<html><body bgcolor="#FFFFFF"><div>Wes, any idea on if/when the feedback tool will be modified to include multiple engineers? For example I've had cases where I escalated the case b/c of poor service. I don't want to give the final engineer bad marks. It would make sense to give a survey fir each escalation. Or something similar. <br><br>Sent from my iPhone</div><div><br>On Jun 22, 2011, at 10:13 AM, Wes Sisk <<a href="mailto:wsisk@cisco.com">wsisk@cisco.com</a>> wrote:<br><br></div><div></div><blockquote type="cite"><div>
Phone TAC, give your case number, ask to speak to the TAC Duty
Manager. Air your grievances.<br>
<br>
Regards,<br>
Wes<br>
<br>
On 6/22/2011 3:29 AM, Abebe Amare wrote:
<blockquote cite="mid:BANLkTinTO=7Q7UtvJL6e5Mp786LG6kvn=w@mail.gmail.com" type="cite">Hello,<br>
<br>
We have a service contract through a systems integrator and have
an open TAC case regarding ATA fax issue. But We are getting lousy
service and inadequate response. How can I report this to Cisco
Support? <br>
<br>
best regards,<br>
<br>
Abebe Amare<br>
Snr.Network Engineer<br>
VivaCell<br>
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