<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Verdana; font-size: 10pt; color: #000000'>Thanks Wes,<br><br>I'll definitely be willing to participate.<br><br>Lelio<br><br><span><br><span name="x"></span>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>Cooking with unix is easy. You just sed it and forget it. <br> - LFJ (with apologies to Mr. Popeil)<br><span name="x"></span><br></span><br><hr id="zwchr"><b>From: </b>"Wes Sisk" <wsisk@cisco.com><br><b>To: </b>"Lelio Fulgenzi" <lelio@uoguelph.ca><br><b>Cc: </b>"Abebe Amare" <abucho@gmail.com>, "cisco voip" <cisco-voip@puck.nether.net><br><b>Sent: </b>Wednesday, June 22, 2011 11:03:13 AM<br><b>Subject: </b>Re: [cisco-voip] reporting bad service of Cisco TAC<br><br>
Lelio,<br>
<br>
If in the near future you are presented with an alternative feedback
mechanism as part of a limited scope Beta program then please
consider giving it a try. We really do want to make it easier to do
business with Cisco. "Easier" is subjective so we need to try a few
things to better understanding what is "easier" to our customers.<br>
<br>
Regards,<br>
Wes<br>
<br>
On 6/22/2011 10:35 AM, Lelio Fulgenzi wrote:
<blockquote cite="mid:B719B007-BBB5-495C-AA19-DD148AEB30B1@uoguelph.ca">
<div>Wes, any idea on if/when the feedback tool will be modified
to include multiple engineers? For example I've had cases where
I escalated the case b/c of poor service. I don't want to give
the final engineer bad marks. It would make sense to give a
survey fir each escalation. Or something similar. <br>
<br>
Sent from my iPhone</div>
<div><br>
On Jun 22, 2011, at 10:13 AM, Wes Sisk <<a href="mailto:wsisk@cisco.com" target="_blank">wsisk@cisco.com</a>>
wrote:<br>
<br>
</div>
<blockquote>
<div> Phone TAC, give your case number, ask to speak to the TAC
Duty Manager. Air your grievances.<br>
<br>
Regards,<br>
Wes<br>
<br>
On 6/22/2011 3:29 AM, Abebe Amare wrote:
<blockquote cite="mid:BANLkTinTO=7Q7UtvJL6e5Mp786LG6kvn=w@mail.gmail.com">Hello,<br>
<br>
We have a service contract through a systems integrator and
have an open TAC case regarding ATA fax issue. But We are
getting lousy service and inadequate response. How can I
report this to Cisco Support? <br>
<br>
best regards,<br>
<br>
Abebe Amare<br>
Snr.Network Engineer<br>
VivaCell<br>
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