<html><body bgcolor="#FFFFFF"><div>You can consider unity/connection callhandlers and schedules w/ alternate greetings. If you make the closed and alternate behaviors the same, your staff can wait close manually using the alternate greeting or wait until the schedule takes effect.</div><div><br></div><div>If your using IPCC(x), you should still be able to route calls through Unity first. Otherwise, you can build a database dip into your script which reads a file. The file itself is updated using another script which writes the database values of closed or open. <br><br>Sent from my iPhone</div><div><br>On Jun 27, 2011, at 1:00 PM, "Norton, Mike" <<a href="mailto:mikenorton@pwsd76.ab.ca">mikenorton@pwsd76.ab.ca</a>> wrote:<br><br></div><div></div><blockquote type="cite"><div>
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<p class="MsoNormal"><span style="color:#1F497D">I stand corrected. Your supply-and-demand-based health care is foreign to me. ;-)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">-- <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Mike Norton<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I.T. Support<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Peace Wapiti School Division No. 76<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Helpdesk: 780-831-3080<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Direct: 780-831-3076<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Countryman, Edward [mailto:Edward.Countryman@provena.org]
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<b>Sent:</b> June-27-11 10:49 AM<br>
<b>To:</b> Norton, Mike; <a href="mailto:James.Brown@barclayswealth.com">James.Brown@barclayswealth.com</a>; <a href="mailto:cisco-voip@puck.nether.net"><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></a><br>
<b>Subject:</b> RE: Night Service Feature?<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US">au contraire! These two offices have flexible hours based on patient loads. They tend to close early on some days and stay late on others. Believe me I tried selling scheduled times it just doesn’t work for them.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">This is the first time I haven’t been able to reproduce (<i>in some fashion</i>) a PBX feature from a system I am replacing…..
</span><span lang="EN-US" style="font-family:Wingdings">L</span><span lang="EN-US" style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Norton, Mike [mailto:mikenorton@pwsd76.ab.ca]
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<b>Sent:</b> Monday, June 27, 2011 11:34 AM<br>
<b>To:</b> Countryman, Edward; <a href="mailto:James.Brown@barclayswealth.com">James.Brown@barclayswealth.com</a>; <a href="mailto:cisco-voip@puck.nether.net"><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></a><br>
<b>Subject:</b> RE: Night Service Feature?<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">The whole concept of a “night” button strikes me as an obsolete holdover from back in the day when key systems didn’t have clocks in them. I always implement special after-hours treatment using time-of-day partitions.
No need for manual button-pressing, this isn’t the 80’s.</span> <span style="color:#1F497D">
It’s not as if a doctor’s office doesn’t know their business hours in advance.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">-- <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Mike Norton<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I.T. Support<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Peace Wapiti School Division No. 76<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Helpdesk: 780-831-3080<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Direct: 780-831-3076<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Countryman, Edward<br>
<b>Sent:</b> June-27-11 10:21 AM<br>
<b>To:</b> <a href="mailto:James.Brown@barclayswealth.com">James.Brown@barclayswealth.com</a>; <a href="mailto:cisco-voip@puck.nether.net"><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></a><br>
<b>Subject:</b> Re: [cisco-voip] Night Service Feature?<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Unfortunately, the inbound call will hit the auto attendant before the desk phone so forwarding the desk phone doesn’t help me execute the night logic in the attendant.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">I am really stumped on an easy way to do this for users.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> <a href="mailto:James.Brown@barclayswealth.com">James.Brown@barclayswealth.com</a> [mailto:James.Brown@barclayswealth.com]
<br>
<b>Sent:</b> Monday, June 27, 2011 8:55 AM<br>
<b>To:</b> Countryman, Edward; <a href="mailto:cisco-voip@puck.nether.net"><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></a><br>
<b>Subject:</b> RE: Night Service Feature?<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue">Are you able to do a call forward on the line into voicemail every night? You could record a WAV and paste it into a Unity Call Handler greeting.</span><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman","serif""> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue">Regards</span><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman","serif""> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue">James.</span><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Countryman, Edward<br>
<b>Sent:</b> 27 June 2011 12:40<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net"><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></a><br>
<b>Subject:</b> [cisco-voip] Night Service Feature?</span><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">I am replacing small Avaya systems in a couple of my physician offices that are accustomed to using a feature button on the phone to place the office in “night service”.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">The office uses an auto attendant that executes different logic based on the status of this feature (on or off)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Anyone have any ideas how I might recreate that functionality?
<o:p></o:p></span></p>
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