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It's just the regular bug toolkit:<br>
<img src="cid:part1.06070602.06050503@cisco.com" alt=""><br>
<br>
You have the fix for the first but not the second. Core in CEF is
generally non-impacting to users. It is unfortunately noisy to sys
admins.<br>
<br>
Regards,<br>
Wes<br>
<br>
<br>
On 6/27/2011 10:21 AM, Scott Voll wrote:
<blockquote
cite="mid:BANLkTim6-faBxj+ZCytryH=nz7Cxm_BnRw@mail.gmail.com"
type="cite">Wes--
<div><br>
</div>
<div>How do I get to the "backTrace" part of bug toolkit?</div>
<div><br>
</div>
<div>I have another one ;-)</div>
<div><br>
</div>
<div>Scott</div>
<div><br>
<div> backtrace</div>
<div> ===================================</div>
<div> #0 0x00ce1eb0 in strncpy () from /lib/tls/libc.so.6</div>
<div>#1 0x005f8f38 in OK_BOD_strncpy () from
/lib/csa/libcsa.so.6</div>
<div>#2 0x005f6570 in strncpy () from /lib/csa/libcsa.so.6</div>
<div>#3 0x08107a19 in CQBE_Parser::qbeGet (pMsgBuf_=0xae80ef1f,
pParsedMsg_=0xae80ef20, pQbeString_=0x180033,
pNextOffset_=0xae80edcc) at qbeparser.cpp:480</div>
<div>#4 0x0810a182 in
CTIQBE::ProviderOpenCompletedEvent::qbeGet (this=0x8107a19,
pMsgBuf_=0xae812ef0, pNextOffset_=0xae80edcc) at
qbeparser.cpp:3217</div>
<div>#5 0x0810e9aa in CQBE_Parser::qbeParse (this=0xae812ed0,
pInputMsg_=0xae812ef0, inputMsgLength_=94,
pParsedMsg_=0xae80eed0, parsedMsgBufferSize_=16384) at
qbeparser.cpp:6481</div>
<div>#6 0x080e6878 in CCtiInterface::receiveLoop
(this=0x86aed50) at ctireceiver.cpp:444</div>
<div>#7 0x080e64d5 in CCtiReceiver::receiveThreadEntry
(pParam=0x86be178) at ctireceiver.cpp:176</div>
<div>#8 0x003d8bef in ACE_OS_Thread_Adapter::invoke
(this=0x86b7588) at OS_Thread_Adapter.cpp:94</div>
<div>#9 0x0039909f in ace_thread_adapter (args=0xae80ef20) at
Base_Thread_Adapter.cpp:137</div>
<div>#10 0x005053cc in start_thread () from
/lib/tls/libpthread.so.0</div>
<div>#11 0x00d4396e in clone () from /lib/tls/libc.so.6</div>
<div><br>
</div>
<div>Ver 7.1.5</div>
<div class="gmail_quote">On Wed, Jan 27, 2010 at 9:14 AM, Voll,
Scott <span dir="ltr"><<a moz-do-not-send="true"
href="mailto:Scott.Voll@wesd.org">Scott.Voll@wesd.org</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt
0.8ex; border-left: 1px solid rgb(204, 204, 204);
padding-left: 1ex;">
<div bgcolor="white" link="blue" vlink="purple" lang="EN-US">
<div>
<p class="MsoNormal"><span style="color: rgb(31, 73,
125);">Where do I find this “backtrace”
in the bug toolkit?</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73,
125);"> </span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73,
125);">Here is my backtrace:</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73,
125);"> </span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73,
125);">#0 0x0032ca92 in strncpy ()
from /lib/tls/libc.so.6</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73,
125);">#1 0x00e17f38 in OK_BOD_strncpy
() from /lib/csa/libcsa.so.6</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73,
125);">#2 0x00e15570 in strncpy ()
from /lib/csa/libcsa.so.6</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73,
125);">#3 0x080b26eb in
CQBE_Parser::qbeGet (pMsgBuf_=0x1756f000,
pParsedMsg_=0x1755e5ec,
pQbeString_=0x2e312e36, pNextOffset_=0x1755e46c) at
qbeparser.cpp:410</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73,
125);">#4 0x080b4dc6 in
CTIQBE::ProviderOpenCompletedEvent::qbeGet
(this=0x80b26eb, pMsgBuf_=0x175625c0,
pNextOffset_=0x1755e46c) at
qbeparser.cpp:2847</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73,
125);">#5 0x080b948c in
CQBE_Parser::qbeParse (this=0x175625a0,
pInputMsg_=0x175625c0,
inputMsgLength_=89, pParsedMsg_=0x1755e5a0,
parsedMsgBufferSize_=16384) at
qbeparser.cpp:5542</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73,
125);">#<a moz-do-not-send="true"
href="tel:6%C2%A0%200x08095221"
value="+16008095221" target="_blank">6 0x08095221</a>
in
CCtiInterface::receiveLoop (this=0x0) at
ctireceiver.cpp:428</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73,
125);">#7 0x00000000 in ?? ()</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73,
125);"> </span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73,
125);">Scott</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73,
125);"> </span></p>
<div>
<div style="border-right: medium none; border-width:
1pt medium medium; border-style: solid none none;
border-color: rgb(181, 196, 223) -moz-use-text-color
-moz-use-text-color; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span style="font-size:
10pt; color: windowtext;">From:</span></b><span
style="font-size: 10pt; color: windowtext;"> Wes
Sisk [mailto:<a moz-do-not-send="true"
href="mailto:wsisk@cisco.com" target="_blank">wsisk@cisco.com</a>]
<br>
<b>Sent:</b> Wednesday, January 27, 2010 8:46 AM<br>
<b>To:</b> Voll, Scott<br>
<b>Cc:</b> Cisco VoIP (<a moz-do-not-send="true"
href="mailto:cisco-voip@puck.nether.net"
target="_blank">cisco-voip@puck.nether.net</a>)<br>
<b>Subject:</b> Re: [cisco-voip] FW:
[RTMT-ALERT-CMPUB-Cluster]
CoreDumpFileFound</span></p>
</div>
</div>
<div>
<div class="h5">
<p class="MsoNormal"> </p>
<p class="MsoNormal">yep, it means your cef process
generated a core dump.
i.e. it crashed. this is the equivalent of
windows dr.watson and
user.dmp.<br>
<br>
First level diagnosis:<br>
from the CLI use 'utils core list' to identify the
core file and then 'utils
core analyze' to generate the backtrace from the
core file. you *should*
be able to search for the backtrace in bug toolkit
to find the relevant defect.
if btk is not cooperating then open a tac case and
provide your CM version and
the backtrace. That is adequate to identify the
defect for known crashes.<br>
<br>
Second level diagnosis:<br>
If the backtrace does not match a known signature
then we have to diagnose the
core. That requires:<br>
- the actual cef core file (core files may be very
large)<br>
- the backtrace from the core file<br>
- cef traces for 1 hour leading up to the failure<br>
- possibly other traces such as cm SDI/SDL for the
same timeframe<br>
<br>
/Wes<br>
<br>
<br>
On Wednesday, January 27, 2010 10:41:41 AM, Voll,
Scott <a moz-do-not-send="true"
href="mailto:Scott.Voll@wesd.org"
target="_blank"><Scott.Voll@wesd.org></a>
wrote:<br>
<br>
</p>
<p class="MsoNormal"><span style="color: rgb(31, 73,
125);">I’m not finding much on a Google
search. Any idea what this means?</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73,
125);"> </span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73,
125);">I’m guessing a Cisco Extended
Function crashed on my first node, but not quite
sure what needs to be done or
if this is a tac case.</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73,
125);"> </span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73,
125);">From a TAC point of view which
RTMT logs should I be getting if I need to open
a ticket?</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73,
125);"> </span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73,
125);">This is the first time I’ve seen
this error.</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73,
125);"> </span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73,
125);">Thanks</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73,
125);"> </span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73,
125);">Scott</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73,
125);"> </span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73,
125);">PS. CM 6.1.4-2000.2</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73,
125);"> </span></p>
<div style="border-right: medium none; border-width:
1pt medium medium; border-style: solid none none;
padding: 3pt 0in 0in; border-color:
-moz-use-text-color;">
<p class="MsoNormal"><b><span style="font-size:
10pt;">From:</span></b><span
style="font-size: 10pt;"> <a
moz-do-not-send="true"
href="mailto:RTMT_Admin@wesd.org"
target="_blank">RTMT_Admin@wesd.org</a> [<a
moz-do-not-send="true"
href="mailto:RTMT_Admin@wesd.org"
target="_blank">mailto:RTMT_Admin@wesd.org</a>]
<br>
<b>Sent:</b> Wednesday, January 27, 2010 6:06
AM<br>
<b>To:</b> Voll, Scott<br>
<b>Subject:</b> [RTMT-ALERT-CMPUB-Cluster]
CoreDumpFileFound</span></p>
</div>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><span style="font-size: 12pt;
font-family: "Times New
Roman","serif";">CoreDumpFileFound
TotalCoresFound
: 1 CoreDetails : The following lists up to 6
cores dumped by
corresponding applications. Core1 : Cisco
Extended Functions
(core.13530.11.cef.1264601139) AppID : Cisco Log
Partition Monitoring Tool
ClusterID : NodeID : CM1 . The alarm is
generated on Wed Jan 27 06:05:44 PST
2010. </span></p>
<pre> </pre>
<pre style="text-align: center;"><hr width="90%" align="center" size="4">
</pre>
<pre> </pre>
<pre>_______________________________________________</pre>
<pre>cisco-voip mailing list</pre>
<pre><a moz-do-not-send="true" href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a></pre>
<pre><a moz-do-not-send="true" href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a></pre>
<pre> </pre>
<p class="MsoNormal"><span style="font-size: 12pt;
font-family: "Times New
Roman","serif";"> </span></p>
</div>
</div>
</div>
</div>
<br>
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</blockquote>
</div>
<br>
</div>
</blockquote>
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