My question is how does this kind of stuff get out the door? is the UCCx BU not doing any Q/A?<div><br></div><div>Scott<br><br><div class="gmail_quote">On Mon, Jul 4, 2011 at 4:50 PM, Erick B. <span dir="ltr"><<a href="mailto:erickbee@gmail.com">erickbee@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">You need to get ES version of CAD agent patch from TAC, it is for<br>
8.5.1 SU1 and dated 6-17-11. It fixes 4 bugs involving<br>
recording/monitoring with agent desktop. It is a manual agent.exe and<br>
dll replacement you do on the users desktop until SU2 comes out.<br>
<br>
<br>
Issue 1:<br>
Description of issue: Start monitoring agent before call is sent to<br>
agent fails to monitor once a call is made.<br>
Issue Tracking: CSCtq54874<br>
File: DesktopMonitor.dll<br>
Component: Cisco Desktop VoIP Monitor Service<br>
<br>
Issue 2:<br>
Description of issue: Recording not resume after retrieving a held<br>
call that is being recorded.<br>
Issue Tracking: CSCtq54874<br>
File 1: DesktopMonitor.dll<br>
Component 1: Cisco Desktop VoIP Monitor Service<br>
File 2: FCVoIPMonClientRec.dll<br>
Component 2: Cisco Desktop VoIP Monitor Service<br>
<br>
Issue 3:<br>
Description of issue: CAD 8.5 drops RTP packets/Monitoring not<br>
working with 802.1q VLAN.<br>
Issue Tracking: CSCtq55066<br>
File: DesktopMonitor.dll<br>
Component: Cisco Desktop VoIP Monitor Service<br>
<br>
Issue 4:<br>
Description of issue: Race condition with work flow initiated recording.<br>
Issue Tracking: CSCtq46866<br>
File: Agent.exe<br>
Component: Cisco Agent Desktop<br>
<div><div></div><div class="h5"><br>
<br>
<br>
On Mon, Jul 4, 2011 at 10:40 AM, Santiago Figueroa<br>
<<a href="mailto:sfigueroa@mnet.com.mx">sfigueroa@mnet.com.mx</a>> wrote:<br>
> This seems a new bug in version uccx 8.5, I have already configured but do<br>
> not worked.<br>
><br>
><br>
><br>
><br>
><br>
> Thanks.<br>
><br>
><br>
><br>
><br>
><br>
><br>
><br>
> ________________________________<br>
><br>
> De: Cristobal Priego [mailto:<a href="mailto:cristobalpriego@gmail.com">cristobalpriego@gmail.com</a>]<br>
> Enviado el: Lunes, 04 de Julio de 2011 10:06 a.m.<br>
> Para: Santiago Figueroa<br>
> CC: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
> Asunto: Re: [cisco-voip] Monitoring silent<br>
><br>
><br>
><br>
> Tienes recording sessions habilitado?<br>
><br>
> En desktop administrator tienes que hanilitar silent monitoring<br>
><br>
> Revisa que la nic soporte 802q<br>
><br>
> Y que el postinstall.exe tenga la NiC correcta. Lo tienes que revisar en<br>
> agente y sup<br>
><br>
> Enviado desde mi iPhone<br>
><br>
> El Jul 3, 2011, a las 20:46, Santiago Figueroa <<a href="mailto:sfigueroa@mnet.com.mx">sfigueroa@mnet.com.mx</a>><br>
> escribió:<br>
><br>
> Hello I have a problem with uccx 8.5 the supervisor do not can to do<br>
> monitoring silent from all agents, I get message error the supervisor do not<br>
> initiliati desktop monitoring.<br>
><br>
><br>
><br>
><br>
><br>
> Thanks.<br>
><br>
><br>
><br>
><br>
><br>
><br>
><br>
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</div></div></blockquote></div><br></div>