<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Verdana; font-size: 10pt; color: #000000'>you dial in to the greetings administrator, there you can modify greetings for call handlers. very easy.<span><br><br><span name="x"></span>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>Cooking with unix is easy. You just sed it and forget it. <br> - LFJ (with apologies to Mr. Popeil)<br><span name="x"></span><br></span><br><hr id="zwchr"><b>From: </b>"Edward Countryman" <Edward.Countryman@provena.org><br><b>To: </b>"Lelio Fulgenzi" <lelio@uoguelph.ca>, "Mike Norton" <mikenorton@pwsd76.ab.ca><br><b>Cc: </b>cisco-voip@puck.nether.net<br><b>Sent: </b>Monday, June 27, 2011 1:25:24 PM<br><b>Subject: </b>RE: [cisco-voip] Night Service Feature?<br><br><!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
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</o:shapelayout></xml><![endif]--><div class="WordSection1"><p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">Also considered this however, but how does a user update a CALL HANDLER to change the greeting type?? </span></p><p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"> </span></p><p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">My thought on this was to send them to the unity user web page but call handlers aren’t an option that I can see there.</span></p><p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"> </span></p><p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">(P.S. We are not connection, but rather unity 7.x)</span></p><p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"> </span></p><div><div style="border-right: medium none; border-width: 1pt medium medium; border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; padding: 3pt 0in 0in;"><p class="MsoNormal"><b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";">From:</span></b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";"> Lelio Fulgenzi [mailto:lelio@uoguelph.ca] <br><b>Sent:</b> Monday, June 27, 2011 12:06 PM<br><b>To:</b> Norton, Mike<br><b>Cc:</b> Countryman, Edward; cisco-voip@puck.nether.net<br><b>Subject:</b> Re: [cisco-voip] Night Service Feature?</span></p></div></div><p class="MsoNormal"> </p><div><p class="MsoNormal">You can consider unity/connection callhandlers and schedules w/ alternate greetings. If you make the closed and alternate behaviors the same, your staff can wait close manually using the alternate greeting or wait until the schedule takes effect.</p></div><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">If your using IPCC(x), you should still be able to route calls through Unity first. Otherwise, you can build a database dip into your script which reads a file. The file itself is updated using another script which writes the database values of closed or open. <br><br>Sent from my iPhone</p></div><div><p class="MsoNormal" style="margin-bottom: 12pt;"><br>On Jun 27, 2011, at 1:00 PM, "Norton, Mike" <<a href="mailto:mikenorton@pwsd76.ab.ca" target="_blank">mikenorton@pwsd76.ab.ca</a>> wrote:</p></div><blockquote style="margin-top: 5pt; margin-bottom: 5pt;"><div><div><p class="MsoNormal" style=""><span style="color: rgb(31, 73, 125);">I stand corrected. Your supply-and-demand-based health care is foreign to me. ;-)</span></p><p class="MsoNormal" style=""><span style="color: rgb(31, 73, 125);"> </span></p><p class="MsoNormal" style=""><span style="color: rgb(31, 73, 125);">-- </span></p><p class="MsoNormal" style=""><span style="color: rgb(31, 73, 125);">Mike Norton</span></p><p class="MsoNormal" style=""><span style="color: rgb(31, 73, 125);">I.T. Support</span></p><p class="MsoNormal" style=""><span style="color: rgb(31, 73, 125);">Peace Wapiti School Division No. 76</span></p><p class="MsoNormal" style=""><span style="color: rgb(31, 73, 125);">Helpdesk: 780-831-3080</span></p><p class="MsoNormal" style=""><span style="color: rgb(31, 73, 125);">Direct: 780-831-3076</span></p><p class="MsoNormal" style=""><span style="color: rgb(31, 73, 125);"> </span></p><p class="MsoNormal" style=""><span style="color: rgb(31, 73, 125);"> </span></p><div><div style="border-right: medium none; border-width: 1pt medium medium; border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; padding: 3pt 0in 0in;"><p class="MsoNormal" style=""><b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";">From:</span></b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";"> Countryman, Edward [mailto:Edward.Countryman@provena.org] <br><b>Sent:</b> June-27-11 10:49 AM<br><b>To:</b> Norton, Mike; <a href="mailto:James.Brown@barclayswealth.com" target="_blank">James.Brown@barclayswealth.com</a>; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><b>Subject:</b> RE: Night Service Feature?</span></p></div></div><p class="MsoNormal" style=""> </p><p class="MsoNormal" style="">au contraire! These two offices have flexible hours based on patient loads. They tend to close early on some days and stay late on others. Believe me I tried selling scheduled times it just doesn’t work for them. </p><p class="MsoNormal" style=""> </p><p class="MsoNormal" style="">This is the first time I haven’t been able to reproduce (<i>in some fashion</i>) a PBX feature from a system I am replacing….. <span style="font-family: Wingdings;">L</span></p><p class="MsoNormal" style=""><span style="color: rgb(31, 73, 125);"> </span></p><div><div style="border-right: medium none; border-width: 1pt medium medium; border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; padding: 3pt 0in 0in;"><p class="MsoNormal" style=""><b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";">From:</span></b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";"> Norton, Mike [mailto:mikenorton@pwsd76.ab.ca] <br><b>Sent:</b> Monday, June 27, 2011 11:34 AM<br><b>To:</b> Countryman, Edward; <a href="mailto:James.Brown@barclayswealth.com" target="_blank">James.Brown@barclayswealth.com</a>; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><b>Subject:</b> RE: Night Service Feature?</span></p></div></div><p class="MsoNormal" style=""> </p><p class="MsoNormal" style=""><span style="color: rgb(31, 73, 125);">The whole concept of a “night” button strikes me as an obsolete holdover from back in the day when key systems didn’t have clocks in them. I always implement special after-hours treatment using time-of-day partitions. No need for manual button-pressing, this isn’t the 80’s.</span> <span style="color: rgb(31, 73, 125);">It’s not as if a doctor’s office doesn’t know their business hours in advance.</span></p><p class="MsoNormal" style=""><span style="color: rgb(31, 73, 125);"> </span></p><p class="MsoNormal" style=""><span style="color: rgb(31, 73, 125);">-- </span></p><p class="MsoNormal" style=""><span style="color: rgb(31, 73, 125);">Mike Norton</span></p><p class="MsoNormal" style=""><span style="color: rgb(31, 73, 125);">I.T. Support</span></p><p class="MsoNormal" style=""><span style="color: rgb(31, 73, 125);">Peace Wapiti School Division No. 76</span></p><p class="MsoNormal" style=""><span style="color: rgb(31, 73, 125);">Helpdesk: 780-831-3080</span></p><p class="MsoNormal" style=""><span style="color: rgb(31, 73, 125);">Direct: 780-831-3076</span></p><p class="MsoNormal" style=""><span style="color: rgb(31, 73, 125);"> </span></p><p class="MsoNormal" style=""><span style="color: rgb(31, 73, 125);"> </span></p><div><div style="border-right: medium none; border-width: 1pt medium medium; border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; padding: 3pt 0in 0in;"><p class="MsoNormal" style=""><b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";">From:</span></b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";"> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Countryman, Edward<br><b>Sent:</b> June-27-11 10:21 AM<br><b>To:</b> <a href="mailto:James.Brown@barclayswealth.com" target="_blank">James.Brown@barclayswealth.com</a>; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><b>Subject:</b> Re: [cisco-voip] Night Service Feature?</span></p></div></div><p class="MsoNormal" style=""> </p><p class="MsoNormal" style=""><span style="color: rgb(31, 73, 125);">Unfortunately, the inbound call will hit the auto attendant before the desk phone so forwarding the desk phone doesn’t help me execute the night logic in the attendant. </span></p><p class="MsoNormal" style=""><span style="color: rgb(31, 73, 125);"> </span></p><p class="MsoNormal" style=""><span style="color: rgb(31, 73, 125);">I am really stumped on an easy way to do this for users.</span></p><p class="MsoNormal" style=""><span style="color: rgb(31, 73, 125);"> </span></p><div><div style="border-right: medium none; border-width: 1pt medium medium; border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; padding: 3pt 0in 0in;"><p class="MsoNormal" style=""><b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";">From:</span></b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";"> <a href="mailto:James.Brown@barclayswealth.com" target="_blank">James.Brown@barclayswealth.com</a> [mailto:James.Brown@barclayswealth.com] <br><b>Sent:</b> Monday, June 27, 2011 8:55 AM<br><b>To:</b> Countryman, Edward; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><b>Subject:</b> RE: Night Service Feature?</span></p></div></div><p class="MsoNormal" style=""> </p><p class="MsoNormal" style=""><span style="font-size: 10pt; font-family: "Arial","sans-serif"; color: blue;">Are you able to do a call forward on the line into voicemail every night? You could record a WAV and paste it into a Unity Call Handler greeting.</span></p><p class="MsoNormal" style=""> </p><p class="MsoNormal" style=""><span style="font-size: 10pt; font-family: "Arial","sans-serif"; color: blue;">Regards</span></p><p class="MsoNormal" style=""> </p><p class="MsoNormal" style=""><span style="font-size: 10pt; font-family: "Arial","sans-serif"; color: blue;">James.</span></p><p class="MsoNormal" style=""> </p><div class="MsoNormal" style="text-align: center;" align="center"><hr width="100%" align="center" size="3"></div><p class="MsoNormal" style="margin-bottom: 12pt;"><b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";">From:</span></b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";"> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Countryman, Edward<br><b>Sent:</b> 27 June 2011 12:40<br><b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><b>Subject:</b> [cisco-voip] Night Service Feature?</span></p><p class="MsoNormal" style="">I am replacing small Avaya systems in a couple of my physician offices that are accustomed to using a feature button on the phone to place the office in “night service”. </p><p class="MsoNormal" style=""> </p><p class="MsoNormal" style="">The office uses an auto attendant that executes different logic based on the status of this feature (on or off)</p><p class="MsoNormal" style=""> </p><p class="MsoNormal" style="">Anyone have any ideas how I might recreate that functionality? </p><div class="MsoNormal" style="text-align: center;" align="center"><hr width="100%" align="center" size="3"></div><p><span style="font-size: 7.5pt; font-family: "Arial","sans-serif";">Barclays Wealth is the wealth management division of Barclays Bank PLC. 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