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    Summary for the innocent bystanders:<br>
    <br>
    * Phone previously registered to 7.1.5 cluster with no CTL.  Phone
    got ITL file from new cluster successfully.<br>
    * Phone console logs show:<br>
    2155: ERR 12:08:23.841097 SECD: EROR:verifyFile: sgn verify file
    failed</usr/ram/SEP00260BD749E9.cnf.xml>, errclass 8, errcode
    19 (signer not in CTL)<br>
    2156: ERR 12:08:23.841825 SECD: EROR:verifyFile: verify
    FAILED,</usr/ram/SEP00260BD749E9.cnf.xml><br>
    2157: NOT 12:08:23.844821 SECD: sendRespToClient: Sent the response
    to the TVS client, len : 2056<br>
    2158: NOT 12:08:23.860569 tftpClient: authorize file = 13, isEncr =
    0<br>
    <br>
    * phones show ITL downloading successfully. suspect problem with ITL
    file. Get TVS logs.<br>
    <br>
    * This is where things got sketchy. CLI command 'show ITL' shows the
    TFTP entry for the publisher with a serial number.  We checked all
    certificates in ccmadmin under
    system->security->certificates.  No serial numbers match the
    current ITL file.  We tried regenerating CallManager.pem as that
    should be the cert TFTP uses. After regenerating, restarting TVS,
    and restarting TFTP the cli command 'show itl' still shows incorrect
    serial number for TFTP certificate.  This means ITL file is not
    being updated properly.<br>
    <br>
    * Checked TVS logs.  Many red herrings there but one substantial
    error:<br>
    11:45:18.827 |   debug ERROR:writeFile () - Unable to open file
    /usr/local/cm/tftp/ITLFile.tlv for writing (errno - 13)<br>
    11:45:18.827 |   debug In function : tvsGetPublicKeyFromX509<br>
    11:45:19.100 |ITLFileRegenerated - New ITL File has been generated.
    <br>
    <br>
    TVS could not write new ITL file.<br>
    <br>
    Checked filesystem permissions on Matthew's box:<br>
    [root@server ~]# ls -la /usr/local/cm/tftp/ITLFile.tlv<br>
    -rw-r--r--  1 ctftp ccmbase 3664 May 25 13:18
    /usr/local/cm/tftp/ITLFile.tlv<br>
    <br>
    On lab box:<br>
    [root@CUCM85Pub sdi]# ls -la /usr/local/cm/tftp/ITLFile.tlv<br>
    -rw-r--r--  1 certbase ccmbase 4930 Jun 30 15:38
    /usr/local/cm/tftp/ITLFile.tlv<br>
    <br>
    Permissions issue.  On Matthew's box:<br>
    [root@server ~]# ps -eaf | grep -iE "TFTP|TVS"<br>
    certbase 31007 17132  0 15:35 ?        00:00:00
    /usr/local/cm/bin/tvs<br>
    ctftp    31574 17132  0 15:36 ?        00:00:02
    /usr/local/cm/bin/ctftp<br>
    <br>
    Looks like ctftp service most likely wrote or created ITL file on
    May 25.  The owner of ITLFile.tlv should be certbase not ctftp.  We
    did:<br>
    1. chown certbase ITLFile.tlv - this set the correct owner<br>
    2. restarted TVS service - TVS regenerated ITL file and successfully
    wrote it to the file system<br>
    3. restart TFTP service so it could pickup the new ITL file from the
    file system.<br>
    <br>
    After this phones successfully registered. So far there is at least
    one new bug out of this:<br>
    CSCtr27100 TVS inaccurately reports New ITL File has been generated<br>
    <br>
    In CUCM 8.6 ctftp does indeed generate the ITL file.  In
    8.5.1.11900-21 (aka 8.5.1su1) that Matthew is running ITL file
    should be generated by TVS.<br>
    <br>
    Regards,<br>
    Wes<br>
    <br>
    On 6/30/2011 4:17 PM, Matthew Loraditch wrote:
    <blockquote
      cite="mid:C75AF2AD9308C246AFBDDB994E3E298323B647@PHANES.helion.local"
      type="cite">
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        <p class="MsoNormal"><span style="font-size: 11pt; font-family:
            "Calibri","sans-serif"; color: rgb(31,
            73, 125);">Well I just finished what amounted to 5 hours on
            the phone and 6 hours for Cisco. Most of that with Wes and
            apparently Ryan Ratliff and Jason Burns stopped by for a
            while as well!<o:p></o:p></span></p>
        <p class="MsoNormal"><span style="font-size: 11pt; font-family:
            "Calibri","sans-serif"; color: rgb(31,
            73, 125);">Anyway we got it fixed. Wes said he is going to
            do a write up but the gist was the ITL cert was written by
            the wrong service and thus not matching up  and they had to
            go in with root and do something so that right service could
            properly create it.<o:p></o:p></span></p>
        <p class="MsoNormal"><span style="font-size: 11pt; font-family:
            "Calibri","sans-serif"; color: rgb(31,
            73, 125);"><o:p> </o:p></span></p>
        <p class="MsoNormal"><span style="font-size: 11pt; font-family:
            "Calibri","sans-serif"; color: rgb(31,
            73, 125);">Major Kudos to Wes and if we are ever within 50
            miles or less of each other drinks are in order!<o:p></o:p></span></p>
        <p class="MsoNormal"><span style="font-size: 11pt; font-family:
            "Calibri","sans-serif"; color: rgb(31,
            73, 125);"><o:p> </o:p></span></p>
        <div>
          <p class="MsoNormal"><span style="font-size: 10pt;
              font-family: "Arial","sans-serif";
              color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
          <p class="MsoNormal"><b><span style="font-size: 11pt;
                font-family: "Calibri","sans-serif";
                color: black;">Matthew Loraditch, CCVP, CCNA, CCDA</span></b><span
              style="font-size: 11pt; font-family:
              "Calibri","sans-serif"; color: black;"><br>
              1965 Greenspring Drive<o:p></o:p></span></p>
          <p class="MsoNormal"><span style="font-size: 11pt;
              font-family: "Calibri","sans-serif";
              color: black;">Timonium, MD 21093
              <br>
              <a moz-do-not-send="true"
                href="mailto:support@heliontechnologies.com"><span
                  style="color: black;">support@heliontechnologies.com</span></a><br>
              (p) (410) 252-8830<br>
              (F) (443) 541-1593<br>
              <br>
              Visit us at <a moz-do-not-send="true"
                href="http://www.heliontechnologies.com/"><span
                  style="color: black;">www.heliontechnologies.com</span></a>
              <br>
              Support Issue? Email <a moz-do-not-send="true"
                href="mailto:support@heliontechnologies.com"><span
                  style="color: black;">support@heliontechnologies.com</span></a>
              for fast assistance!</span><span style="font-size: 11pt;
              font-family: "Calibri","sans-serif";
              color: rgb(31, 73, 125);"><o:p></o:p></span></p>
        </div>
        <p class="MsoNormal"><span style="font-size: 11pt; font-family:
            "Calibri","sans-serif"; color: rgb(31,
            73, 125);"><o:p> </o:p></span></p>
        <div>
          <div style="border-right: medium none; border-width: 1pt
            medium medium; border-style: solid none none; border-color:
            rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color;
            padding: 3pt 0in 0in;">
            <p class="MsoNormal"><b><span style="font-size: 10pt;
                  font-family:
                  "Tahoma","sans-serif";">From:</span></b><span
                style="font-size: 10pt; font-family:
                "Tahoma","sans-serif";">
                <a class="moz-txt-link-abbreviated" href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>
                [<a class="moz-txt-link-freetext" href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
                <b>On Behalf Of </b>Matthew Loraditch<br>
                <b>Sent:</b> Thursday, June 30, 2011 11:24 AM<br>
                <b>To:</b> Lelio Fulgenzi<br>
                <b>Cc:</b> <a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
                <b>Subject:</b> Re: [cisco-voip] Phones Not Getting
                Auth, Idle, Services URLS, etc<o:p></o:p></span></p>
          </div>
        </div>
        <p class="MsoNormal"><o:p> </o:p></p>
        <p class="MsoNormal"><span style="font-size: 11pt; font-family:
            "Calibri","sans-serif"; color: rgb(31,
            73, 125);">Wes is helping out and watching my case so far we
            have just verified normal settings, regenerated the tomcat
            certs to no avail and then totally factory defaulted the
            phone (the 123456789*0#) and now the phone comes up
            unprovisioned and won’t connect at all!<o:p></o:p></span></p>
        <p class="MsoNormal"><span style="font-size: 11pt; font-family:
            "Calibri","sans-serif"; color: rgb(31,
            73, 125);">Engineers seem pretty stumped<o:p></o:p></span></p>
        <p class="MsoNormal"><span style="font-size: 11pt; font-family:
            "Calibri","sans-serif"; color: rgb(31,
            73, 125);"><o:p> </o:p></span></p>
        <div>
          <p class="MsoNormal"><span style="font-size: 10pt;
              font-family: "Arial","sans-serif";
              color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
          <p class="MsoNormal"><b><span style="font-size: 11pt;
                font-family: "Calibri","sans-serif";
                color: black;">Matthew Loraditch, CCVP, CCNA, CCDA</span></b><span
              style="font-size: 11pt; font-family:
              "Calibri","sans-serif"; color: black;"><br>
              1965 Greenspring Drive<o:p></o:p></span></p>
          <p class="MsoNormal"><span style="font-size: 11pt;
              font-family: "Calibri","sans-serif";
              color: black;">Timonium, MD 21093
              <br>
              <a moz-do-not-send="true"
                href="mailto:support@heliontechnologies.com"><span
                  style="color: black;">support@heliontechnologies.com</span></a><br>
              (p) (410) 252-8830<br>
              (F) (443) 541-1593<br>
              <br>
              Visit us at <a moz-do-not-send="true"
                href="http://www.heliontechnologies.com/"><span
                  style="color: black;">www.heliontechnologies.com</span></a>
              <br>
              Support Issue? Email <a moz-do-not-send="true"
                href="mailto:support@heliontechnologies.com"><span
                  style="color: black;">support@heliontechnologies.com</span></a>
              for fast assistance!</span><span style="font-size: 11pt;
              font-family: "Calibri","sans-serif";
              color: rgb(31, 73, 125);"><o:p></o:p></span></p>
        </div>
        <p class="MsoNormal"><span style="font-size: 11pt; font-family:
            "Calibri","sans-serif"; color: rgb(31,
            73, 125);"><o:p> </o:p></span></p>
        <div>
          <div style="border-right: medium none; border-width: 1pt
            medium medium; border-style: solid none none; border-color:
            rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color;
            padding: 3pt 0in 0in;">
            <p class="MsoNormal"><b><span style="font-size: 10pt;
                  font-family:
                  "Tahoma","sans-serif";">From:</span></b><span
                style="font-size: 10pt; font-family:
                "Tahoma","sans-serif";"> Lelio
                Fulgenzi [<a class="moz-txt-link-freetext" href="mailto:lelio@uoguelph.ca">mailto:lelio@uoguelph.ca</a>]
                <br>
                <b>Sent:</b> Thursday, June 30, 2011 11:21 AM<br>
                <b>To:</b> Matthew Loraditch<br>
                <b>Cc:</b> Matthew Loraditch; <a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
                <b>Subject:</b> Re: [cisco-voip] Phones Not Getting
                Auth, Idle, Services URLS, etc<o:p></o:p></span></p>
          </div>
        </div>
        <p class="MsoNormal"><o:p> </o:p></p>
        <div>
          <p class="MsoNormal">Let us know how that goes...<br>
            <br>
            Sent from my iPhone<o:p></o:p></p>
        </div>
        <div>
          <p class="MsoNormal" style="margin-bottom: 12pt;"><br>
            On Jun 30, 2011, at 9:09 AM, Matthew Loraditch <<a
              moz-do-not-send="true"
              href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>>
            wrote:<o:p></o:p></p>
        </div>
        <blockquote style="margin-top: 5pt; margin-bottom: 5pt;">
          <div>
            <div>
              <p class="MsoNormal" style=""><span style="font-size:
                  11pt; font-family:
                  "Calibri","sans-serif"; color:
                  rgb(31, 73, 125);">Well I have done what Lelio
                  suggested, I have rebooted the cluster. I noticed from
                  the phone logs and in security settings that the certs
                  they are getting say the hostname so I changed the
                  CCMs from IP back to hostname. Still no dice…</span><o:p></o:p></p>
              <p class="MsoNormal" style=""><span style="font-size:
                  11pt; font-family:
                  "Calibri","sans-serif"; color:
                  rgb(31, 73, 125);">Time to open a TAC case!</span><o:p></o:p></p>
              <p class="MsoNormal" style=""><span style="font-size:
                  11pt; font-family:
                  "Calibri","sans-serif"; color:
                  rgb(31, 73, 125);"> </span><o:p></o:p></p>
              <div>
                <p class="MsoNormal" style=""><span style="font-size:
                    10pt; font-family:
                    "Arial","sans-serif"; color:
                    rgb(31, 73, 125);"> </span><o:p></o:p></p>
                <p class="MsoNormal" style=""><b><span style="font-size:
                      11pt; font-family:
                      "Calibri","sans-serif"; color:
                      black;">Matthew Loraditch, CCVP, CCNA, CCDA</span></b><span
                    style="font-size: 11pt; font-family:
                    "Calibri","sans-serif"; color:
                    black;"><br>
                    1965 Greenspring Drive</span><o:p></o:p></p>
                <p class="MsoNormal" style=""><span style="font-size:
                    11pt; font-family:
                    "Calibri","sans-serif"; color:
                    black;">Timonium, MD 21093
                    <br>
                    <a moz-do-not-send="true"
                      href="mailto:support@heliontechnologies.com"><span
                        style="color: black;">support@heliontechnologies.com</span></a><br>
                    (p) (410) 252-8830<br>
                    (F) (443) 541-1593<br>
                    <br>
                    Visit us at <a moz-do-not-send="true"
                      href="http://www.heliontechnologies.com/"><span
                        style="color: black;">www.heliontechnologies.com</span></a>
                    <br>
                    Support Issue? Email <a moz-do-not-send="true"
                      href="mailto:support@heliontechnologies.com"><span
                        style="color: black;">support@heliontechnologies.com</span></a>
                    for fast assistance!</span><o:p></o:p></p>
              </div>
              <p class="MsoNormal" style=""><span style="font-size:
                  11pt; font-family:
                  "Calibri","sans-serif"; color:
                  rgb(31, 73, 125);"> </span><o:p></o:p></p>
              <div>
                <div style="border-right: medium none; border-width: 1pt
                  medium medium; border-style: solid none none;
                  border-color: rgb(181, 196, 223) -moz-use-text-color
                  -moz-use-text-color; padding: 3pt 0in 0in;">
                  <p class="MsoNormal" style=""><b><span
                        style="font-size: 10pt; font-family:
                        "Tahoma","sans-serif";">From:</span></b><span
                      style="font-size: 10pt; font-family:
                      "Tahoma","sans-serif";">
                      <a moz-do-not-send="true"
                        href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>
                      [<a class="moz-txt-link-freetext" href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
                      <b>On Behalf Of </b>Matthew Loraditch<br>
                      <b>Sent:</b> Wednesday, June 29, 2011 9:57 PM<br>
                      <b>To:</b> Lelio Fulgenzi<br>
                      <b>Cc:</b> <a moz-do-not-send="true"
                        href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
                      <b>Subject:</b> Re: [cisco-voip] Phones Not
                      Getting Auth, Idle, Services URLS, etc</span><o:p></o:p></p>
                </div>
              </div>
              <p class="MsoNormal" style=""> <o:p></o:p></p>
              <p class="MsoNormal" style=""><span style="font-size:
                  11pt; font-family:
                  "Calibri","sans-serif"; color:
                  rgb(31, 73, 125);">Will give it a whirl in the am</span><o:p></o:p></p>
              <p class="MsoNormal" style=""><span style="font-size:
                  11pt; font-family:
                  "Calibri","sans-serif"; color:
                  rgb(31, 73, 125);"> </span><o:p></o:p></p>
              <div>
                <p class="MsoNormal" style=""><b><span style="font-size:
                      11pt; font-family:
                      "Calibri","sans-serif"; color:
                      black;">Matthew Loraditch, CCVP, CCNA, CCDA</span></b><span
                    style="font-size: 11pt; font-family:
                    "Calibri","sans-serif"; color:
                    black;"><br>
                    1965 Greenspring Drive</span><o:p></o:p></p>
                <p class="MsoNormal" style=""><span style="font-size:
                    11pt; font-family:
                    "Calibri","sans-serif"; color:
                    black;">Timonium, MD 21093
                    <br>
                    <a moz-do-not-send="true"
                      href="mailto:support@heliontechnologies.com"><span
                        style="color: black;">support@heliontechnologies.com</span></a><br>
                    (p) (410) 252-8830<br>
                    (F) (443) 541-1593<br>
                    <br>
                    Visit us at <a moz-do-not-send="true"
                      href="http://www.heliontechnologies.com/"><span
                        style="color: black;">www.heliontechnologies.com</span></a>
                    <br>
                    Support Issue? Email <a moz-do-not-send="true"
                      href="mailto:support@heliontechnologies.com"><span
                        style="color: black;">support@heliontechnologies.com</span></a>
                    for fast assistance!</span><o:p></o:p></p>
              </div>
              <p class="MsoNormal" style=""><span style="font-size:
                  11pt; font-family:
                  "Calibri","sans-serif"; color:
                  rgb(31, 73, 125);"> </span><o:p></o:p></p>
              <div>
                <div style="border-right: medium none; border-width: 1pt
                  medium medium; border-style: solid none none;
                  border-color: rgb(181, 196, 223) -moz-use-text-color
                  -moz-use-text-color; padding: 3pt 0in 0in;">
                  <p class="MsoNormal" style=""><b><span
                        style="font-size: 10pt; font-family:
                        "Tahoma","sans-serif";">From:</span></b><span
                      style="font-size: 10pt; font-family:
                      "Tahoma","sans-serif";"> Lelio
                      Fulgenzi [<a class="moz-txt-link-freetext" href="mailto:lelio@uoguelph.ca">mailto:lelio@uoguelph.ca</a>]
                      <br>
                      <b>Sent:</b> Wednesday, June 29, 2011 9:43 PM<br>
                      <b>To:</b> Matthew Loraditch<br>
                      <b>Cc:</b> <a moz-do-not-send="true"
                        href="mailto:wsisk@cisco.com">wsisk@cisco.com</a>;
                      <a moz-do-not-send="true"
                        href="mailto:cisco-voip@puck.nether.net">
                        cisco-voip@puck.nether.net</a><br>
                      <b>Subject:</b> Re: [cisco-voip] Phones Not
                      Getting Auth, Idle, Services URLS, etc</span><o:p></o:p></p>
                </div>
              </div>
              <p class="MsoNormal" style=""> <o:p></o:p></p>
              <div>
                <p class="MsoNormal" style="">Try the service parameter
                  I mentioned. <o:p></o:p></p>
              </div>
              <div>
                <p class="MsoNormal" style=""> <o:p></o:p></p>
              </div>
              <div>
                <p class="MsoNormal" style="">If you do a search on the
                  archives, Wes posted a link to the doc bug.  <br>
                  <br>
                  Sent from my iPhone<o:p></o:p></p>
              </div>
              <div>
                <p class="MsoNormal" style="margin-bottom: 12pt;"><br>
                  On Jun 29, 2011, at 9:31 PM, Matthew Loraditch <<a
                    moz-do-not-send="true"
                    href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>>
                  wrote:<o:p></o:p></p>
              </div>
              <blockquote style="margin-top: 5pt; margin-bottom: 5pt;">
                <div>
                  <div>
                    <p class="MsoNormal" style=""><span
                        style="font-size: 11pt; font-family:
                        "Calibri","sans-serif";
                        color: rgb(31, 73, 125);">7942s and 7945s so
                        far, in re someone else’s email have restarted
                        tftp etc already.</span><o:p></o:p></p>
                    <p class="MsoNormal" style=""><span
                        style="font-size: 11pt; font-family:
                        "Calibri","sans-serif";
                        color: rgb(31, 73, 125);"> </span><o:p></o:p></p>
                    <p class="MsoNormal" style=""><span
                        style="font-size: 11pt; font-family:
                        "Calibri","sans-serif";
                        color: rgb(31, 73, 125);"> </span><o:p></o:p></p>
                    <div>
                      <p class="MsoNormal" style=""><b><span
                            style="font-size: 11pt; font-family:
                            "Calibri","sans-serif";
                            color: black;">Matthew Loraditch, CCVP,
                            CCNA, CCDA</span></b><span style="font-size:
                          11pt; font-family:
                          "Calibri","sans-serif";
                          color: black;"><br>
                          1965 Greenspring Drive</span><o:p></o:p></p>
                      <p class="MsoNormal" style=""><span
                          style="font-size: 11pt; font-family:
                          "Calibri","sans-serif";
                          color: black;">Timonium, MD 21093
                          <br>
                          <a moz-do-not-send="true"
                            href="mailto:support@heliontechnologies.com"><span
                              style="color: black;">support@heliontechnologies.com</span></a><br>
                          (p) (410) 252-8830<br>
                          (F) (443) 541-1593<br>
                          <br>
                          Visit us at <a moz-do-not-send="true"
                            href="http://www.heliontechnologies.com/"><span
                              style="color: black;">www.heliontechnologies.com</span></a>
                          <br>
                          Support Issue? Email <a
                            moz-do-not-send="true"
                            href="mailto:support@heliontechnologies.com"><span
                              style="color: black;">support@heliontechnologies.com</span></a>
                          for fast assistance!</span><o:p></o:p></p>
                    </div>
                    <p class="MsoNormal" style=""><span
                        style="font-size: 11pt; font-family:
                        "Calibri","sans-serif";
                        color: rgb(31, 73, 125);"> </span><o:p></o:p></p>
                    <div>
                      <div style="border-right: medium none;
                        border-width: 1pt medium medium; border-style:
                        solid none none; border-color: rgb(181, 196,
                        223) -moz-use-text-color -moz-use-text-color;
                        padding: 3pt 0in 0in;">
                        <p class="MsoNormal" style=""><b><span
                              style="font-size: 10pt; font-family:
                              "Tahoma","sans-serif";">From:</span></b><span
                            style="font-size: 10pt; font-family:
                            "Tahoma","sans-serif";">
                            Lelio Fulgenzi
                            <a moz-do-not-send="true"
                              href="mailto:[mailto:lelio@uoguelph.ca]">[mailto:lelio@uoguelph.ca]</a>
                            <br>
                            <b>Sent:</b> Wednesday, June 29, 2011 7:50
                            PM<br>
                            <b>To:</b> Matthew Loraditch<br>
                            <b>Cc:</b> <a moz-do-not-send="true"
                              href="mailto:wsisk@cisco.com">wsisk@cisco.com</a>;
                            <a moz-do-not-send="true"
                              href="mailto:cisco-voip@puck.nether.net">
                              cisco-voip@puck.nether.net</a><br>
                            <b>Subject:</b> Re: [cisco-voip] Phones Not
                            Getting Auth, Idle, Services URLS, etc</span><o:p></o:p></p>
                      </div>
                    </div>
                    <p class="MsoNormal" style=""> <o:p></o:p></p>
                    <div>
                      <p class="MsoNormal" style="">Are these 7941/61? I
                        had a problem where I had to change the service
                        provisioning service parameter to external to
                        make this work. <br>
                        <br>
                        Sent from my iPhone<o:p></o:p></p>
                    </div>
                    <div>
                      <p class="MsoNormal" style="margin-bottom: 12pt;"><br>
                        On Jun 29, 2011, at 6:23 PM, Matthew Loraditch
                        <<a moz-do-not-send="true"
                          href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>>
                        wrote:<o:p></o:p></p>
                    </div>
                    <blockquote style="margin-top: 5pt; margin-bottom:
                      5pt;">
                      <div>
                        <p class="MsoNormal" style=""><span
                            style="font-family:
                            "Arial","sans-serif";
                            color: black;">Googled and found that and
                            it’s not working….<br>
                            <br>
                            <br>
                            <br>
                            <br>
                            <br>
                            <br>
                            Matthew Loraditch, CCVP, CCNA, CCDA<br>
                            1965 Greenspring Drive<br>
                            <br>
                            Timonium, MD 21093<br>
                            <br>
                            <a moz-do-not-send="true"
                              href="mailto:support@heliontechnologies.com">support@heliontechnologies.com</a><br>
                            (p) (410) 252-8830<br>
                            (F) (443) 541-1593<br>
                            <br>
                            Visit us at <a moz-do-not-send="true"
                              href="http://www.heliontechnologies.com">www.heliontechnologies.com</a><br>
                            <br>
                            Support Issue? Email <a
                              moz-do-not-send="true"
                              href="mailto:support@heliontechnologies.com">support@heliontechnologies.com</a><br>
                            for fast assistance!<br>
                            <br>
                            <br>
                            <br>
                            <br>
                            <br>
                            <br>
                            <br>
                            <br>
                            From: Wes Sisk<br>
                            <a moz-do-not-send="true"
                              href="mailto:[mailto:wsisk@cisco.com]">[mailto:wsisk@cisco.com]</a>
                            <br>
                            Sent: Wednesday, June 29, 2011 5:24 PM<br>
                            To: Matthew Loraditch<br>
                            Cc: <a moz-do-not-send="true"
                              href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
                            Subject: Re: [cisco-voip] Phones Not Getting
                            Auth, Idle, Services URLS, etc<br>
                            <br>
                            <br>
                            <br>
                            <br>
                            <br>
                            These lines pretty much say it all.
                            verification of the downloaded file failed.
                            Delete the CTL/ITL from the phone and try
                            again.<br>
                            <a moz-do-not-send="true"
                              href="https://supportforums.cisco.com/docs/DOC-15799#Manual_ITL_Delete">https://supportforums.cisco.com/docs/DOC-15799#Manual_ITL_Delete</a><br>
                            <br>
                            Regards,<br>
                            Wes<br>
                            <br>
                            On 6/29/2011 5:03 PM, Matthew Loraditch
                            wrote: <br>
                            <br>
                            1715: ERR 16:59:35.170584 SECD:
                            EROR:verifyFile: sgn verify file failed
                            </usr/ram/SEP00260BD749E9.cnf.xml>,
                            errclass 8, errcode 19 (signer<br>
                            not in CTL)<br>
                            <br>
                            1716: ERR 16:59:35.171327 SECD:
                            EROR:verifyFile: verify FAILED,
                            </usr/ram/SEP00260BD749E9.cnf.xml><br>
                            <br>
                            Sent from my Android phone using TouchDown (<a
                              moz-do-not-send="true"
                              href="http://www.nitrodesk.com">www.nitrodesk.com</a>)</span>
                          <o:p></o:p></p>
                      </div>
                    </blockquote>
                    <blockquote style="margin-top: 5pt; margin-bottom:
                      5pt;">
                      <div>
                        <p class="MsoNormal" style="">_______________________________________________<br>
                          cisco-voip mailing list<br>
                          <a moz-do-not-send="true"
                            href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
                          <a moz-do-not-send="true"
                            href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p>
                      </div>
                    </blockquote>
                  </div>
                </div>
              </blockquote>
            </div>
          </div>
        </blockquote>
      </div>
      <pre wrap="">
<fieldset class="mimeAttachmentHeader"></fieldset>
_______________________________________________
cisco-voip mailing list
<a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>
<a class="moz-txt-link-freetext" href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a>
</pre>
    </blockquote>
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