Wes--<div><br></div><div>How do I get to the "backTrace" part of bug toolkit?</div><div><br></div><div>I have another one ;-)</div><div><br></div><div>Scott</div><div><br><div> backtrace</div><div> ===================================</div>
<div> #0 0x00ce1eb0 in strncpy () from /lib/tls/libc.so.6</div><div>#1 0x005f8f38 in OK_BOD_strncpy () from /lib/csa/libcsa.so.6</div><div>#2 0x005f6570 in strncpy () from /lib/csa/libcsa.so.6</div><div>#3 0x08107a19 in CQBE_Parser::qbeGet (pMsgBuf_=0xae80ef1f, pParsedMsg_=0xae80ef20, pQbeString_=0x180033, pNextOffset_=0xae80edcc) at qbeparser.cpp:480</div>
<div>#4 0x0810a182 in CTIQBE::ProviderOpenCompletedEvent::qbeGet (this=0x8107a19, pMsgBuf_=0xae812ef0, pNextOffset_=0xae80edcc) at qbeparser.cpp:3217</div><div>#5 0x0810e9aa in CQBE_Parser::qbeParse (this=0xae812ed0, pInputMsg_=0xae812ef0, inputMsgLength_=94, pParsedMsg_=0xae80eed0, parsedMsgBufferSize_=16384) at qbeparser.cpp:6481</div>
<div>#6 0x080e6878 in CCtiInterface::receiveLoop (this=0x86aed50) at ctireceiver.cpp:444</div><div>#7 0x080e64d5 in CCtiReceiver::receiveThreadEntry (pParam=0x86be178) at ctireceiver.cpp:176</div><div>#8 0x003d8bef in ACE_OS_Thread_Adapter::invoke (this=0x86b7588) at OS_Thread_Adapter.cpp:94</div>
<div>#9 0x0039909f in ace_thread_adapter (args=0xae80ef20) at Base_Thread_Adapter.cpp:137</div><div>#10 0x005053cc in start_thread () from /lib/tls/libpthread.so.0</div><div>#11 0x00d4396e in clone () from /lib/tls/libc.so.6</div>
<div><br></div><div>Ver 7.1.5</div><div class="gmail_quote">On Wed, Jan 27, 2010 at 9:14 AM, Voll, Scott <span dir="ltr"><<a href="mailto:Scott.Voll@wesd.org">Scott.Voll@wesd.org</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div bgcolor="white" lang="EN-US" link="blue" vlink="purple">
<div>
<p class="MsoNormal"><span style="color:#1F497D">Where do I find this “backtrace”
in the bug toolkit?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Here is my backtrace:<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1F497D">#0 0x0032ca92 in strncpy ()
from /lib/tls/libc.so.6<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1F497D">#1 0x00e17f38 in OK_BOD_strncpy
() from /lib/csa/libcsa.so.6<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1F497D">#2 0x00e15570 in strncpy ()
from /lib/csa/libcsa.so.6<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1F497D">#3 0x080b26eb in
CQBE_Parser::qbeGet (pMsgBuf_=0x1756f000, pParsedMsg_=0x1755e5ec,
pQbeString_=0x2e312e36, pNextOffset_=0x1755e46c) at qbeparser.cpp:410<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1F497D">#4 0x080b4dc6 in CTIQBE::ProviderOpenCompletedEvent::qbeGet
(this=0x80b26eb, pMsgBuf_=0x175625c0, pNextOffset_=0x1755e46c) at
qbeparser.cpp:2847<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1F497D">#5 0x080b948c in
CQBE_Parser::qbeParse (this=0x175625a0, pInputMsg_=0x175625c0,
inputMsgLength_=89, pParsedMsg_=0x1755e5a0, parsedMsgBufferSize_=16384) at
qbeparser.cpp:5542<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1F497D">#<a href="tel:6%C2%A0%200x08095221" value="+16008095221" target="_blank">6 0x08095221</a> in
CCtiInterface::receiveLoop (this=0x0) at ctireceiver.cpp:428<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1F497D">#7 0x00000000 in ?? ()<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Scott<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><u></u> <u></u></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;color:windowtext">From:</span></b><span style="font-size:10.0pt;color:windowtext"> Wes Sisk [mailto:<a href="mailto:wsisk@cisco.com" target="_blank">wsisk@cisco.com</a>] <br>
<b>Sent:</b> Wednesday, January 27, 2010 8:46 AM<br>
<b>To:</b> Voll, Scott<br>
<b>Cc:</b> Cisco VoIP (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>)<br>
<b>Subject:</b> Re: [cisco-voip] FW: [RTMT-ALERT-CMPUB-Cluster]
CoreDumpFileFound<u></u><u></u></span></p>
</div>
</div><div><div></div><div class="h5">
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">yep, it means your cef process generated a core dump.
i.e. it crashed. this is the equivalent of windows dr.watson and
user.dmp.<br>
<br>
First level diagnosis:<br>
from the CLI use 'utils core list' to identify the core file and then 'utils
core analyze' to generate the backtrace from the core file. you *should*
be able to search for the backtrace in bug toolkit to find the relevant defect.
if btk is not cooperating then open a tac case and provide your CM version and
the backtrace. That is adequate to identify the defect for known crashes.<br>
<br>
Second level diagnosis:<br>
If the backtrace does not match a known signature then we have to diagnose the
core. That requires:<br>
- the actual cef core file (core files may be very large)<br>
- the backtrace from the core file<br>
- cef traces for 1 hour leading up to the failure<br>
- possibly other traces such as cm SDI/SDL for the same timeframe<br>
<br>
/Wes<br>
<br>
<br>
On Wednesday, January 27, 2010 10:41:41 AM, Voll, Scott <a href="mailto:Scott.Voll@wesd.org" target="_blank"><Scott.Voll@wesd.org></a> wrote:<br>
<br>
<u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1F497D">I’m not finding much on a Google
search. Any idea what this means?</span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1F497D">I’m guessing a Cisco Extended
Function crashed on my first node, but not quite sure what needs to be done or
if this is a tac case.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1F497D">From a TAC point of view which
RTMT logs should I be getting if I need to open a ticket?</span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1F497D">This is the first time I’ve seen
this error.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1F497D">Thanks</span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1F497D">Scott</span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1F497D">PS. CM 6.1.4-2000.2</span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><u></u><u></u></p>
<div style="border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;border-color:-moz-use-text-color -moz-use-text-color">
<p class="MsoNormal"><b><span style="font-size:10.0pt">From:</span></b><span style="font-size:10.0pt"> <a href="mailto:RTMT_Admin@wesd.org" target="_blank">RTMT_Admin@wesd.org</a> [<a href="mailto:RTMT_Admin@wesd.org" target="_blank">mailto:RTMT_Admin@wesd.org</a>] <br>
<b>Sent:</b> Wednesday, January 27, 2010 6:06 AM<br>
<b>To:</b> Voll, Scott<br>
<b>Subject:</b> [RTMT-ALERT-CMPUB-Cluster] CoreDumpFileFound</span><u></u><u></u></p>
</div>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">CoreDumpFileFound
TotalCoresFound : 1 CoreDetails : The following lists up to 6 cores dumped by
corresponding applications. Core1 : Cisco Extended Functions
(core.13530.11.cef.1264601139) AppID : Cisco Log Partition Monitoring Tool
ClusterID : NodeID : CM1 . The alarm is generated on Wed Jan 27 06:05:44 PST
2010. </span><u></u><u></u></p>
<pre><u></u> <u></u></pre><pre style="text-align:center"><hr size="4" width="90%" align="center">
</pre><pre><u></u> <u></u></pre><pre>_______________________________________________<u></u><u></u></pre><pre>cisco-voip mailing list<u></u><u></u></pre><pre><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><u></u><u></u></pre>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><u></u> <u></u></span></p>
</div></div></div>
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