<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<style>
<!--
@font-face
{font-family:"Cambria Math"}
@font-face
{font-family:Calibri}
@font-face
{font-family:Tahoma}
@font-face
{font-family:"Lucida Sans Unicode"}
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif"}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{margin:0in;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif"}
span.BalloonTextChar
{font-family:"Tahoma","sans-serif"}
span.EmailStyle19
{font-family:"Calibri","sans-serif";
color:windowtext}
span.EmailStyle20
{font-family:"Calibri","sans-serif";
color:#1F497D}
.MsoChpDefault
{font-size:10.0pt}
@page WordSection1
{margin:1.0in 1.0in 1.0in 1.0in}
div.WordSection1
{}
-->
</style>
</head>
<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal"><span style="color:#1F497D">I recall seeing in both the 8.0 and 8.5 release notes for UCCX (UCCX 7.x I think as well)</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">I must admit, I don’t recall ever having an issue leaving it at the default settings of 4/2 in UCCX versions 4,5,7, or the 8.x train.</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">Does Cisco ever specify what will break if you don’t follow this setting ?</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/release/guide/uccx851rn.pdf">http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/release/guide/uccx851rn.pdf</a></span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D"><img border="0" width="936" height="313" id="Picture_x0020_2" src="cid:image002.png@01CC396D.68EF6640"></span><span style="color:#1F497D"></span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"; color:#1F497D">________________________________________</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#1F497D">Brian Van Benschoten - CCIE # 5421</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#1F497D">Managing Consultant - Unified Communications
</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#1F497D">Core BTS, INC - North Central Region</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#1F497D">Cisco Gold Partner# 89648</span><span style="font-family:"Arial","sans-serif"; color:#1F497D"></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#1F497D">3001 West Beltline Highway</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#1F497D">Madison, WI 53713 USA</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#1F497D">(P) +1 (608) 661-7780</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#1F497D">(F) +1 (608) 661-7701</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#1F497D">brian.vanbenschoten@corebts.com</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#1F497D">www.corebts.com</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Lucida Sans Unicode","sans-serif"; color:#1F497D"><img border="0" width="151" height="36" id="_x0000_i1026" src="cid:image003.png@01CC396D.68EF6640" alt="Core_logo_4c.jpg"></span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<div>
<div style="border:none; border-top:solid #B5C4DF 1.0pt; padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif""> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Jason Aarons (AM)<br>
<b>Sent:</b> Saturday, July 02, 2011 8:36 PM<br>
<b>To:</b> cisco-voip (cisco-voip@puck.nether.net)<br>
<b>Subject:</b> [cisco-voip] UCCX 8.5 any changes around Maximum Number of Calls =2 and Busy Trigger = 1</span></p>
</div>
</div>
<p class="MsoNormal"> </p>
<p class="MsoNormal">I assume even with CallManager 8.5 and UCCX 8.5 the maximum calls=2 and busy trigger=1 must still be set? Oddly the UCCE 8.0 SRND spells this out, but it’s left off the UCCX 8.5 SRND but listed in below tech note.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><a href="http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008026e0d6.shtml">http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008026e0d6.shtml</a></p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><img border="0" width="870" height="127" id="Picture_x0020_1" src="cid:image004.png@01CC396D.68EF6640"></p>
</div>
<br>
<hr>
<font face="Verdana" color="Gray" size="1">Important Notice: This email message and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the named addressee, you
should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Please note that any views or opinions presented in this email are solely
those of the author and do not necessarily represent those of Core BTS. Core BTS specifically disclaims liability for any damage caused by any virus transmitted by this email.
<br>
</font><br clear="all">
</body>
</html>