enabled.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>James Buchanan </span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> Technology Manager, UC </span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> <b>South Region </b></span><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> Presidio Networked Solutions <br>12 Cadillac Dr, Suite 130, Brentwood, TN 37027 </span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> </span></b><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'><a href="mailto:jbuchanan@ctiusa.com">jbuchanan@presidio.com</a><br></span></b><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>D: 615-866-5729</span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> </span><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>| <b>F:</b> </span><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>615-866-5781</span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> | </span><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'><a href="http://www.presidio.com/">www.presidio.com</a></span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#1F497D'> <o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>CCIE #25863, Voice</span></b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#1F497D'><br><br></span><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'><o:p></o:p></span></b></p></div><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>O'Brien, Neil<br><b>Sent:</b> Friday, June 17, 2011 3:34 AM<br><b>To:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> [cisco-voip] Unity Transferring to an external number<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-IE style='font-size:8.0pt;font-family:"Verdana","sans-serif";mso-fareast-language:EN-IE'>Hi,<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-IE style='font-size:8.0pt;font-family:"Verdana","sans-serif";mso-fareast-language:EN-IE'>I won't go into the whys but I have Unity Connection 8.5 and I need a call handler (an option 2 off an auto attendant) to transfer the call to an external number if option 2 is selected. I continue to get "Sorry, this number did not answer" <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-IE style='font-size:8.0pt;font-family:"Verdana","sans-serif";mso-fareast-language:EN-IE'>I've tried a few things that haven't worked:<o:p></o:p></span></p><ul type=disc><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo3'><span lang=EN-IE style='font-size:8.0pt;font-family:"Verdana","sans-serif";mso-fareast-language:EN-IE'>Under Caller Input of the main call handler, configure option 2 to transfer to an alternate extension which I put in the external number<o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo3'><span lang=EN-IE style='font-size:8.0pt;font-family:"Verdana","sans-serif";mso-fareast-language:EN-IE'>Configure another call handler and configure the transfer rules settings here to go to the external number and set option 2 to go to this call handler. <o:p></o:p></span></li></ul><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-IE style='font-size:8.0pt;font-family:"Verdana","sans-serif";mso-fareast-language:EN-IE'>I didn't expect the above to work because the voicemail ports do not have a CSS that allows them to call external numbers. So I confgured a translation pattern with a DN in the CSS that the voicemail ports are able to reach and translated it to the external number but it still doesn't work. Thinking that the Call handler monitors it in some way (even though i've set it to release to switch) I set up a CTI Route Point with CFA to the external number and still the same problem.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-IE style='font-size:8.0pt;font-family:"Verdana","sans-serif";mso-fareast-language:EN-IE'>The CSS of the TP is allowed call the number and if I dial the TP independent of the CH it works fine.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-IE style='font-size:8.0pt;font-family:"Verdana","sans-serif";mso-fareast-language:EN-IE'>I’ve already posted over at the Cisco Support Forum as well but not much joy there either.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-IE style='font-size:8.0pt;font-family:"Verdana","sans-serif";mso-fareast-language:EN-IE'>I’d appreciate some pointers if you can think of anything??<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-IE style='font-size:8.0pt;font-family:"Verdana","sans-serif";mso-fareast-language:EN-IE'>Thanks,<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-IE style='font-size:8.0pt;font-family:"Verdana","sans-serif";mso-fareast-language:EN-IE'>Neil<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-IE style='font-size:8.0pt;font-family:"Verdana","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-IE style='font-size:8.0pt;font-family:"Verdana","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:black;mso-fareast-language:EN-IE'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:black;mso-fareast-language:EN-IE'><o:p> </o:p></span></p></div></body></html>