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<p class="MsoNormal"><span style="color:#1F497D">Here’s what I did for a similar problem I setup a line on a phone specifically for AA control. During the day the receptionist forwarded it to a Day AA at night to the Night AA. Of course if they turned call
forwarding off it broke all calls but they learned their lesson on that one…<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">You’d have to set voice mail to route by last redirecting number instead of first but it should work<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="color:black">Matthew Loraditch, CCVP, CCNA, CCDA</span></b><span style="color:black"><br>
1965 Greenspring Drive<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Timonium, MD 21093 <br>
<a href="mailto:support@heliontechnologies.com"><span style="color:black">support@heliontechnologies.com</span></a><br>
(p) (410) 252-8830<br>
(F) (443) 541-1593<br>
<br>
Visit us at <a href="http://www.heliontechnologies.com/"><span style="color:black">www.heliontechnologies.com</span></a>
<br>
Support Issue? Email <a href="mailto:support@heliontechnologies.com"><span style="color:black">support@heliontechnologies.com</span></a> for fast assistance!</span><span style="color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Countryman, Edward<br>
<b>Sent:</b> Monday, June 27, 2011 12:49 PM<br>
<b>To:</b> Norton, Mike; James.Brown@barclayswealth.com; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Night Service Feature?<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">au contraire! These two offices have flexible hours based on patient loads. They tend to close early on some days and stay late on others. Believe me I tried selling scheduled times it just doesn’t work for them.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">This is the first time I haven’t been able to reproduce (<i>in some fashion</i>) a PBX feature from a system I am replacing…..
<span style="font-family:Wingdings">L</span><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Norton, Mike [mailto:mikenorton@pwsd76.ab.ca]
<br>
<b>Sent:</b> Monday, June 27, 2011 11:34 AM<br>
<b>To:</b> Countryman, Edward; James.Brown@barclayswealth.com; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: Night Service Feature?<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-CA" style="color:#1F497D">The whole concept of a “night” button strikes me as an obsolete holdover from back in the day when key systems didn’t have clocks in them. I always implement special after-hours treatment using time-of-day
partitions. No need for manual button-pressing, this isn’t the 80’s.</span><span lang="EN-CA">
<span style="color:#1F497D">It’s not as if a doctor’s office doesn’t know their business hours in advance.<o:p></o:p></span></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="color:#1F497D">-- <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="color:#1F497D">Mike Norton<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="color:#1F497D">I.T. Support<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="color:#1F497D">Peace Wapiti School Division No. 76<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="color:#1F497D">Helpdesk: 780-831-3080<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="color:#1F497D">Direct: 780-831-3076<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Countryman, Edward<br>
<b>Sent:</b> June-27-11 10:21 AM<br>
<b>To:</b> James.Brown@barclayswealth.com; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Night Service Feature?<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Unfortunately, the inbound call will hit the auto attendant before the desk phone so forwarding the desk phone doesn’t help me execute the night logic in the attendant.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I am really stumped on an easy way to do this for users.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> James.Brown@barclayswealth.com [mailto:James.Brown@barclayswealth.com]
<br>
<b>Sent:</b> Monday, June 27, 2011 8:55 AM<br>
<b>To:</b> Countryman, Edward; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: Night Service Feature?<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue">Are you able to do a call forward on the line into voicemail every night? You could record a WAV and paste it into a Unity Call Handler greeting.</span><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue">Regards</span><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue">James.</span><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Countryman, Edward<br>
<b>Sent:</b> 27 June 2011 12:40<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Night Service Feature?</span><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p></o:p></span></p>
<p class="MsoNormal">I am replacing small Avaya systems in a couple of my physician offices that are accustomed to using a feature button on the phone to place the office in “night service”.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The office uses an auto attendant that executes different logic based on the status of this feature (on or off)<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Anyone have any ideas how I might recreate that functionality?
<o:p></o:p></p>
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